Telecom Reseller / Technology Reseller News

AI has not been seen as the agent’s friend. Historically, agents have viewed AI as another intrusive technology that might compete with humans for needed work, and possibly make conditions in contact centers worse by alienating inbound customers before they ever have a chance to talk to a live person. In this podcast, Jason Roos, CEO and founder of Cirrus, reveals research that shows that the way we think about AI might be changing. Now, AI is being seen by a surprising 94% of agents as a means of avoiding repetitive tasks, saving their time for higher level work. In the new world of the Great Resignation, AI might hold a path to lessening fatiguing days filled with calls from irritated customers. Roos discusses the possibilities and opportunities to create a needed and welcome change.

Visit https://www.cirrusresponse.com/

Kajeet, true to their mission,  provides secure safe wireless internet access to schools and universities as well as apply the same technology to enterprise. Anthony Shimkin, SVP of Marketing for Kajeet, speaks with Don Witt of the Channel Daily News, a TR publication about their unique approach as a Managed Service Provider.

Anthony Shimkin

Kajeet IoT Concierge service offers:

Device sourcing and procurement

Service provisioning and hardware configuration

Onboarding and implementation

Managed and professional services

Ongoing technical support

In 2003, a group of Dads started Kajeet to make mobile services safer for kids. Today, educators, administrators, and organizations from startups to Fortune 500 companies turn to Kajeet to connect, control, and deploy their wireless solutions quickly and easily. Whether it’s enabling digital access to ensure students’ success, empowering companies to connect and manage devices in the field, or offering the support and platform needed to launch a mobile solution, Kajeet makes powerful wireless solutions easy.

Kajeet is available across all the major North American wireless networks and globally in 24 other countries. Headquartered in McLean, VA, Kajeet has regional offices in 11 cities across the U.S.

View their Patents page.

For more information, go to:  https://www.kajeet.net/

Industry veteran and next-gen communications expert Scott Wharton has joined Alianza’s Board of Directors. Wharton, who serves as Vice President and General Manager of Logitech’s Video Collaboration Group, brings more than two decades of leadership experience driving and managing rapid and substantial growth at leading-edge communications technology companies. Scott’s rare combination of communications market expertise and real-world experience, combined with his successful development and growth of next-gen communications technologies, make him an ideal match for Alianza’s Board of Directors.

In this podcast, hear from Scott and Alianza CEO, Brian Beutler, on the evolution of cloud communication platforms, Alianza’s contribution to the market, and how Scott’s role will contribute to the next chapter of Alianza.

Visit www.alianza.com

Fresh from a very successful Channel Partner Conference, Paul Redding, VP Partner Engagement & Cybersecurity at Compliancy Group, thinks that HIPAA, or rather, being able to master HIPAA’s regulatory structure, is a key opportunity as well as a must-do thing for 2022. “Eventually all of the MSPs are going to have to achieve some form of regulatory compliance,” says Redding. Achieving that now means creating a differentiator to thrive and grow. Redding points out that healthcare is our largest industry, and it might already involve customers MSPs did not see as being connected to HIPAA. In this podcast, Redding opens the door to making this an achievable thing in the new year. Redding also urges the channel community to take a bigger view of the landscape. If many parts of the US economy have been shown to be vulnerable in recent times, then reaching out to customers to button down those security issues can be a place to begin productive conversations in the new year. Redding believes this is the moment to act.

Visit https://compliancy-group.com/

Avant has been leading the channel with its partner relationships and the tools that help their partners succeed. Their Trusted Advisor Academy and certification courses, Pathfinder, demo sites and other tools provide for a better experience, a well trained channel, shorter sales cycles and faster growth.

Jen Greco

In an effort to keep Avant growth moving fast, while expanding the partner  channel , Jen Greco was brought on board to provide a new channel marketing promotional vision. Having been Vice President of Marketing at Avant for 10 months, Jen Greco speaks with Don Witt of the Channel Daily News, a TR publication, and provides some insight into Avant future marketing programs and activities.

The velocity of innovation in technology today is driving an equally rapid evolution of the IT marketplace. More and more, IT departments are relying on Trusted Advisors to help them manage change  and plan for the future. Their mission is to build a platform that navigates the relentless pace of change for Trusted Advisors and their Enterprise customers, enabling business transformation. They power you forward.

Trusted Advisors are a growing breed of IT professional services providers that act as an extension of an Enterprise’s IT staff. They add experience, expertise, and value to your IT projects. Avant has assembled a distribution ecosystem for Trusted Advisors to leverage including:

Market-leading service providers

Technology solutions

Tools

Resource

For more information, go to : https://goavant.net/

Incentive Solutions, a channel incentives and technology leader, partnered with Channeltivity, a partner relationship management solution provider, to drive expanded services and enhance the customer experience. Connecting solutions from the two organizations delivers a smoother, more comprehensive user experience for clients looking to manage their partner relationships and incentivize their channel partners through rewards programs. The combination of incentive programs and partner relationship management (PRM) can create powerful sales incentive programs.

About the Speakers: Mark Herbert, CEO of Incentive Solutions, and Jason Jacobs, CEO of Channeltivity, speak with Telecom Reseller’s Doug Green on how this partnership provides a streamlined solution for the channel and explain how incentive programs and PRM solutions work together to stimulate sales activity for business in the channel. Herbert and Jacobs dig into the role of incentive programs in sales and provide recommendation on the upcoming 2022 trends in the channel partner marketing space.

Learn more about Incentive Solutions at: https://www.incentivesolutions.com/

Learn more about Channeltivity at: https://www.channeltivity.com/

Federated Wireless has been in the forefront of the Citizens Band Radio Service (CBRS) movement since 2012. They have led the formation of standards and development of required equipment for deployment of the edge technology.

They were the first to install the ESC network in the continental U.S. They leveraged their experience in the U.S. to start deploying networks in other parts of the world and most recently, Puerto Rico.

Becky Bobzien-Simms

Becky Bobzien-Simms, SVP of Operations at Federated Wireless discusses with Don Witt of The Channel Daily News, a TR publication , the recent deployment and how it was accelerated taking just 6 months from start to finish. Along with other companies and countries, Puerto Rico was looking for low latency, uncongested networks that can easily deploy, are cost effective and efficient. Listen in to the energetic uplifting discussion.

Founded in 2012, Federated Wireless has long led the industry in development of shared spectrum CBRS capabilities, taking a lead role in the formation of the CBRS Alliance, being the first to complete a wide range of trials with its Spectrum Controller, and deploying the industry’s first nationwide ESC network. The company’s partner ecosystem includes more than 40 device manufacturers and edge partners, all of which are dedicated to collaboration to advance development and proliferation of CBRS services. Federated Wireless’ customer base includes companies spanning the telecommunications, energy, hospitality, education, retail, office space, municipal and residential verticals, with use cases ranging from network densification and mobile offload to Private LTE and Industrial IoT.

For more information, go to: https://www.federatedwireless.com/

ZiftONE is perfect for a start-up, SMB, or Enterprise. If you need a channel for your companies sales, this package will help you enter, market, partner, accelerate and monitor your progress. Heather Tenuto, Chief Revenue Officer at ZiftSolutions, provides an enthusiastic overview to Don Witt of The Channel Daily News, a TR publication.

Heather Tenuto

This software is a must for channel-oriented companies. Save time, money, reduce expenses, and monitor your success and the success of your channel partners.

Founded in 2006, Zift Solutions has grown from a channel marketing software start-up to a global organization focused entirely on channel success. In working with thousands of the world’s leading companies selling through indirect channels, they saw the need to move beyond siloed solutions. Sure, their customers needed powerful channel-focused technology and they have and continue to deliver the most comprehensive cloud-based solutions for channel marketing, sales and operations. But they know there is more to channel success than software.

Today’s channel leaders need strategic guidance to help their partner programs thrive. They need seamless integration with the tools they (and their partners) are already using every day. They need flexible service options to support a wealth of activities — and partners working around the globe. And they need new, broader channel-focused capabilities to expand their reach, revenue and ROI. That’s where ZiftONE fits in.

For more information, go to: https://ziftsolutions.com/

In 2021, enterprises have embraced multi-cloud as a key business strategy. This trend has been driven by the need to deliver better customer experiences, build platforms for innovation and agility, and generate new competitive advantages, enterprises in every industry are on a multi-cloud journey.

Today we’re speaking with Mehul Patel, head of customer insights for Prosimo - a multi-cloud networking company. Prosimo has just launched its second Application eXperience Infrastructure Study (AXIS) of more than 400 IT leaders across the United States and United Kingdom, examining the performance of applications across global cloud service provider (CSP) regions. Overall, the survey found that 62% of IT decision makers state that finding a consistent network approach across CSPs is the top cloud networking challenge. It also found 62% of enterprises have plans for mature multi-cloud within two years, which grows to 91% after two years - indicative that most enterprises are struggling to get beyond the initial stage of multi-cloud as organizations lack a comprehensive multi-cloud networking strategy.

Visit https://prosimo.io/

Visit the press release on this study

It is all about the experience and when you deliver that quality experience to the user through the channel, you have a lot of pride in your company and partners.

Jeremy Jones, Chief Commercial Officer at IntelePeer, speaks to Don Witt of the Channel Daily News, A TR publication about the IntelePeer markets that they serve and who their customers are. He will also review:

Jeremy Jones

How IntelePeer is helping create the new customer experience

The benefits IntelePeer products/services provide

IntelePeer's CPaaS platform and how it empowers the enterprise

How the speed of deployment to organizations who are adopting UCaaS, CPaaS and cloud solutions is so important

How IntelePeer fulfills that need

How you can join their reseller team

About IntelePeer: IntelePeer delivers rapidly deployable communications solutions for an always connected world. Powered with AI and analytics their omnichannel platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with automated communications solutions that work seamlessly with existing business software and infrastructure. Their no code templates, low code, co-creation, and developer API options provide customers with simple, easy-to-use tools that can be utilized by anyone and are also accessible through developer APIs.

For more information, go to: https://intelepeer.com/