Telecom Reseller / Technology Reseller News

“It’s the routing engine of the modern world,” says Tref Davies, Managing Director of Netaxis Solutions. In this podcast, Davies discusses the Netaxis Session Routing Engine and the world of Session Routing as a Service. We learn how over the years, Netaxis has journeyed from being an integrator to being what Davies describes as a “telco software developer”. We learn about Session Routing as a Service, Session Routing Engine (SRE) and we hear Davies discuss how he feels that this approach is an improvement on several fronts, including time and security. SRE also opens new doors for the developer community.

SRE is a centralized, carrier-grade and multi-protocol routing platform for both voice and non-voice sessions. Carriers, telcos, MSPs, channels, developers and the enterprise are all better served by SRE. For the channel, there are white label opportunities and new ways to sell a service that brings improvements right down to the end user. “We see the whole world moving into the cloud,” says Davies. SRE is one of the ways Netaxis is helping their clients make that migration.

Netaxis is a member of the Cloud Communications Alliance.

Visit https://www.netaxis.be/

Over a century ago, many carriers brought a new era of original connectivity to previously isolated communities. 5G opens a new door for many companies to do it all over again, this time by being a key player in a new era of Vehicle-to-Everything (V2X) communication technology. In this podcast, Aliaksandr Babko, Senior Project Manager, EPAM Systems and Akash Mittal, Principal, Business Consulting take a deep dive in how telcos can help fuel connected and autonomous mobility.

There is a slew of ongoing developments and trials for V2X technology reaching worldwide. While it may be some years until we see full vehicle autonomy, a range of connected assets have already proven to be extremely useful today and whose impact will grow exponentially as V2X matures. For example, existing telecom networks, such as 4G/5G, LTE Cat-M and Narrowband IoT (NB-IoT) low-power wide-area networks (LPWAN), are powering data collection around city infrastructure, parking, commercial vehicle fleets and environmental conditions related to weather or air quality. Listen as we discuss how telcos can fuel connected and autonomous mobility for today and in the future.

Visit https://www.epam.com/

“Building a customer relationship is the hardest part of this business,” says Elie Katz, President and CEO of NRS. So, Katz has an idea. What if the people that already have those relationships, the MSPs and channel partners, with thousands of small retailers and corner shops, become the trusted source, the vaunted trusted advisor on the one set of technology services that complete a sale?  In an era when telecom, IT and even building controls, are all slipping out their silos, why not include the things that make the modern credit card processing “cash register” ring. MSPs and channel partners are already inside retail establishments, selling cloud based managed services, and often adding on AV and security.

If our community is helping customers make a call about sale, use managed services to order products for sale, use devices to secure the products to be sold, then why not also sell the point of sale? At one time all these things involved separate pieces of hardware that weren’t connected or sharing anything except maybe a power source. Today, Katz sees an opportunity because it is the TR readership who sell all the communication services that make it possible to run point of sale, which means credit and debit card processing, and much more. In this podcast, Katz outlines the scale of the market and the size of the individual opportunity with each company that can be signed up.

Katz tells us that NRS differentiates itself in several critical ways. First, all their fees are simple, and their pricing is very competitive. The company has made a successful business from processing sales that are typically small and where margins are small. NRS knows how to make small businesses succeed in being able to take cards on small sales. Their system is simple. Very little training is needed to sign companies up as NRS takes care of the post-sale work. Finally, with small merchants who might be weary about making changes, NRS allows people to stop without heavy contractual encumbrances.

“There’s no reason why we should not be partnered with them (the MSPs) to offer a double and triple play,” says Katz. “Why not,” asks Katz, “go deeper into that relationship?”

Visit https://nrsplus.com/

According to Harry Chapman, Portfolio & Group Content Director, UC EXPO and Digital Transformation EXPO, speed and agility are now part of the digital transformation picture. The race to full digital transformation is a marathon, not a sprint. Those who take the time to better understand how technology can help and hinder the user journey will be best placed for success. Digital transformation has changed during the COVID-19 pandemic, the biggest challenge businesses are currently facing in achieving digital transformation, and why it’s vital they understand the effect it can have on business performance.

In this podcast, Chapman is very reassuring about these changes. Chapman sees digital transformation not as a stark set of choices in an unforgiving landscape, as some do, but as something that will improve the quality of life in many small and larger ways. We look at the changes that have occurred in the past two years, investigate the decade to see where we might be in the mid-twenties, and how businesses can take practical steps to make the transformation work for them.

Visit https://ucxevents.io/ucexpo/en/page/ucexpo-home

“It’s amazing the insights that come out of the systems we hook into,” says Tony Martino, CEO of global software developer Tollring. As the very nature of work and entire industries undergo major transformations during the pandemic, Tollring has provided its clients with valuable insights into the nature of change. In this podcast we learn about how that information is more vital than ever to navigating through this fast-paced period. We also learn about Tolling’s new Analytics 365, a native app for Microsoft Teams.

The new Analytics 365 app assists organizations in managing remote teams, supporting, and motivating individuals, and driving customer engagement. Martino also notes that Tollring helps companies understand employee well-being. Longer hours, burnout and other WFA associated issues, can be hidden by distance and by the natural tendency of people not to report these problems or struggles. Martino says, “Using the data to understand how we can apply to changes in behaviour,” to first detect issues and then respond by helping people in various ways. Whether it is understanding how an organization is using and adopting Teams, figuring out if customers are getting good service or staying on top of associate satisfaction, analytics are delivering visibility into the biggest challenges businesses face.

Visit www.tollring.com

Powered by the nation’s largest Gig-speed broadband network, Comcast Business is the nation’s largest cable provider to small and mid-size businesses and one of the leading service providers to the Enterprise market. California’s Vice President for Comcast Business, Kristeen Cominiello, talked about how the organization is partnering with businesses of all sizes to build an operation and network that is future-ready. Comcast Business will continue to partner with organizations to help support their networking and other technology needs and help bridge the digital divide. Cominiello also addressed Comcast Business’ work in the community through programs such as the Comcast Lift Zones and Comcast RISE.

“The good news is that bots cost money and partners want to make money,” says Cathryn Valladares, Vice President of Enterprise Solutions at Nextiva. “And actually, bots cost more money than voice channels”. According to Valladares, partners needn’t fret about the decline and commodification of the traditional desktop phone. She believes that artificial intelligence is not only the future, but a place where partners can win.

Referencing a recent announcement Valladares reports, “We needed to have a solution for enterprise contact centers, so our partnership with Five9 was a natural selection. This week Valladares will be speaking about that partnership at the Channel Partner Conference.  In this podcast we explore the opportunities this announcement creates. Valladares also discusses how $200 million of funding from Goldman Sachs will be taking Nextiva into a new era of delivering the solutions that the partner community needs to be selling now. “We’ve moved into a digital era where communication is beyond phone calls,” says Valladares who thinks that the pandemic has sped up digital transformation.

Nextiva helps companies tackle the new needs of the hybrid, distributed workforce and serve the high expectation customers. We’re learning more on today’s podcast about how Nextiva’s connected communications platform captures insights from all customer interactions to help teams understand and serve their customers more effectively, and ultimately help businesses sell more and grow faster.

Visit www.nextiva.com

____

More Nextiva News

The business landscape has rapidly evolved over the last few years, with the tried-and-true 9 to 5 office being replaced by 24x7 connectivity. Now more than ever, virtual offices are taking hold and employees are scattered across the globe. In this increasingly digital world, companies of all sizes demand a solid technology infrastructure to manage devices and data, control costs, and enable seamless communication.

Paolo Sellari, Senior Product Manager at Tangoe, a global leader in technology expense management and managed mobility services, discusses the work-from-anywhere phenomenon and how Tangoe’s award-winning services and solutions help organizations build the technology foundation required to boost productivity, improve security, and accelerate their bottom line.

You can have the latest and greatest security software available installed for your enterprise or business network, but how well does it work?  Hugo Sanchez, CEO and Daniela Applegate, Head of Marketing (both Co-Founders) speak with Don Witt of The Channel Daily News about the current threats that are out there and about the vulnerabilities of security packages in general.

rThreat is a breach and attack emulation SaaS platform that challenges your cyber defenses using real-world and custom threats in a secure environment. Think of rThreat as your live fire exercise for cyber-attacks.

After years of development and working in the field, the founders of rThreat identified the needs of pragmatic evaluation against possible attacks and security breaches with zero-day artifacts.

rThreat was born in response to these needs. They developed a platform with the latest technologies capable of providing a real testing environment under the corporate security of their clients. Their mission is to help clients prevent cyber-attacks that are both known and, most importantly, unknown.

For more information, go to: https://rthreat.net/ or see them in the SaaSmax Booth #1067 at Channel Partners 2021 in Las Vegas

Daniela Applegate

Hugo Sanchez

Sales organizations implement programs that generate leads and promote product.  It is often difficult to show how effective those programs are to the revenue bottom line. Qotient allows management to assess the information showing the success or lack of performance from channel partners or inside sales staff.

John De Los Reyes

John De Los Reyes , CEO of Qotient walks Don Witt of The Channel Daily News, a TR publication, through the sales process and discusses how Qotient applications  enhance the sales success rate.

QLeads

QCoach

QLytix

QMail

QCall

QText

Qotient solutions help vendors succeed by developing their sales staff & partners.

With over 50% of Hi-Tech Sales going through the Channel, there are variety of issues that face the Vendor ecosystem. Developing Partners is difficult and everchanging along with the technology being sold. Qotient solves this sales challenge by accelerating sales and driving pipeline.

For more information, go to: https://qotient.com/ or see them in the SaaSmax Booth #1067 at Channel Partners