Telecom Reseller / Technology Reseller News

Are you “fit for purpose”? This was Robert Cooper of Wildix’s question at this year’s MSP EXPO. According to Cooper, the pandemic brought a wave of panic buying as companies scrambled to move to the edge. But the end of the pandemic and the end of the flow of demand driven orders means, according to Cooper, a need for MSPs to change their business model. In a rapidly shifting landscape like the telecom industry, being fit for purpose is more important than ever. If MSPs and VARs are not able to meet the needs of their customer base, how can they possibly expect to survive in this post-Covid revolution? Cooper focuses on the common practice of people offering a large selection of partner logos and brands, offering up themselves as a value-added agent to a collection of different services. Cooper outlines why he feels this is a mistake, and that specialization, being a deep expert on a single brand and then offering expertise in that ecosystem, is a greater value-added proposition. In this podcast we discuss the mistake that Cooper sees when MSPs and VARs are trying to become fit for purpose, we define what it means to be fit for purpose, and we learn how MSPs/VARs tell if they are fit for purpose.

Visit www.wildix.com

“Connect, collaborate and get paid,” says David Jodoin, President, and CTO of Nynja Technologies. Mass resignation, pandemic and the mass retirement of the baby boomers creates a situation that is unprecedented in living memory. The very arrangement of work, how we define it, where we do it, how its preformed and how people are compensated, has been disrupted. Nynja was created from the ground up to enable companies to pay talent the way modern talent wants to be paid and offers talent a seamless and secure way for talent to transact with organizations. The platform also offers cyber currency options. Connect, collaborate, and get paid, each have a set of solutions and tools that Nynja offers. The company also provides tools for content makers, offering live streaming, but much more. A piece of content that began as a live streamed event could be recorded, edited, and then distributed with the tools available, including putting up a paywall, for content makers to get paid.

“We’re not the application for the CFO to talk to the CMO,” says Jodoin. “We’re the application for the modern enterprise to be able to communicate to the external workforce, the talent pool they’re trying to tap into.” Jodoin adds that the Nynja pricing model is structured so that the MSP who has decided to break out of their traditional portfolio limits by offering these different services through Nynja, can make a profit with new conversations, perhaps with enterprises the MSP has previously served with more traditional offerings.

Visit https://gonynja.com/

“Digital transformation has become a necessity for survival for many organizations,” says Divya Wakankar, Vice President Enterprise Market for BICS. According to Wakankar, the imperative to move to a digital future, which had prevailed before the pandemic, was accelerated during the crises. A next step to keep businesses fresh became a necessity. Wakankar discusses how digital transformation offers companies an improved ability to develop and roll out services. These changes can potentially improve customer experiences and they help address some of the gaps created by the labor shortage. 82% of the large enterprise community are, reportedly, during a digital transformation path, aided by things like government stimulus and the demands of the changing work environment. In this podcast, we learn how BICS helps their customers make the transformation happen and happen successfully. Wakankar outlines how from the very first steps of a customer placing an order, through delivery, to post sale follow ups, digital transformation offers companies and organizations improved internal efficiencies, enhanced customer services and improvements in the management of everything from inventory control, production or being able to meet future demand.

Visit www.bics.com

Last year, NetSapiens and Crexendo merged, bringing together a core platform and a UCaaS company to build a firm with a diversified portfolio that offers end user facing solutions, while offering two hundred licensees who build their own platform to build their own technology, and now a CCaaS solution. Jon Brinton, Chief Revenue Officer and Anand Buch, Chief Strategy Officer and NetSapiens founder, join Doug Green on a podcast recorded live at MSP EXPO. In this podcast we learn that the merger has to date been a major success, proving that the companies were complimentary and have since been able to build on previous strengths and achievements, now as one firm. Brinton and Buch also discuss how their ability to face several giant markets creates a learning and development “feedback loop”, where hard-won lessons learned at the enterprise level, among the verticals or by the licensed developers, are shared, making the company unique in many respects. Buch and Brinton discuss how Crexendo is working with their customers, community, and partners to offer unique approaches to hybrid working. “We really resonate with that (MSP) audience,” says Brinton, noting that, “…with our platform and the open API approach.” Buch sees the company as an open door to choices. “Pick your path of where you want to enter the UCaaS economy,” says Buch, laying out the case that Crexendo offers a wide range of choices and approaches from wholesaling to very specialized development.

Visit www.crexendo.com

It’s an image from our vision of the future, and the past: Leia's hologram message. At this year’s MSP EXPO and ITEXPO, one of the more intriguing new company and product offerings was from a company called IKIN. IKIN’s CEO, Joe Ward, might refer to his company’s holograms as similar to Princess Leia, but as Ward discusses in this podcast, his company is settings it sites on the most practical of applications, such as a re-imagining of warehousing. IKIN was the sponsor of this year’s Idea Showcase and IoT Evolution Conference at ITEXPO 2022. “We can go into any vertical and any application and design a solution around the customer,” says Ward. In the case of IKIN’s warehouse application, IKIN leverages 5G. In this podcast, Ward makes the case that hologram technologies, and specifically his company’s ability to deliver industry by industry applications, offers the MSP community many of the things they have been looking for in their search for a smash hit in their portfolio: recurring income, good margins and a fresh uniqueness that offers MSPs the ability to fulfill the role of being “that trusted advisor”.

Visit https://ikininc.com/

“Anywhere and everywhere” challenges

“All the security services and all the networking services are integrated as one offer,” says Michael Wood, Versa CMO. Today, Colt Technology Services’ customers now have access to an integrated full Secure Access Service Edge (SASE) solution that brings together SD-WAN and SSE features, with the launch of its new Colt SASE Gateway solution. In this podcast, Wood discusses why the offering will be important to Colt Technology Services customers and to Colt itself. Wood explains how SASE is more important to the security well being of any company that has moved partially or entirely into a hybrid or all work from remote posture. The traditional safeguards that enterprises were able impose on a site now have to be duplicated in a huge number of off site locations, often across all manner or hardware and assorted other variable with employees logging in from home, from public spaces or from a newly retooled office that hosts work spaces and huddle rooms. We learn how the solution Colt will be offering is also available to carriers to use and for MSPs to sell. White label opportunities are also available. According to Wood, SASE solutions are going to be a very demanded service, in what he describes as a “watershed” moment.

Read the press release

visit https://www.versa-networks.com or

follow Versa Networks on Twitter @versanetworks

visit https://colt.net

If you are looking for a hardware and software distributor, the products are important but the customer service when buying and supporting the products is even more important.

John Zador, Chief Revenue Officer at 888VoIP and Gary Audin recorded this podcast at the ITEXPO show in Fort Lauderdale, FL. John provides insights and experiences that 888VoIP has encountered in their customer support. He emphasizes that just having trained staff is not enough. They must be consistent in their customer support. Continuity of support is also relevant. John says that 888VoIP’s goal is to “make business easy to do.”

888VoIP focuses on driving the success for their customers. They identify and understand their customers’ project-specific requirements, and then apply in-depth knowledge of their manufacturers’ products and technologies to meet them. Their customer service delivers expert tailored solutions designed to help customers win sales and grow their business.

888VoIP is the go-to distribution source for VoIP and collaboration-focused hardware and software solutions. Fully staffed with manufacturer-certified and trained engineers, technical support personnel, and knowledgeable channel managers, 888VoIP can assure successful completion of the most complicated of projects. They have warehouses on both the East and West Coasts, ensuring rapid order fulfillment across the country.

Kaitki Agarwal is Founder, President, and CTO of A5GNetworks, which is headquartered in the Boston area with development centers in India. Kaitki  provides a company overview and then identifies problems with current networks around the globe to Don Witt of The Channel Daily News, a TR publication.

In order to correct the problems in the architecture, it is easier to start from scratch. The company was started in early 2021 and is making great progress in the goal of creating new connectivity and smart services which can be private networks, smart city, connected car networks or server-based services for example. At the same time, the network would be providing security and an optimized service experience to the subscriber. This will all be a part of the autonomous and distributed A5GNetworks.

Kaitki Agerwal

Listen in as Kaitki identifies the challenges with the current mobile network transformation? She will also discuss the current network evolution (private and public networks). Lastly, she will identify opportunities and where technology will lead the channel.

For more information, go to: https://www.linkedin.com/in/kaitki-agarwal-4685942/details/featured/

For a list of her 45 Patents, go to: https://www.linkedin.com/in/kaitki-agarwal-4685942/details/patents/

Businesses are now displaying brand name to wireless subscribers using the latest in call enhancement technologies

Branded calling is still a new technology but it has the ability to elevate trust in a caller’s identity. This tech is powered by rich call data (RCD) that is displayed on a wireless subscriber’s incoming call screen in the form of the company’s brand name and/or logo, sometimes with an optional call reason field, depending on the solution and device.

When successfully implemented, branded calling can empower consumers with more call information, boosting their confidence to make the right choice when deciding which calls are important to them and whether or not they want to answer. In this podcast, we’ll cover both misconceptions of what this technology IS and IS NOT, and take a look at the security considerations involved in keeping this technology out of the reach of bad actors.

Visit www.numeracle.com

Unified Office, Inc., a leading managed services provider offering highly reliable, cloud-based, business communications services, IoT services and business analytics, announced today at ITEXPO its next generation sentiment analysis offering. Unified Office has greatly enhanced its Total Connect Nowsm Sentiment Analysis Suite (TCNIQTM) and is now offering it to a broad range of businesses. TCNIQTM scans thousands of recorded conversations and messages to detect the sentiment of callers and screens them for happiness, exuberance, anger, sadness, and for pre-determined keywords and phrases to help identify customers who need extra care or employees who may require more coaching or both. It enables businesses to save time by not having to manually review every recorded call.

TCNIQTM enables companies to improve customer service, grow revenues and reduces the time to identify positive and or problematic customer service issues. Benefits of TCNIQTM include:

Automatically scanning thousands of conversations to detect calls for negative or positive customer sentiment. No need to manually review call recordings.

Create a winning company culture, reward superior customer service and coaching staff

Analyze the data and upsell with advanced analytics.

Access to your data on the go and on any device.

TCNIQTM integrates with Unified Office’s Visual Performance Suite™ (advanced analytics) and customer Portal to provide real-time views, alerting, and reporting for actionable intelligence for business managers and owners. TCNIQTM is based on Unified Office’s Total Connect Nowsm (TCNsm) business communications platform is an easy to use managed communications service that integrates voice communications, service-level monitoring, business continuity, business analytics tools, and an Internet of Things (IoT) based operational performance service for small and medium sized businesses. Visit Unified Office at booth 524 at ITEXPO 2022.