Telecom Reseller / Technology Reseller News

As Managed Service Providers and Internet Telephony Service Providers take on more responsibility for their customers including security, a dormant threat starts to surface as an unauthorized network access point.  The unintended consequences of Shadow IT, or the employee’s enthusiasm to use a new application to help streamline his work, undermine the security efforts established in the company security policy.

John Harden

John Harden, Founder and Head of Business Operations at Saaslio, defines Shadow IT for Don Witt of the Channel Daily News, a TR Publication. More specifically, Shadow IT refers to technology systems deployed by departments other than the central IT department, to work around the shortcomings of the central information systems. While, the intentions are honorable, the results can be devastating for the company.

Saaslio helps MSPs and ITSPs identify the unauthorized SaaS applications or the files that come along with those applications. Eight out of ten applications on a company network are Shadow IT applications. While they may seem innocent enough, they are responsible for 21% of cyber events.

Security change management needs to be implemented requiring users to only use sanctioned IT. While this may seem to be a daunting task, Saaslio can assist with a quarterly report or in an ongoing basis. Listen in as John provides some very insightful and useful information for MSPs and ITSPs about Shadow IT.

Saaslio was founded in March 2020 to help MSPs & ITSPs solve the rapidly growing SaaS landscape. Saaslio was built to help provide insights & tactical data for partners to help manage and wrangle their client's SaaS ecosystem. Founder, John Harden, comes from a background of working in the IT MSP space, working inside the ecosystem for nearly 14 years. The goal of the organization is to bring to light all the Shadow IT & sanctioned IT in an organization together for MSPs. With insights into Shadow IT, MSPs can better serve their customers from a security, operational and financial position.

For more information, go to: https://www.saaslio.com/ or see them in the SaaSmax Booth #1067 at Channel Partners

Many companies deliver Cloud, hybrid VoIP communications and call center solutions. Fonative does it while maintaining the highest security to meet HIPPA, industry regulations and the most stringent of business requirements.

Steve Smith, Founder and CEO of Fonative shares the history of Fonative and how security has been the goal from the beginning with Don Witt of The Channel Daily News, a TR publication.

Steve Smith

The regulations put in place by various governmental and industry segments were not being addressed. Companies needed a complete solution which they did not have to piece together themselves. Fonative is now the solution of choice when is comes to meeting and exceeding the requirements for regulatory agencies as well as for the consumer protection.

Their patented early media analysis module matches pre-call audio to known carrier messages, allowing for reliable determination of permanently disconnected numbers even when a carrier provides incorrect termination codes. With a diverse carrier base and constant attention to carrier pricing, Fonative helps call centers maintain competitive per-minute telecommunications costs, fostering better customer service from the first call.

As a result, Fonative delivers a robust suite of proven, reliable, secure, scalable, and highly available services. Call center providers in healthcare, financial services, and governments rely on Fonative to stay in step with meeting industry regulations and the most stringent of business requirements.

For more information, go to: https://www.fonative.com/ or https://www.fonative.com/#Section%205?smooth

June 30, 2021 marked the deadline for all voice service providers to certify in the Robocall Mitigation Database the status of their STIR/SHAKEN implementation and/or institution of a Robocall Mitigation Plan, but what’s happened since June 30? And what was the significance of the September 28th deadline?

Numeracle Founder & CEO, Rebekah Johnson, joins Telecom Reseller’s Doug Greene to discuss the Numeracle STIR/SHAKEN Implementation Report, comparing the count of voice service providers who have fully or partially implemented STIR/SHAKEN to those who have filed Robocall Mitigation Plans and how this shapes providers’ decisions to accept or block traffic post- September 28.

Visit www.numeracle.com

“Voice has changed a lot over the years,” says Gerry Christensen, Vice President Business Development and Strategic Alliances for YouMail. In this podcast, Christensen outlines how tectonic shifts in the delivery of voice, SMS and other communications services, over the decades and over the past decade, pushed voice from its throne as being the dominant real time communications resource, to being in play among a number of, now, often more used communications tools. At the very moment those network changes were occurring, came the rise of robocalling, a large-scale abuse of technologies that had become cheaper and more accessible. In response, the industry began initiatives such as STIR/SHAKEN.

Christensen recently outlined the importance of voice and the need to make voice safe again, in a blog featured on Linked-In:  The Essential Four Pillars of Safe Voice Communications. The Four Pillars are Procedures, Policies, Monitoring, and Enforcement. All four of these Pillars are essential for effective unwanted robocall deterrence. Our podcast today covers these pillars and argues why a proactive approach is needed to safeguard voice as a valuable asset.

Visit The Essential Four Pillars of Safe Voice Communications

Visit youmail.com

“MSPs are faced with a new set of challenges”, says Ian McCarthy, Virsae Director UK & EMEA.

Teams, costs, new economic growth, ongoing pandemic challenges, post pandemic economic green shoots.  The MSP has never been faced with more change, challenge, and possibilities of new successes than now. Listen to the challenges MSPs are now facing and what a successful MSP does to accommodate their customer’s changing environments.

Learn how the MSP’s own environment is in a state of change and how they’ll survive the eye of the storm.  The push into the cloud from the creation of hybrid working environments has caused many MSPs to take a good hard look at the future.  As an MSP, you must partner with a provider that has a clear roadmap into the future and can tell you about it now.

Visit www.virsae.com

Watch on YouTube...

The shift in IT procurement to "as-a-service" solutions (SaaS, UCaaS, etc) has fueled the growth of Managed Service Providers. Recent market studies predict this trend will continue to accelerate over the next decade or more. A major driver of this significant opportunity for MSPs is the emergence of “Network-as-a-service” (NaaS). NaaS takes the “as-a-service” approach to a new level because it is a business model for delivering enterprise-wide area network services virtually on a subscription basis. Watch this 7 minute EDUbrief video “Boost Revenue with NaaS” produced by Gary Audin. This EDUbrief presents the thought process when an MSP considers offering Network as a Service.

In this EDUbrief you will learn:

NaaS defined

NaaS market

MSP opportunities

NaaS offers what

Monetization models

Service fee structure

This EDUbrief video was sponsored by Cloud Age Solutions. If you would like to sponsor an EDUbrief, contact [email protected]

Launched headset aimed at hybrid working

“That really is our flexibility hero, to allow people to work within this new hybrid workplace that we’re seeing as people go back to the office,” says Michelle Ritz, Regional Marketing Manager, Enterprise Products at Jabra. Evolve2 75 is the first of of Jabra's Evolve range to offer fully adjustable Jabra Advanced Active Noise Cancellation (ANC). The headset is packed with 8-microphone technology for high quality “crystal-clear” calls, while also upping the game on sound quality, anticipating that users will use the device for music, when not being used in calls or meetings. Above all else, Evolve2 75 is designed to be worn all day long, in a variety of environments, to run off almost any platform and to transition from home, to work, and to post-pandemic busy public spaces.

Ritz tells us that the Evolve2 75 was developed by research showing that all signs point to a hybrid future. A major theme for Jabra is the idea that the moment has come to offer professional grade products to workers so that an organization can maintain a consistent and high-quality level of presentation as an organization’s workers interact with people from outside and inside the organization, and to improve productivity and worker satisfaction. In keeping with Jabra’s tradition of end points that play with almost any platform, Evolve2 75 is designed to easily work with mobility devices users have, and with meeting platforms such as Teams and Zoom. “We have certifications on all major UC platforms,” says Ritz. “We also have a Teams variant, a Teams button that allows you one-touch entry with Teams.”

“Comfort is a huge part of it, being able to wear the headset all day long, is really important,” says Ritz. In this podcast we learn how Jabra looked at comfort from several different angles, offering a dual-foam technology and ergonomic earcups, while designing for ventilation to prevent heat irritation. Jabra has made long use more possible by also equipping the unit with a 36-hour battery.

Visit www.jabra.com

“We’re on our journey to build up this exciting company,” says Ralf Ebbinghaus, CCO of Enreach and CEO of Enreach Germany, explaining the opportunities Enreach offers for customers and partners. The group was formed in 2018 from the combination of German IP PBX pioneer Swyx (just rebranded to Enreach Germany) with Voiceworks from the Netherlands and French Centile (rebranded to Enreach for Service Providers). Today, Enreach is active in over 25 countries and has 1,100 employees working across 24 European offices. With a portfolio ranging from UC, UCaaS and cloud contact center solutions to AI-based chat and voicebots, connectivity services and also a full suite of productivity solutions, Enreach offers businesses everything they need to transform every contact with customers into an experience that truly adds value. “We put a lot of effort into making our solutions work together with other IT applications” comments Ebbinghaus on the integration options Enreach offers, e.g. the integration in the much-used Microsoft Teams platform enabling users to benefit from the best of two worlds. This is one of the reasons why Enreach’s customers were well-prepared to overcome the challenges the pandemic brought about like the sudden shift to remote work last year. Also in future, the various integration and customization options combined with the high flexibility Enreach products offer will continue to enable businesses to adapt to ever-changing requirements and focus on success in their daily business.

Visit https://enreach.com/en

The telephony revenue source experienced by the hotel industry disappeared long ago and for many remains a major expense.  In addition to the telephony expense, the solution must now take on additional responsibilities to enhance the guest experience.

Raj Shah

Raj Shah, Enterprise Sales Manager with Ooma, explains how the Ooma hospitality solution delivers key telephony features to new and upgrading hotel industry users.

White glove phone service includes:

Economical pricing

Re-Jumper guest rooms to high density gateways

Complete integration with hotel staff and Convenience areas

Deployment of IP phones and value added UCaaS features

Unified Dialing plan

Accommodation of voicemail needs on legacy systems

Integration with PMS/HMS if required for features like Wake-up calls,  DND,  call accounting  & Voicemail

Ooma reliability and dependability are enhanced with suggested Ooma internet access redundancy. The Ooma installation process was established based on the specific characteristics of the hospitality industry requirements. They know they can address your individual property needs!

When you run a hotel, motel, or other hospitality business, you need a reliable phone system to keep you connected. Whether it’s speaking with customers about reservations or staff communications in operations, your business communications system is an essential component to running your business efficiently and optimizing profitability. Having a reliable, affordable business phone service that also includes a mobile app and excellent 24×7 support is a must. Ooma delivers the solution that fits the hospitality industry’s needs.

For more information, go to: https://www.ooma.com/business-phone-service/hospitality-services/ or https://www.ooma.com/

At a major university, Iotum has been able to help the school’s administration better understand everything from student engagement to content and even tone of concurrent lectures and seminars occurring across an institution with over 60,000 enrolled students. According to Jason Martin, Iotum’s CEO, and Dora Bloom, Chief Marketing Officer, this is just one example of how Iotum is changing the landscape of opportunity and possibility for resellers, by offering a product that can give users insights, analytics and more, perhaps in ways the customers themselves had not considered. In this podcast, we learn how Iotum offers a wide range of possibilities for resellers looking to differentiate their offerings and channel partners looking to branch into new verticals, or perhaps bolster their portfolios in the niche markets they already serve. We get to know Iotum’s flexible video conference API integration, and how Iotum offers both ready to go solutions along with customizable and scalable approaches. Iotum’s API offering makes it easy to add a video to any application. “We’re here to support the reseller community,” says Martin, noting that the company also offers very competitive white labeling that enables resellers to enter markets with both a lower price and a unique solution, at the same time. Bloom comments that she is looking to continue to grow Iotum’s group of partners within the cloud community and among the CCA members.

Visit www.iotum.com