Telecom Reseller / Technology Reseller News

“It’s the simplest thing ever,” says Steve Smith founder and CEO of Fonative. In this podcast we learn how Fonative’s Secure Agent Communicator has enabled companies to safely migrate to a remote workforce mode. Developed before the pandemic, the product has turned out to be just the right thing at the right time. According to Smith, Secure Agent Communicator, a WebRTC based service that allows call center workers to work remotely, kept money and information flowing, and most importantly, kept people working. We learn about vertical applications, and the ongoing need to keep networks secure, while maintaining audio quality. As we begin to see the possibilities that will exist when the pandemic winds down, we learn about how technologies such as this will create a more flexible way for call center operators to keep their customers happy.

Steve Smith

Visit www.fonative.com

Bi-model. That’s the shape of the work culture that Kamalina Czerniak, Head of Product Marketing at Vyopta sees emerging in the very altered landscape that will arise from the pandemic. In this podcast Czerniak describes the bi-model way we will be doing things, and how that in turn impacts the technology needs of the enterprise. Vyopta provides the tools that facilitate collaboration and communication inside a company and improves the way the company communicates with customers, partners and the rest of the world. Czerniak provides a path to optimize collaboration on platforms such as Microsoft Teams. Czerniak describes how the bi-model path impacts verticals such as healthcare, education, financial services and more. We get a look at what Czerniak’s research is revealing about the coming year and decade.

Visit www.vyopta.com

Netsapiens Vice President Jason Byrne makes case to change focus

“Home grown platforms just aren’t cutting it,” says Jason Byrne, Netsapiens Senior Vice President. “We do this every day,” Byrne continues as he makes the case for service providers to look beyond building or utilizing their own platform. In this podcast, Byrne makes the case for service providers to not be handcuffed to a model that limits their capabilities and ultimately limits their futures. With only 20% of the workforce sitting at a desk, Byrne questions the traditional per seat model. Byrne explains that breaking away from that model is the first step to renovating a service provider’s long-term prospects. As the pandemic recedes, the growth they experienced, almost by default, will have to by a more strategic approach. Byrne provides a look at that path and explains how Netsapiens can be a partner for achieving those long-term goals with tools available today.

Visit Netsapiens’ new website: https://netsapiens.com

Part of the cloud picture is the migration of the contact center from the old on prem model to the cloud, where customers have the option to base agents in a central location or to have them work remote. According to Sean Wilson, VP of Client Solutions of SMP, the contact center is integral to the enterprise. “It drives everything they do,” says Wilson. In this podcast, Wilson discusses the advantages of the CCaaS model for the enterprise, for the agent and for the customer. Wilson discusses how CCaaS offers simplicity, proven interoperability, compliancy, and agility. Wilson also points out that the customer gains visibility into their contact center operation, be it centrally located or distributed, and visibility into the customers and other people the contact center interacts with. Wilson says CX, or customer experience is overtaking price on how customers chose a product or service, and that CCaaS gives the enterprise a commanding tool to achieve better CX.

Visit  https://www.smp-corp.com/why-smp-collaboration-solutions/ and https://www.smp-corp.com/ to learn more.

by Gary Audin

If you are VAR, ITSP, reseller, or MSP, you are looking for continuous revenue. Unified Communications as a Service (UCaaS) has grown rapidly especially in response to the COVID-19 pandemic which has pushed many business employees to work from home (WFH). This growth has opened up more opportunities to add a new or expanded revenue stream.

Zack Lee, VP at Telin and Gary Audin recorded this EDUcast to bring some guidance to VARs, ITSPs, and MSPs. The EDUcast takes the viewer from defining the challenges through selling UCaaS to a professional services business. Zack provides information that can produce new UCaaS sales by identifying the successful strategies he and Telin have learned in the past 30 years. He covers lead generation, sales, pricing and support.

What you will learn in this EDUcast:

UCaaS Sales Challenges

Selling to a Professional Business

Identifying Your Strategies

Pricing

Marketing

Sales

Lead Generation

Key Benefits of the One Partnership

Suggested resources:

Telin Blog

Telin Podcast - Revisiting the WFH Solution

Snom Blog

Telin is a unique telecom company that embraces a distinct distribution model, which is one source for all things unified communications.

As a preferred provider of 3CX SIP trunks, 3CX hosting, and SNOM/VTECH solutions backed by a team of experts with an extensive background in security, redundancy, and compliance. Telin helps partners consolidate the entire telecom infrastructure components they need to service and support their clients. Telin has spent nearly three decades amassing a reputation for delivering the same white-glove service our VARs, MSPs, and 3CX partners offer their enterprise and small business customers at the wholesale level.

Todd Foje, CEO of Great plains Communications, discusses the company, recent acquisitions, fiber network and their wholesale operation with Don Witt of the Channel Daily News, a TR publication.

After having built out their network in fiber, they acquired two companies that allowed Great Plains Communications to expand more and to provide more services. Intercarrier Networks was purchased in August of 2019.  Based in St. Louis, it had 2,000 route miles of fiber in Indiana and Illinois and can now support a 100G backbone. Enhanced Telecommunications Corporation in Indiana was purchased in September and provides a great staff to support the eastern part of the Great Plains network.

Todd Foje

Great Plains Communications was recently given $8.9 million in funding under the Remote Access Rural Broadband Grant program to bring high-speed internet connectivity to seven rural Nebraska communities.

Today Great Plains Communications is the largest privately-owned telecommunications provider in Nebraska serving over 90 communities throughout the state. Business and enterprise services range from traditional and cloud-based voice and data products to installation and support of large networks with fully scalable managed Ethernet solutions.

The company also takes pride in their progressive approach to accommodating the unique needs of wholesale carrier customers, including regional and national telecommunications carriers, LECs, ISPs, wireless carriers, and other providers utilizing superior custom engineering and custom-built strategies. In addition, they serve residential customers with high-speed Internet, cable TV, and local and long-distance telephone services. At the core of their service offering is an extensive 11,500-mile, MEF certified regional fiber network fully supported by a 24x7x365, Network Operations Center.

For more information, go to: https://www.gpcom.com/

The Cloud Age Solutions Podcast Series Continues

Bob Norberg, the CMO of Cloud Age Solutions reports that IBM estimates that poor quality data might be costing the US economy $3.1 trillion, an amount that is roughly equal to the economy of France. An article in Harvard Business Review estimated that highly paid “knowledge workers” waste 50%-60% of their time hunting for data, correcting errors and cleaning data. To make matters worse, cleaning up data from the blizzard of information available, can cost more than outweigh the savings. Flawed data is more than an inconvenience. Misleading information can lead to flawed public policies and other action that can cause real harm. In this podcast Norberg describes viable options utilizing automating data collection, translation and standardization, deep expertise in telecom products and services.

Visit www.cloudagesolutions.com or send an email to [email protected] to learn more about the gpxcloud offering.

“Folks that know us, know us for long-range,” says Doug Bowersox, Channel Development Manager at EnGenius. In this podcast, Bowersox updates readers on the several lines of products EnGenius offers customers who face the challenge of delivering solutions over a large facility, campus, or in an industry where mobility and communications for a team must occur over an ultra-long range. Bowersox gives us a guided tour of the company’s products, including a lineup of rugged wireless long rang phones, On-Premises Network Controller with Cloud Management, cloud-managed switches, cloud-managed outdoor Wi-Fi, cloud managed Wi-Fi and cloud-managed switches and PoE products. Bowersox discusses the DuraFon SIP Phone System, a Durable, Long-Range SIP Cordless Phone System. We learn about EnGenius as a partner for the new hybrid work environment, including Wi-Fi 6 products, engineered to take on the bandwidth issues in residences that might have multiple devices, and people, working and using heavy bandwidth.

Visit https://www.engeniustech.com/

Remote Monitoring Analytics for Sites and Assets

In a year when we have witnessed the sudden un-planned migration of millions of workers from office to home, or remote location, telecom management has a new focus: remote management of assets. In this podcast, Shahar Milman, Vice President, Business Development at Galooli introduces AoT (Analytics of Things) and how AoT is a powerful tool in the battle to control costs and stop asset loss. Galooli has a patent solution to monitor Lead Acid batteries and LiIOn batteries, a solution used by the leading battery OEMs and operators of wireless and broadcast communications towers, some are among the Fortune 500, for battery data monitoring of SOH & SOC diagnostics and antitheft solutions. Galooli offers technology of Solar AI enabling optimization of energy resources. Finally, the company offers remote fuel monitoring, a tool that can help companies manage fuel consumption and carbon footprint challenges. Data driven dashboard and reporting SaaS aiding CEO/COO’s in better OPEX savings. Galooli connects these services to telecom and the imperative of the telecom community to learn about AoT.

Visit www.galooli.com

Noetica Wins Best Contact Centre Technology Innovation 2020 Award

“We tend to think of things slightly differently,” says Danny Singer, CEO and Founder of Noetica. Recently Noetica was awarded the ContactCenterWorld Top Ranking Performers Gold Medal, for best Contact Center Technology Innovation in 2020. In this podcast we learn how Noetica achieved their award, and how their innovations are helping enterprises, agents and the people they interact with as customers. In January, the company announced that it had partnered with Xdroid, integrating Noetica’s contact center and telephony solution platform with machine learning and artificial intelligence (AI) powered real-time voice analytics. This was followed by patents in Europe and Canada for its Live Person Detection (LPD) solution, which uses real-time AI to enable contact centers to use predictive dialing and answer machine detection responsibly and compliantly without making a single silent call. Singer then walks us through Noetica’s latest product launch, a ground-breaking SABRE (Skills & Ability Based Routing Engine), which takes skills-based routing to the next level. With SABRE, contact centers are able to assign ‘skill conditions’ deemed most important for managing calls in inbound queues and outbound campaigns.

Visit www.noetica.com