Telecom Reseller / Technology Reseller News

According to Dave Maik, Director of ITAD Sales, Americas at Softthinks, not all asset disposition is the same. In this podcast, we learn about the value of a customized service. According to Maik, no ITAD process is built the same way and no customer need is contoured the same way. Maik walks us through ITAD and then outlines customization. As end users, major enterprises, change their labor and location needs, a major equipment and network refresh is underway. Maik wants users, channel, MSPs, and other companies who will be involved in the buying, selling and redeploying of IT and UC equipment, to understand that every customer’s need will be unique, while the need for proper ITAD will remain true for every case and situation.

Visit www.Softthinks.com

“If we take care of the customer, we will by nature, take care of the channel partner,” says Ooma’s Head of Channel Sales, Dave Beagle. In this podcast we learn how Ooma has broken out of its residential focused business into a major player in the commercial and channel sectors of cloud communications. Having learned hard won lessons on the home front, Ooma is notching up wins on the commercial side. In this podcast we learn how Ooma is approaching a radically changed UC landscape. According to Beagle, “WFH is WFA (word from home is work from anywhere),” so Ooma follows the user allowing him to move seamlessly in and out of work mode. Beagle discusses some major wins and case studies and makes the case for growth seeking companies to look at the Ooma Channel Program. In a journey that began in the home, Beagle argues that Ooma is uniquely qualified now to bring the office into the home, and into “anyplace” that the customer wants. Meeting the need for true mobility Beagle sees Ooma as singularly qualified to deliver.

Visit www.ooma.com

According to Craig Webster, Infobip delivers time sensitive mobile communications experiences for some of the world’s most famous brands. Craig, who recently became Infobip’s Head of Marketing for Americas, is looking beyond the changes that have occurred over the pandemic months into a changed world that will follow. In this podcast, Webster provides listeners a big overview of significant changes that are occurring and will occur for the whole mobility community, and how those changes impact omnichannel marketing. “The crises have forced companies to move very quick… from the local grocer to large companies, organizations are grappling with the change,” says Webster. Webster lays out the impact on specific verticals and how omnichannel communications needs to be a big part of the picture. CCaaS is one major example of an area of rapid changes, and we learn how Infobip offers customers not only a robust solution, but also excellent customer experiences. “That brand can be damaged,” says Webster, adding, “customers can be slow to forgive.” Webster thinks that refreshed customer communications can bolster brand, help companies respond to the challenge of having fewer workers and helps companies establish leadership in their vertical sectors.

Visit www.infobip.com

“Nextiva makes it easy for channel partners to grow,” says Eric Martorano, Chief Revenue Officer of Nextiva. In this podcast, Martorano discusses how Nextiva’s expanded channel partner program called NeXus offers expanded resources to its 4,500+ partners. The team has also added three industry professionals to support channel growth. Martorano discusses his recent appointment and how the Nextiva team is being built with an eye on helping channels capture new opportunities with a strong product line up and support. We also learn more about Nextiva’s current offerings and how these products and services match up to current customer needs.

Nextiva is a leading cloud communication and collaboration company that offers cloud phone service, advanced call features, mobility, conferencing, collaboration, and call analytics, plus integrations with platforms such as Salesforce, HubSpot, Oracle, and more. Visit www.nextiva.com

“Wildix is built for the future of business” says Robert Cooper, Managing Director of Wildix. In this podcast, Cooper not only gives us an audio walk through of the Wizyconf platform but also explains how Wildix has maintained the strong momentum it had in the last quarter before the crises, into the current quarter. Cooper notes that Wizyconf offers channel companies an opportunity to sell a conferencing product that exceeds many popular go-to conferencing options, and one that is fully integrated into a larger cloud based communications platform. Conferencing features include Upgraded tile format, virtual "raise hand” capability, support of up to 10,000 participants, private messaging, whiteboarding and YouTube sharing with audio being synced for all participants.

Robert Cooper

Cooper notes that the initial months of the crises saw panic buying across the market. Now, Cooper thinks that that the market has entered a consolidation phase, where end users are looking beyond immediate basic functionality towards what they need for the longer term. Cooper suggests that channel companies need to stop selling “telephone systems” or even simple replacements for PBXs. They must now sell total solutions in order to become what Cooper describes as the trusted advisor.

More at www.wildix.com.

As smartphone and connected device technology continue to evolve, mobile carriers’ roaming reporting requirements are becoming more complex. Broader data analytics are needed to evolve reporting capabilities for newer and dynamic wholesale business models such as IoT and M2M usage. Too often roaming reporting tools focus on billing for megabytes and minutes rather than roaming behaviors, possibly causing operators to expend network resources and then lose out on potential revenue.

Nina Le Richardson

In this podcast, Nina Le Richardson Director of Product at Transaction Network Services (TNS) discusses the complexities that go along with 5G and network slicing. Nina and Doug also touch on complex wholesale IoTs that need flexibility outside of existing standards. We also learn why it's important for telecom operators to turn to a financial clearing house that will provide data visibility and optimize roaming partner relationships and enable evolution of charging beyond today’s standards.

“In the last nine months we have seen more change in the contact center space than in the last thirty years,” says Tim Eyre Chief Marketing Officer at Aceyus. “My first week at Aceyus was also the first week here in North Carolina where everyone was required to go remote,” Eyre adds. Eyre reflects on how the company sprang into action helping several hundred companies move to remote. In this podcast, Eyre reflects on how Aceyus helped clients cope with a disruptive environment, pointing out that among the impacted organizations were vital state agencies that were facing historic challenges in terms of inbound calls just when agencies had to go remote. We learn about the role technology has helped organizations understand staffing needs, and with better management of inbound calls to designated agents and other destinations. We also learn how the newly remote workforce is, as a contact center, often the “human face” (and voice) of the company. “We’re just getting started,” says Eyre.

Visit www.aceyus.com

“I’ve always liked working with small companies” says Bob Norberg, CMO at Cloud Age Solutions. In this podcast we learn that there has been an uptick in companies monitoring their telecom costs. As the economy has hit the pandemic’s headwinds, there’s new urgency to knowing about costs, according to Norberg. In this podcast Norberg outlines what that urgency means: getting data faster, analyze the data faster, and facilitate upsell. Norberg discusses the opportunities for consultants right now, and how to deliver a meaningful service to clients who are newly committed to cost containment. “Everyone wants recurring revenue,” says Norberg. Norberg discusses how that goal can be achieved, and talks about how Cloud Age Solutions and its gpxcloud solution can play a role.

Visit www.cloudagesolutions.com

2020 hasn’t been the year that any of us expected, and as such many predictions for the year are now firmly null and void. With more businesses working remotely than ever before, the demand for Unified Communication and Collaboration (UC&C) technology, and the dependence on these tools has increased significantly. What will the future of the UC&C market hold? How will the increased demand for UC&C impact the industry? What have been the biggest changes in the UC&C landscape since the beginning of 2020?

Harry Chapman, Global Event and Content Director for UC EXPO, shares his expertise on the changing landscape of UC&C as we begin to emerge from this transition period from office to remote working. In this podcast, Harry discusses the changes that the UC&C industry has gone through, having been warped and altered by the COVID-19 crisis. Harry also discusses the sharp rise in demand for UC tools as a result of COVID-19, and what changes we can expect to see within UC over the next year as it becomes more relied upon by businesses.

Visit UC EXPO for more information.

Your company may be missing out on an entire generation of customers and you can access them with a very inexpensive technology enhancement.  Matthew Noreen, Senior Account Director at iconectiv speaks to Don Witt of the Channel Daily News, a TR publication, about the value and positioning of the 800 number in today’s business strategy.

The 800 number has been overlooked.  It is normally on the company’s website but underutilized because it is voice centric.  Enable the 800 number for SMS texting and reach more customers.  Ask your provider to enable SMS.  If they cannot do it, iconectiv can do it for you without any number porting.

Listen in to Matt as he discusses the current 800 number trends and how the 800 number via SMS texting is a means of providing a trusted communication medium for your time conscious customers.

Matthew Noreen

About : Is anything more essential to your organization’s operations than the simple, seamless and secure interconnection of networks, devices and applications? At iconectiv, they imagine a world without boundaries, where the ability to access and exchange information is simple, seamless and secure. No wonder more than 5,000 companies worldwide, serving two billion customers daily, rely on iconectiv for their most critical communications systems.

The fact is, they have been the authoritative partner of the communications industry for more than 30 years, delivering innovative market leading solutions that address the challenges you face every day. iconectiv works closely with private, government and non-governmental organizations. They have an intimate understanding of the complexities involved in creating, operating and securing the communications infrastructure for service providers, regulators, enterprises, aggregators and content providers. These clients rely on them for network and operations management, numbering, registry and fraud prevention solutions. They are proud to be enabling the world of tomorrow by making new connections today.

For more information, go to:  https://iconectiv.com/