Telecom Reseller / Technology Reseller News

Ossamah Shabbir

2Ring and the word “Gadgets” have become a well-known and recognized combination over nearly the past two decades in the contact center industry. As a company, 2Ring has built a solid reputation around the continuing added-value enhancements their Gadgets bring to Cisco Finesse and other Cisco Contact Center Platforms. Now, with their newest release of Gadgets for Cisco Finesse, 2Ring has introduced popular features that customers have been requesting to boost and take their contact center’s performance to the next level. “Some of the noteworthy updates in this latest release include Customer Journey (Interaction History), integration with key features offered by Calabrio’s Quality Management and Workforce Management, Whisper Coaching, and much much more”, says Ossamah Shabbir, Pre-Sales Director at 2Ring. Tune into this podcast to learn all about this latest release, including what’s to be expected shortly down-the-line with 2Ring’s real-time reporting solution for contact centers, called Dashboards & Wallboards, and 2Ring’s expansion into the realm of cloud-based contact center offerings.

Visit 2ring.com

The days of forgetting your password and worrying about your data are all over. LastPass is a savior to over 25 million people. Randy Fahrbach, Director, North American Channel, LogMeIn explains LastPass to Don Witt of The Channel Daily News, a TR publication. The product addresses 80% of the business data breaches accounting for $3.9 million dollars per breach.

With work-from-home a now well-established part of current and future business, attempts to breach security is up by 148%.  Businesses cannot ignore this issue and must take corrective action to avoid the “not if” but “when” the intrusion will occur.

Randy Fahrbach

Leading in security - As a password manager, their first priority is safeguarding your data. They’ve built LastPass so that they never have the key to your account.

Strong encryption algorithms - They’ve implemented AES-256 bit encryption with PBKDF2 SHA-256 and salted hashes to ensure complete security in the cloud. You’ll create a password manager account with an email address and a strong master password to locally-generate a unique encryption key.

Local-only encryption - Your data is encrypted and decrypted at the device level. Data stored in your vault is kept secret, even from LastPass. Your master password, and the keys used to encrypt and decrypt data, are never sent to LastPass’ servers, and are never accessible by LastPass.

Multifactor authentication adds extra security to your LastPass account by requiring a second login step before authorizing access to your vault.

For more information, go to: https://www.lastpass.com/channel-partners or call 480-253-5826

COVID-19 brings on a resurgence of tax and regulatory fears to those that are out of compliance. With states around the country suffering from COVID-19 deficits, they are looking for ways to increase their revenues.

Joel Urano, CEO of Modas Systems, explains to Don Witt of The Channel Daily News, a TR publication, how they got started and why they are growing so fast.  Many carriers are just unaware of their delinquent behavior.

Joel Urano

It may not be just for their home state where carriers a have problems.  New internet laws are constantly being passed making it impossible to keep abreast of not only all 50 states, but counties and cities across the country as well.  Carriers need support from an organization that is dedicated to maintain the highest standards for their company as it relates to taxes and new regulatory compliance issues.

Get ahead of the problem. Contact Modas Systems. There is no need to lose sleep over billing, regulatory concerns and taxes anymore.

Momentum, powered by Modas, takes on the burden and responsibility when dealing with tax compliance and regulatory requirements. Eliminate the need to register with federal, state or local taxing authorities all together.

Modas manages your telecom back office needs so you can focus on sales and revenue growth. They provide a branded billing platform for your organization while their team of professionals take care of the licensing, registrations, regulatory filings, tax calculations and remittance. This leaves the carrier/MSG organization to focus on what matters most, Sales.

For more information, go to: https://www.modassystems.com/

According to Chris Lee, the CEO of Cloud Age Solutions, carriers today need to look both at costs and revenue to maximize profit. While that may sound simple enough, maximizing value requires automation and a method of figuring out the best way to get the most revenue from every transaction. In this podcast, Lee outlines the "Golden Triangle" for a successful service - Cost, Quality, Reliability. “All traffic is NOT created equal,” Lee says, as he urges the carriers to take a closer look at traffic and billing. Part of the picture might be to blend multiple carrier decks that offer lower costs and better resiliency. Developing optimal cost routing guides (I/B and O/B) leveraging multiple carriers to drive cost reductions and increased carrier reliability, and automation are also part of the story. Lee conveys real world examples of success stories and describes how Cloud Age Solutions and SaaS Telecom Lifecycle Management application gpxcloud, can help make cost and revenue management a doable goal.

Visit www.cloudagesolutions.com

“It’s very much a single pain of glass,” says John Macario, SVP Channel Marketing of Ribbon. Earlier this month, Phonism announced that they have been selected by Ribbon Communications to co-develop, jointly market, and sell IP device management solutions to carriers and enterprise customers deploying Ribbon's EdgeView Service Control Center. Phonism's IP device management solutions are now available to Ribbon's enterprise and service provider users of EdgeView. EdgeView is Ribbon's globally deployed network management platform that enables service providers and enterprises to monitor, troubleshoot, and quickly rectify problems, significantly reducing the number of service issues and driving savings in overall installation costs and customer care. In this podcast Ribbon’s John Macario joins Steve Lazaridis, CEO & Co-founder of Phonism, to walk us through the new connection between the two companies.

“With EdgeView and Ribbon strategy around managing the edge, Phonism made really good sense to build an integration tool where extending the capability beyond the SBC to allow management all the way to the end point …” said Lazaridis. Lazaridis and Macario see the new relationship as much more than a step ahead. The addition of Phonism enhances EdgeView's capabilities to remotely configure, monitor, and update a wide range of IP endpoints in the cloud. “1 + 1 = 3,” says Macario, who sees big wins for everyone from the end user up through the channel.

Learn about Ribbon edge solutions for the enterprise, https://ribboncommunications.com/solutions/enterprise-solutions/cloud-and-edge/next-generation-intelligent-edge

Learn about Phonism and Ribbon integration, https://phonism.com/partners/ribbon-edgeview-integration

“We’re fully distributed around the world,” says Milorad Mitrovic, VP, Global Sales at Mitto. In this podcast, Mitrovic provides an overview of Mitto, the markets Mitto sells and how the company is offering advanced A2P messaging products that facilitate contactless customer service. Mitto offers wholesale products, services to the enterprise and security products to the telcos. Application to person messaging (A2P messaging) are provided by Mitto as a part of a larger set of critical services that help companies deliver timely, critical information to clients. “Every customer is unique,” says Mitrovic. According to Mitrovic, customers balance cost and quality. Customers often do this according to the economics that they face, whether they are offering a commodity with a low margin or a highly customized experience with a larger ticket. Mitto can customize, while retaining quality across the price and service level spectrum. Offering modern communication channels that allow customers to skip wait times and other common contact center annoyances, enterprises can gain big product ivy improvements for agents while offering better communications to their customers. We learn about some use cases, especially in healthcare where Mitto products are a part of a sweeping change many services are rendered.

Visit www.mitto.ch

According to Sam Price, Product Manager at TelNet Worldwide, Microsoft Teams users should understand the importance of direct routing and carefully consider partnering with a company that does direct routing well. In this podcast, we learn about some of the strengths of Teams and about those places where additional products and services can add to Teams functionality. Price outlines the importance of direct routing and discusses how direct routing isn’t just a commodity. “The last thing I want to do, when I am already frustrated, is sit in a call queue of robots for a half hour then wind up speaking to 4 different people because there is a language barrier”, says Price, “Direct routing cuts out the middleman and gives users the connection with their provider that they need. There are differences and choices being offered.” Price outlines some of the TelNet Worldwide advantages, and then describes how direct routing can improve enterprise operations or be a vital offering for a partner and agent to offer.

Visit www.telnetww.com

“More and more companies want to buy their technology as a subscription,” says Jackie Schmid, Director, Strategic Marketing, Connected Technology Group for GreatAmerica. “They don’t want to own it; they want to use it.” GreatAmerica is a financial services company that has been a pioneer in offering innovative financial services products that are aligned with the move to the cloud. In this podcast we learn about the latest news and offerings as GreatAmerica has two upcoming events that will be of interest to the readership. On October 7, GreatAmerica offers MSSP Accelerator, which will focus on cybersecurity for technology events. The event will have a broader focus and it will have content that will be of use to technology providers and end users. On October 21 and 22, there will be a sales and marketing event, SMARKETING, designed to help people get up to date with their approach to selling and marketing cloud-based products to a newly altered business landscape. Schmid outlines how their events confirm that GreatAmerica is redefining what it means to be a financial services company serving a redefined market.

Visit www.greatamerica.com

According to CoreDial’s CEO Alan Rihm, in a matter of months, “… video has gone from something nice to have to something I need to have.” In this podcast, Rihm outlines how CoreDial’s acquisition of eZuce represents CoreDial’s determination to offer a unique video experience that was “born in the cloud” and that completely integrates with CoreDial’s broader vision of Unified Communications. eZuce’s solution, Vibe addresses a complete range of customer needs, including on-demand, scheduled and recurring free and paid meetings, virtual rooms, large webinars, and communities. Integrated huddle and conference room solutions are available today utilizing a wide range of 3rd party hardware products, and pre-integrated hardware offerings are planned. Rihm notes that when some or all these things are available on other platforms, Vibe pulls them together in a way that also offers simplicity of use and offers users the ability to create a virtual presence for themselves that contributes to greater collaboration. Notably, CoreDial is not only viewing the acquisition of the technology as a major advance, but also the pick-up of their dealer network and the strong eZuce team who created company with video in is DNA.

Read the press release

Visit www.coredial.com

According to Flowroute Business Development Manager Evan Griffiths, APIs offer a path for both growth and savings. At a time when many companies are thinking about an environment occupied by so-called “cloud giants”, APIs offer resellers the ability to attack both sides of the balance sheet. Perhaps more importantly, Griffiths outlines a path to retaining a competitive qualitative edge by using APIs to empower “at-the-edge” communications, including contactless customer service. Griffiths discusses how APIs help create solutions that match the needs of the moment, but can also scale to match changing customer requirements, changing business conditions of both right sizing in some sectors, and growth in others. We learn how along the way, we can offer customer experiences that can help the enterprise brand itself distinctively and enable the channel and reseller community to offer unique products that are not so easily matched by mass marketed cloud communications.

Visit www.flowroute.com