Telecom Reseller / Technology Reseller News

One may not be enough, according to Patrick Sullivan, COO and Co-Founder of 2600Hz. In this podcast, Sullivan makes the case for having a second platform. According to Sullivan, many of the platform’s companies developed to offer cloud communications, may now be looking for more features and functionality. A second platform can fill in those gaps and thus deliver growth, especially where the current offering may overlook some opportunities. Sullivan lays out the case to consider the idea, lists the gains that can be made by offering a second platform and outlines what to look for in selecting a second platform.

Visit www.2600hz.com

Recently, BroadSource announced that its EMU mobile assistant “puts the power of Cloud Collaboration in the hands of the end customer.” In this podcast, Haydn Faltyn, CEO of BroadSource walks us through BroadSource’s EMU Mobile Assistant (EMA), a patented Progressive Web, Architecture for mobile devices, that expedites the on-boarding process putting the power of mobile devices and Cloud Collaboration in the hands of the end customer. The idea is to enable the customer to enjoy the benefits faster without the need for complex technical and administrative intervention. Faltyn discusses the case study of Vodafone Germany. Vodafone has used EMA to release their One Net Express (ONX) Cloud Collaboration offering and Vodafone’s My One Net mobile application. Faltyn explains how Vodafone’s success is something other cloud communications companies can experience with EMA and how EMA begins to address the coming challenges of remaining a necessary vendor in the age of mobility.

Visit www.broadsource.com.au

The demand for more bandwidth from businesses and consumers has increased tremendously during the outbreak of COVID-19.  This is most apparent at the last mile where fixed wire solutions are delivered. Sandy Motley, President of Fixed Networks with Nokia, speaks with Don Witt of The Channel Daily News, a TR publication, about the current demand requirements and how Nokia is responding to the shifting and increasing demand from consumers as well as enterprise.

Fixed lines into the home or business including the Copper, Fiber, and fixed wireless access as well as WiFi in the home carry the broadband and other services offered which has increased 30% to 40% all day long. Listen in to hear about the new trends and improvements.

Sandy Motley

Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft.

The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis.

For more information, go to: https://www.nokia.com/

“Basically, we are migration experts,” says Yossi Sharon, CEO of Univonix. “Univonix facilitates full visibility, analysis and reporting of the customer's legacy PBX and provides a complete set of planning and provisioning tools to assure a successful and rapid migration project,” adds Sharon. In this podcast we learn how this SaaS platform enables seamless automated migration from legacy PBX to cloud PBX. Sharon discusses that for the end user, migration is a one-time, one-way journey. Meanwhile, Univonix not only brings automation to the process but its accumulated knowledge of doing multiple times before. According to Sharon, a smooth, uneventful migration it critical. The customer endured minimal disruption, the customer’s workforce might see few changes, and retain functionality that their team might be used to. Sharon describes how his tool takes the place of an almost handmade process that can occupy precious labor time and deliver less satisfactory results. Good migrations are critical to retaining customers, and automation contributes to better margins.

Visit www.univonix.com

TelcoBridges cloud-based SBC seems to match the moment as the modern, distributed contact center, the delivery of CCaaS (contact center as a service) requires the connectivity TelcoBridges SBCs deliver. In this podcast, Alan Percy of TelcoBridges discusses several major recent wins for the product and why the company’s SBCs continue to attract attention, often becoming the chosen tool, in a very competitive market. Percy describes how the Cloud Communications Alliance has been an excellent place to link up with companies whose customer needs are satisfied with TelcoBridges SBCs. Percy outlines some major trends in the market as we move past the crises phase of the pandemic into a forever changed work and home communications landscape. Spoiler alert: growing acceptance of video and the emergence of a full-on work from home culture are part of the long-term changes Percy foresees. “Is that much office square footage necessary”?

Percy also gives us glimpse of the company’s on-going monthly webinar program along with some other special virtual event offerings.

Visit www.telcobridges.com

Many US based enterprises are looking to other countries to expand their business. There is no better way to make that happen than to work with a carrier whose presence worldwide is ranked in the top 3.

Channels are everything in communications and Ernest Plat, IoT Subject Matter Expert at Telefonica USA, discusses their channel program and how it is structured in the United Sates to Don Witt of The Channel Daily News, a TR publication. Ernest continues discussing how their Channel Partners program is geared for companies that provide applications. For example, an IoT asset tracker application for fleet management that has sold well in the US that is now ready for international sales. Telefonica can assist with sales by co-selling in remote countries.

Ernest Plat

The second part of the channel is the agent program which includes US domestic as well as international sales for domestic companies.

Telefónica is a company sensitive to the new challenges demanded by today's society. That is why they offer the means to facilitate communication between people, providing them with the safest and most cutting-edge technology, so that they live better and achieve what they want.

Telefonica possesses an innovative and attentive spirit with an immense technological potential that multiplies the ability to choose from its more than 344 million customers. Telefónica operates in 12 countries and has a presence in 24 with an average of 113,819 employees .

For more information, go to: https://www.telefonica.com/es/home

“We live, work and play with our smartphones these days,” says Dr. Paul Carter, GWS Founder and CEO. “And we’ve been using it for all of the basic communication needs, we’ve been talking to each other, running our business remotely, through emails, video calling and voice calling, and texting, and all those things, and relying on our networks for all that.” In this podcast Dr. Carter outlines the findings of a special survey of the communications landscape and gives us a glimpse into what comes next. According to the survey results, When asked which one mobile phone capability consumers would keep for at home telework, the top choice was voice calling (33%), followed by texting (28%), then video calling and conferencing (20%), emailing (15%), and lastly team collaboration like Slack (4%). Meanwhile mobility, as overall need and expectation now rule, with people choosing to keep their cell phone over Netflix, PCs, televisions and even cars. Carter applauds the way most carriers have kept up with surging demand through the crises and discusses how 5G not only means more speed, but entirely new experiences and possibilities. Telehealth is one example of how a major, traditionally on prem industry has been transformed into a remote delivery model. 5G holds the promise of transforming many other activities once thought to need the presence of people. Carter connects the dots of his survey into practical ideas for the whole UC community.

Visit Global Wireless Solutions

From the early days of cloud communications, there’s nothing more alienating to a new hard-won customer than slow or confused case resolution. Dashboard fills that very urgent need. In this podcast, Alex Munk, co-founder and CEO, Jordan Philips, Head of Sales and Technical Advisor to Dashbase, Myron Wallace, help us understand Dashbase and how it pulls together log data, automatically, and then creates visualizations that enable quick case, in some cases, near instant case resolution. Fresh from some major wins, including prominent members of the CCA, Dashbase stepped up to support the community by becoming a CCA member and agreeing to participate on a panel. We learn about how Dashbase visualizations can become an indispensable product differentiator in environments where long response times to issues can cost a client a customer and all the high acquisition costs thereof. We hear about fresh innovations in the pipeline and Dashbase looks forward to partnering with CCA members to take service to a new level.

Visit https://dashbase.io/

“UBoss is about automating the back office,” says Iain Sinnott, VP, Sales for UBoss and UBoss parent company, DRD Communications. According to Sinnott, UBoss reduces costs and effecting margins by, “managing the business behind the scenes really well.” In this podcast Sinnott makes his case on how UBoss can help cloud communications companies achieve success in a competitive market by draining time and cost from critical processes while enabling customized experiences. Sinnott describes how the industry landscape now includes “cloud giants”, while UBoss and DRD’s more nimble customers can grow by holding the line on operational costs through strong automation tools while enabling customers to shine by making them indispensable to the companies they serve. UBoss is now a member of the Cloud Communications Alliance, which Sinnott sees as a great community where UBoss can offer a transformative set of products and services. Sinnott sees the looming “cloud giants” as an existential threat only to the extent that the cloud communications companies would offer the same vanilla set of services that the lumbering cloud mammoths will invariably churn out and offer at a low price. Sinnott argues that the cloud communications community must offer tailored services, and he discusses how UBoss can help a company get to that higher level of must-have offerings.

Visit https://www.uboss.com/

Robert McKay, Senior Vice President of Risk Solutions at Neustar discusses with Don Witt of The Channel Daily News, a TR publication, how the contact tracing process and technology is evolving.  Currently, in its early stages, some serious challenges need to be overcome prior to providing effective results and information for state and local governments to reduce the spread of a virus and to provide resources to affected citizens.

Robert McKay

Based on information from 200 contact tracers in 39 states, Neustar takes the lead in trying to help the process mature as quickly as possible enabling faster responses and the saving of countless number of lives.

Want to understand contact tracing - listen to Robert McKay - an expert in the field.

Fueled by start-up energy nonetheless. Neustar was literally born to manage large datasets. In 1997, while still a part of Lockheed Martin, they won the contract to administer the North American Numbering Plan (NANP). That’s numbers as in phone numbers, which people could finally port. It created a massive database in need of a neutral steward to give telephone companies equal access to everybody’s digits. To ensure that neutrality, in 1999 they were divested by Lockheed Martin and renamed Neustar.

Years later, number portability in the United States remains the global standard for convenience and efficiency. As the first to deliver cloud-based information services and analytics to inform high-volume, high-value decisions in real time – one interaction at a time – they’ve diversified their information services quite a bit, adding to the critical datasets they manage.

For more information, go to: https://www.home.neustar/