Telecom Reseller / Technology Reseller News

In a year when conferencing came of age, as the technology of choice businesses used to effectively replace formal and informal meetings at the office, Sean Wilson, VP of Client Solutions of SMP makes the case for Cisco Webex from SMP. In this podcast, Wilson discusses the advantages of Conferencing that is based on open standards and that is fully, purpose built as a part of a larger UCaaS story.

Listen to more podcasts in the series

Visit  https://www.smp-corp.com/why-smp-collaboration-solutions/ and https://www.smp-corp.com/ to learn more.

“With WebRTC you can manage all communications with just a web browser,” says Daniel Pizarro, CEO of Infobox SAC of Lima, Peru. Earlier this year, as the pandemic struck Peru, the health care system became, “… strained and close to collapse.” Lima’s Institute of Tropical Medicine Alexander von Humboldt, a research hospital, needed a robust solution that would allow for the secure treatment of patients, with less severe symptoms, from their homes. Infobox turned to Wildix as a solution that could deliver on all the requirements that the hospital had, and implementation could be carried out quickly. In this podcast Pizarro is joined by Robert Cooper, Managing Director of Wildix Americas, we learn how Infobox leveraged Wildix’s WebRTC solution to enable telehealth, and other communication improvements, that directly allowed the hospital to safely move less critical patients to outpatient care, enabling the institute to step back from having to turn away patients or not house all that came. Cooper, on behalf of Wildix notes that their web browser-based solution works well for this challenge since there is no way to standardize the technology patients who, who are off site, will have.

Visit www.wildix.com

Read the case study: https://www.wildix.com/us/institute-of-tropical-medicine-alexander-von-humboldt/

"It's the transition of organizations from being maintenance and service providers to being truly managed service providers," says Tony Jayne, CEO of Virsae. In this podcast, Jayne looks over the horizon to what that ongoing transition will look like when it's combined with the new realities of the post-pandemic economic and technological market. Jayne begins by relating the journey of MSPs to that of his own company, when they began developing solutions to drive down complexity and the high costs of big headcount processes. Jayne observes that the fast-forward nature of 2020 has three phases: deploy, optimize and manage. Since the initial deployments to enable remote workers, the next step was to optimize. Now comes management. Jayne argues that the visibility Virsae offers the channel into their customers permits insights that the MSPs excel at reacting to and advising their customers about. The way in which Virsae brings it all together, enables the MSPs to take advantage of cloud and big data resources, which means MSPs can deliver more valued services without seeing their own costs surge.

Learn more at www.virsae.com

“We did not want to miss the opportunity to meet,” says Elizabeth Page, National Sales Manager for Ribbon Communications Rural Services. In this podcast, Page outlines the recent Ribbon Rural Perspectives event. Page reports that over 175 people attended as discussions and presentations covered critical issues for rural customers including the widening use of Microsoft Teams, the ongoing challenge of containing robocalling and ending the bandwidth speedbump for some rural users. We hear details about how Ribbon approaches the adoption of Microsoft Teams, especially as remote working spreads. We hear about steps that are being made to narrow the level of robocalls, and how Ribbon is combining its large portfolio of products to solve the bandwidth challenge. “Everyone’s doing more with less,” says Page as she discusses how Ribbon’s approach is all about maximizing value from assets and highly efficient returns from new infrastructure investments.

Visit www.rbbn.com and https://info.rbbn.com/rural-perspectives/ 

Visit the Ribbon Communications Blog for more news.

SMP, a leading Cisco Solution Provider, is actively leading the way to a cloud future. In this first part of a five-part series, Sean Wilson, VP of Client Solutions provides an overview of UCaaS and its advantages. SMP is an IT solution provider with a focus on cloud, data center, networking, security, and collaboration solutions. According to Wilson, while SMP proudly supports on prem, cloud offers a flexibility and a level of options that is hard to match, while offering the channel a rich set of solutions to offer that is easier to stand up and run. Wilson discusses SMP’s cloud approach which includes a journey map and Cisco’s Webex calling solution.

Visit  https://www.smp-corp.com/why-smp-collaboration-solutions/ and https://www.smp-corp.com/ to learn more.

Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers.

The contact center was once a company’s backdoor entrance. Today it’s the front door. It’s the main way many people will have human contact with a firm or organization. And whether clearing up a shopping order or straightening out a government income security claim, the customer will rate a company or an organization by how the contact center preforms. In this podcast we learn how Zappix and Fonative have partnered to deliver better customer experiences and outcomes. Zappix is a leading Visual IVR and self-service customer service provider. Fonative, is a compliant communications company. As contact centers face the challenges of COVID-19, as well as increasing security requirements from legislation and regulations, Zappix and Fonative capabilities have quickly become a top priority for modern businesses.

Steve Smith

Yossi Abraham

Yossi Abraham, President of Zappix and Steve Smith, CEO of Fonative, discuss how they are putting speed, mobility, automation, simplicity and motivation together so that agents are more enabled and customers are better served.

Visit www.zappix.com for a demo and visit www.fonative.com about channel opportunities

When crisis occurs, if a business is not prepared, they are in a total reactionary mode. Issues that need to be addressed are security, move to the cloud, remote workers, internet connections, bandwidth, sanitation, health issues and more.  A business is not going to be knowledgeable in all these areas.   If they are lucky, they have been working with a trusted advisor.  If they have not, they need to find one.

David Beagle

Dave Beagle, Head of Channels at Ooma, outlines to Don Witt of The Channel Daily News, a TR publication, what to look for and in a Trusted Advisor and how they should represent vendors to you. A trusted advisor can help you select your provider, broadband options, home network segmentation, voice requirements, network requirements and more.

With all of that said, the business needs to think of their employees and what they are going through as well. They are suffering just like the business is suffering.

For businesses, Ooma Office phone service enables small businesses to sound and act like a big business, with powerful features including desktop and mobile apps so users can work from anywhere. Ooma Enterprise phone service provides larger businesses with a complete unified communications as a service (UCaaS) solution that can be customized to meet the individual needs of complex organizations. Ooma Connect delivers innovative fixed wireless internet to businesses, for both back-up and primary use.

For more information, go to: https://partner.ooma.com

Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are not able to capitalize on this wealth of information at their disposal. If left unsolved, this disconnect can cause persisting issues within call centers. And given the shift to remote work models, the data gap has only grown.

Matt McConnell, CEO of Intradiem, a provider of an Intelligent Assistant that companies deploy to help customer service teams maximize productivity & engagement, is an expert on contact center trends. In this podcast episode, he will walk through the data disconnect many call centers are facing and what solution exist to remedy this ongoing problem.

Visit https://intradiem.com/ for more information.

Almost every aspect of Telecommunications is changing. You know all the acronyms.  It is a huge list. Ayan Adam, Founder and CMO at CX Atelier speaks to Don Witt of The Channel Daily News about changes in companies, their marketing and the channel.

Change in telecommunications has also been driving changes in the channel and in the marketing required to support the changes. Software as a Service is one of the more obvious. Basically, the brick and mortar components of the box/DVD/documentation have been removed from what was normal distribution.   A completely new channel has been established for SaaS and its Recurring Monthly Revenue.

Ayan Adam

Vendors, VARs, MSPs, ITSPs, and others do not have the bandwidth to deal with the changes, let alone bring on a staff for the marketing. Enter the channel zealot, Ayan.

CX Atelier understands the channel and they are experts in marketing for B2B technology companies. They know the industry, your competitors and your business model.

Consider them an extension of your own internal team, essentially a marketing department in a box. If you need guidance on where to start your digital marketing journey or simply want to talk to someone about your digital marketing goals, schedule a virtual coffee chat with them. Helping B2B Technology companies succeed in their digital marketing journey is their passion. They want to hear everything about your business.

For more information, go to: https://www.cxatelier.com/

We are 8 months into the COVID-19 pandemic and many businesses are suffering badly.  If they have not gone out of business, they are scrambling to find better ways to service their customers – remotely or on site. Dave Beagle, Head of Channels at Ooma, presents his views on the affects COVID-19 has had on the country and world now and moving forward.

David Beagle

In the first, of a two-part Visual Podcast, Dave reviews what businesses have experienced and some not realized issues. The pandemic is broken down into three phases and discussed:

Pre-Pandemic

Midst of Pandemic

Post-Pandemic

Some statistics are covered that will help everyone understand the dilemma and the future solution better.

Office Mask Requirements

Work from Home

 

 

 

 

 

 

For businesses, Ooma Office phone service enables small businesses to sound and act like a big business, with powerful features including desktop and mobile apps so users can work from anywhere. Ooma Enterprise phone service provides larger businesses with a complete unified communications as a service (UCaaS) solution that can be customized to meet the individual needs of complex organizations. Ooma Connect delivers innovative fixed wireless internet to businesses, for both back-up and primary use.

For more information, go to: https://partner.ooma.com