Terminal Exchange

By Nussbaum Transportation

Hosted by Dayton Rumbold, Terminal Exchange explores key issues and compelling stories in the trucking industry. Gain fresh perspectives, enjoy a hearty laugh, and take away valuable lessons for the l... more

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FAQs about Terminal Exchange:

How many episodes does Terminal Exchange have?

The podcast currently has 156 episodes available.

Terminal Exchange episodes:

August 20, 2019Ep. 34 // A Real Fish Story
Dennis Gray hops into the hot seat this week on Terminal
Exchange. He’s been cruising our nation’s roads for a while now, but before he
was a navigator of the sea seeing the world. We could write a book on him – but
here’s just a brief glimpse of Captain Dennis.
600 lb Marlin to
80,000 lb Truck
Dennis divulges his fascinating history from the army to
computers in the ’80s to captaining sport fishing boats and more.
“I ran all sorts of different boats: party boats, cruise boats, dive boats, off-shore oil field crew boats, supply boats, and private boats. I had a lot of fun driving the private boats.”
He’s seen the world, seen a lot of ocean, and now he sees a
lot of growth and opportunity as a Nussbaum driver.
“We need to get to dancing again. And get our rhythm back. And I think once we get our rhythm back, our strong heart beat’s going to return.”
In this episode of Terminal Exchange, Dennis wows with where
he’s been, but also where he sees Nussbaum going as an employee-owned company. Listen
now for worldly stories and wisdom from Captain Dennis Gray.
Quotes
“My dad was 24 years military. And my brother
was in the military at that time, so I joined the army security agency and got
12 years in the military.”
“I got a long history – I’m an old man!”
“Now my phone will do more than the first
computers I ever worked on.”
“I ran all sorts of different boats: party
boats, cruise boats, dive boats, off-shore oil field crew boats, supply boats,
and private boats. I had a lot of fun driving the private boats.”
“We won first place with a 654-pound blue
marlin. $575,000 for three days of fishing.”
“We’re talking five staterooms, five
bathrooms…”
“It’s like a hotel on water?”
“Yeah, but it rocks and rolls!”
“I can’t tell you how many people I see driving
down the road with that phone in their hand in front of their face trying to
drive a car 70 MPH next to a big rig.”
“He was 25 miles off-shore in a 14-foot boat
with six people on it and had no idea where he was. He was just out driving
around on his boat and was out of fuel.”
“God’s sent me this message and showed me that
[Nussbaum] truck coming down the highway on my way home. Maybe this is the
direction I need to go…”
“We need to get to dancing again. And get our
rhythm back. And I think once we get our rhythm back, our strong heart beat’s
going to return.”
Pictures
...more
40min
August 13, 2019Ep. 33 // WIGing Out
It’s the final countdown…
We’re preparing to wrap up this round of 4DX at the end of
August. Will we meet our goal of reducing driver turnover to 25%? Only time
will tell.
Phillip sits down with Caleb from the Recruiting Team and
Nathan Anderson from the Load Planners and Account Managers team in this
episode of Terminal Exchange.
Recruiting Team
Increase online reviews. Increase drivers in Certified RED.
Caleb and the Recruiting Team have completed their first WIG
of increasing online reviews for Nussbaum, and now they’re working on expanding
the number of drivers in Certified RED. He explains what Certified RED is and
how it doesn’t just benefit the driver; it benefits the company. What drives
you to become Certified RED?
“Well, we’re employee-owned. So being employee-owned means if it’s good for the company, it’s also good for you as the driver. It’s tying the two together.”
Load Planners and
Account Managers Team
Decrease home time misses.
Nathan Anderson and the Load Planners/Account Managers team
are facing a frustrating feat head-on. How can they get drivers home
successfully and on-time? Check out how they ensure a load is good-to-go for a
driver and what counts as a home time miss. They’re holding themselves to a
high standard and are hard at it.
“Where is this load going to end this guy? You’re calculating his drive
time now, the hours left on his 70, how many you expect him to have once he’s
delivered that load, and the probability of having a load in that area that’s
going to get him back home.”
Quotes
Caleb
“We’ve seen a very surprising effect from those.
Since we’ve done it, we have people calling in saying, ‘Wow, you guys have the
best reviews online that we’ve seen!’”
“It will 1. Benefit you. It will 2. Benefit the
company. And anybody with the mentality of, ‘Oh, it’s all for the company…’
Well, we’re employee-owned. So being employee-owned means if it’s good for the
company, it’s also good for you as the driver. It’s tying the two together.”
“A lot of companies have the mentality that a recruiter
is there to get you in the door and after that, you don’t talk to recruiters
anymore. We enjoy drivers that come up and talk to us again after we hire you;
it’s nice to still have a relationship with you.”
Nate
“All those things add time and work for not only
the driver but the load planner, the CSR, and the driver manager.”
“Where is this load going to end this guy?
You’re calculating his drive time now, his hours left on his 70, how many you
expect him to have once he’s delivered that load, and probably the probability
of having a load in that area that’s going to get him back home.”
“We’ve seen some real good improvements over
time. The percentage of loads with bad or inaccurate information has definitely
dropped.”
Links
Ep. 18: The Wildly Important Gap
Ep. 27: So Many WIGS
...more
34min
August 06, 2019Ep. 32 // Who Is Jesus – Part 3
Nussbaum’s Chaplain, Jim Revelle, is back with the final
installment of a three-part series. Listen at your own discretion, because
we’re talking about Jesus.
“Listener Beware”
Warning
Jim released his final installment of a three-part series
this month. As a corporate chaplain, Jim works on a permission-based standing.
Here’s your “buyer beware warning.” This is a talk about Jesus Christ, and if
you don’t want to listen, don’t listen.
“I just want to give a listener warning. If you are a person who is not interested in faith or offended by faith, we’re going to talk about this person, Jesus Christ.”
Who is Jesus?
That’s the question Jim tackles in his messages. He is God,
but he came to Earth as a servant. The tone of his presence, the posture he
presented the world with was not that of an oppressive king, but that of a meek
and gentle servant.
“Can you imagine, God came to serve us? That’s the battery in the flashlight that makes it shine. That’s the gas in the tank that makes it run. That is the power that gives us the ability to serve.”
Continue the
Conversation
Whether believer, agnostic, or atheist – Jim welcomes your conversation and questions. Don’t be afraid to give him feedback and continue the conversation with him after the episode. He wants to hear from you!
phone: (877) 322-2427 ext. 5017
email: [email protected]
Quotes
“He didn’t cease to be God. But, he gave up his
rights as God.”
“Whenever we come into a room or leave a room…
there’s a tone or something that we leave as a residue of our personality and
how we approach things. Some people are amenable… Other people are very
in-your-face. But, how did Jesus Christ come to this planet?”
“Can you imagine, God came to serve us? That’s
the battery in the flashlight that makes it shine. That’s the gas in the tank
that makes it run. That is the power that gives us the ability to serve.”
“He got a handkerchief that one of the girls had,
and he’s tenderly wiping the tears off of her eyes as she’s sharing her vows
with him. Here you have this guy with all this brute strength, and what do we
admire about him? He’s got strength, but he’s being gentle. And this is the
message of Jesus Christ.”
“Tip your server. Return your shopping cart.
Pick up a piece of trash. Hold the door for the person behind you. Let someone
in your lane. Small acts have a ripple effect. That’s how we change the world.”
– Wayne McPherson
“The ripple effect started with the tone of
Jesus Christ. It ripples into our heart. It ripples out. We change the world
one act at a time because we respond to him.”
Links
Who is Jesus Part 1
Who is Jesus Part 2
Undercover Boss
Philippians 2:4-8
Proverbs 16:32
...more
18min
July 30, 2019Ep. 31 // Bill and Mike’s Excellent Adventure
Whether you’re a trainee or veteran driver, this episode
will be the best 30 minutes of entertainment you’ve heard in a while. Trainer
Mike Cline took CFO Bill Wettstein out on the road as a trainee for a week. And
the stories are just as good as you’re imagining.
Fresh Off the Asphalt
We caught Bill and Mike for this interview straight from the
interstate. Bill’s fresh first impressions are cringeworthy, laughable, and
unfiltered. Relive the adventure, and share a chuckle or two, with Mike and Bill.
“I told Mike, ‘Alright, I’m going to do less than five mistakes here.’ And I don’t think I got away from the guard shack before I had two…”
From Desk Chair to
Driver’s Seat
Bill vividly compares and contrasts his daily life in the
office to his daily life in the truck cab. And what are his weak points? Even
though Bill signs the paychecks at the end of the day, Mike’s not afraid to
bare the truth.
“Well I think I might have won because at the very beginning of the first day you said, ‘Mike, you’re the boss.’”
No preamble can do this raw, rushed episode justice – press
play for instant entertainment.
Quotes
“What surprised me was how misunderstood the
truck driver is out there. Just dealing with the public.”
“Backing – I can do it. I need to get out and
look and to pull forward a lot more than anyone else that drives for us does.”
“Now, did you hit anything?”
“Not that I’m aware of.”
“Good enough!”
“His lane departure system warning in his truck
works quite well… one night, I told my wife, ‘If he tells me one more time to
stay in my lane, I’m going to scream!’”
“I could feel my whole body stiffen up, and I
thought, ‘Ok, I’m done with that lane
departure warning!’”
“I never got to honk at anyone. It’s a pity!”
“We took four weeks of training and crammed it
into one.” – Mike
“Yeah, we staged that one but the other 999 were
not staged.”
“I told Mike, ‘Alright, I’m going to do less
than five mistakes here.’ And I don’t think I got away from the guard shack
before I had two…”
“The one way I figured out how to make Mike be
quiet and not coach me is… to… go… slowww…”
“Well I think I might have won because at the
very beginning of the first day you said, ‘Mike, you’re the boss.’”
“I really hope people recognize that. That
management does care. It’s not us vs.
them.”
“Mike was in the truck stop, and he told me just
to park the truck. I mean seriously, how hard can that be? And I got myself in
a jam over there in Lebanon at the Flying J. I got out of it, but my three
minutes without him with me proved to myself I’m not ready to roll.”
Pics/Video
...more
33min
July 16, 2019Ep. 30// CFO, Bill Wettstein
Sit down with Bill Wettstein in this episode of Terminal
Exchange – family man, minister, farm boy, driver trainee, and Nussbaum CFO.
Get to Know Bill
From college to CPA to CFO, Bill’s had his foot on each rung
of the ladder. Have a hearty laugh and a few heart-checks with him as he
relives memories and life lessons from 21 years at Nussbaum.
“I found that in my life, that’s how God has often worked. That I have to be content where I’m at before doors open.”
Family, Farming, and
Faith
You may think you’re busy with babies, but the word takes on
a new definition in a house full of teenagers. Bill raises kids, organic crops,
and an “Old Macdonald” type farm. And on top of it all – he’s a minister at his
church, giving a couple of sermons each month.
“So, you’re asking me how I serve Nussbaum, how I serve my wife, how I serve my kids, and how I serve my church? Yeah – I don’t know. That is probably one of my biggest questions – is how I do any of those well!”
Nussbaum CFO and
Driver Trainee
He wears both hats right now. Bill’s out on the road with
trainer Mike Cline this week – we’ll hear about their travels upon their
return. Tune in!
“I can tell you how much it’ll cost us to do the trip we do, but I don’t know how to do the trip. So, that’s what I want to learn.”
Quotes
“Well, it’s good to be here. The topic makes me
a little nervous.”
“You go to college, and you think you know all this,
and I got out, and I didn’t know nothing.”
“I found that in my life, that’s how God has often
worked. That I have to be content where I’m at before doors open.”
“We have one that we basically call the
pot-stirrer. Because he can stir the pot really well.”
“’Dad, my wheels aren’t driving.”
‘Oh boy, where are you at? Are you off the road?
Pulled over?’
‘No, I’m still going. But my wheels aren’t
driving.’”
“I can tell you how much it’ll cost us to do the
trip we do, but I don’t know how to do the trip. So, that’s what I want to
learn.”
“I’m what you call a lay minister there. There’s
six of us, and we take turns, so I probably have a couple of sermons a month on
average.”
“So, you’re asking me how I serve Nussbaum, how
I serve my wife, how I serve my kids, and how I serve my church? Yeah – I don’t
know. That is probably one of my biggest questions – is how I do any of those
well!”
“Sometimes, my conversations aren’t always
encouraging, but at least I hope they feel like I’ve told them the truth and
that I cared.”
“A lot of these things we’re doing may affect
you in your career, but I would say even more so in your personal life.”
Links
Article: CFO with a CDL
Eureka AC Church
Luke 10:27
...more
44min
July 09, 2019Ep. 29 Who Is Jesus – Part 2
Nussbaum’s Chaplain, Jim Revelle, is back with the second
installment of a three-part series. Listen at your own discretion, because
we’re talking about Jesus.
“Listener Beware”
Warning
Jim released his second installment of a three-part series
this month. As a corporate chaplain, Jim works on a permission-based standing.
Here’s your “buyer beware warning.” This is a talk about Jesus Christ, and if
you don’t want to listen, don’t listen.
“I just want to give a listener warning. If you are a person who is not interested in faith or offended by faith, we’re going to talk about this person, Jesus Christ.”
Who is Jesus?
That’s the question Jim tackles in his messages. He is God
but is human also. And because he’s human, he knows what you face, and he’s
been through everything you’ve been through. He’s experienced death, abuse,
temptation, and unanswered prayer.
“Have you ever had a prayer not answered? I don’t know what that’s like, but Jesus does.”
Continue the
Conversation
Whether believer, agnostic, or atheist – Jim welcomes your conversation and questions. Don’t be afraid to give him feedback and continue the conversation with him after the episode. He wants to hear from you!
phone: (877) 322-2427 ext. 5017
email: [email protected]
Quotes
“Life happens to us, and it’s really good to have
someone come alongside and connect with us.”
“I just want to give a listener warning. If you
are a person who is not interested in faith or offended by faith, we’re going
to talk about this person, Jesus Christ.”
“Is this the kind of person that you would ask
to be your assistant in your life? Or would you say, ‘Hey I’d kind of like you
to be in charge of stuff!’”
“How do you get God into the human form? The one
who created all!”
“If Jesus were born today – would he come and be
born at a Love’s truck stop?”
“He’s coming to the normal thoroughfares of our
life because he’s interested in every detail.”
“Have you ever had a prayer not answered? I
don’t know what that’s like, but Jesus does.”
Links
Who is Jesus Part 1
Philippians 2:6
Hebrews 2:16-18
...more
22min
July 02, 2019 Ep. 28 // Summer Song
Sit back and relax because it’s story time. Terminal
Exchange is celebrating Independence Day in a slightly different style than our
typical episode. Enjoy this homespun narrative of patriotism.
In this week’s episode of Terminal Exchange, we share the unlikely
story of one of the most popular songs in America. Phillip recounts the true
tale with a surprise kicker of an ending.
Follow the story of Sam, a music fanatic, and Kate, a brilliant professor, and how their paths crossed (and didn’t cross) to create one of the most popular songs in the country.
We can’t give the surprise ending away – so press play on
this episode of Terminal Exchange!
Links
Mike Rowe’s Podcast – The Way I Heard It
Stories Behind the Hymns that Inspire America
...more
15min
June 25, 2019Ep. 27 // So Many WIGs
Reduce Driver Turnover to 25%.
It’s a bit wild, extremely important, and our main goal at
Nussbaum. And that makes it our Wildly Important Goal (WIG). Each departmental
team at Nussbaum has its own tasks to complete to make it happen.
Listen in as Jeni Wettstein and Michaela Mogged explain the accounting team’s actions and Brian Cannon gets serious (except for a few a lot of jokes) about the Load Planners goals.
Accounting WIG
We say farewell to Jeni as she leaves Nussbaum and prepares for
married life. She’s passing the baton off to Michaela to lead the Accounting
team. They talk money – the frustrations of incorrect driver settlements and
how they’re working proactively to ensure correct settlements. Did you know you
can review your settlement for errors before your pay hits the bank?
Load Planner WIG
Of course, there are jokes – it’s a conversation with Brian!
But, he gets serious and tackles tough questions about what happens in
operations. Like why you may wait too long for your next load and how they’re
working on mitigating home time misses. Sit behind the keyboard of a load
planner and see how they produce the routes to get you the miles.
Quotes
“Hey Brian, what’s your WIG?”
“Well, I’ve got a few of them. I’ve got a little
blonde bob I wear sometimes. And on the weekends, I want to let my hair down,
I’ve got a longer wig with some curls at the top…”
“Did you know that on I-39 a wig truck tipped over? They
don’t even know what happened! But authorities are still combing the area.”
“If I can get a guy home for 45 hours or 50 hours and still
make the next load, that’s what we want to do.”
“I always tell the drivers, ‘You’re the one that keeps the
lights on in here. You pay the bills and put food on our table.”
“You have to have patience because it’s a waiting game for
us and we can’t always plan ahead. A lot of times, planning ahead will cause a
lot of extra work [with variables happening in the mean time].”
Links
Episode 18 – The Wildly Important Gap: Les Kaschner
...more
36min
June 18, 2019Ep. 26 // Who Is Jesus? – Part 1
Nussbaum’s Chaplain, Jim Revelle, is back with the first
installment of a three-part series. Listen at your own discretion, because
we’re talking about Jesus.
“Listener Beware”
Warning
Jim will release one installment of his three-part series
each month through June, July, and August. As a corporate chaplain, Jim works
on a permission-based standing. Here’s your “buyer beware warning.” This is a
talk about Jesus Christ, and if you don’t want to listen, don’t listen.
“We’re permission-based, meaning the talk I’m going to have with you right now is a buyer beware warning that it’s going to be a talk about my best friend. And my best friend is Jesus Christ.”
Who is Jesus?
That’s the question Jim tackles in his messages. And it
comes down to two things: Jesus is either a lunatic, or he is God. What will
you decide?
“Either he’s a crack-pot, or he actually is the one that he said that he is.”
Continue the
Conversation
Whether believer, agnostic, or atheist – Jim welcomes your
conversation and questions. Don’t be afraid to give him feedback and continue
the conversation with him after the episode. He wants to hear from you!
phone: (877) 322-2427 ext. 5017
email: [email protected]
Doug Moore’s DM Team
Spotlight
Let’s squash your doubt as a driver – Douglas’ 4DX Team
wants to reduce incoming calls from drivers, but it’s not because they don’t
want you to call.
Several of Nussbaum’s Driver Managers have spent time behind the wheel, and they’re working hard to improve the experience for current drivers by wiping out long hold times, giving complete answers to questions through early phone calls, and sending total mail text messages.
Quotes
“We’re confidential, we’re permission-based,
meaning the talk I’m going to have with you right now is a buyer beware warning
that it’s going to be a talk about my best friend. And my best friend is Jesus
Christ.”
“He never ceased to be God, but he set aside his
rights as God, and he became human… it was an incredibly humbling process.”
“People say, ‘Oh, I love Jesus’ teaching.’ Well,
have you looked at it? Because C.S. Lewis concluded that for someone [as a
human] to make a statement like the kinds of things Jesus said… he’d either
have to be a lunatic, imagining things… or he’d have to be a liar… or he’d have
to be the Lord.”
“Either he’s a crack-pot, or he actually is the
one that he said that he is.”
“If you’re a person who struggles with faith, or
you have skepticism or doubt, I still would be very interested in hearing
perspectives because we’re always learning from each other.”
“There are three kinds of reactions to Jesus:
they hated him and tried to kill him, or they’re afraid of him, and they run
from him, or they were absolutely smitten by him, and they gave their entire
life to him. But no person ever had a moderate reaction to Jesus.”
“But the only relationship that’s going to
satisfy you is the one of this God.”
Links
Phillippians 2:6 The Message Translation
Romans 8:31-39 The Message Translation
John 4 The Message Translation
C.S. Lewis’ Full Quote
Contact Jim
phone: (877) 322-2427 ext. 5017
email: [email protected]
...more
41min
June 13, 2019Dad Jokes Are The Best!
Press play on this quick, bonus exchange. Nussbaum crack-ups
Chris Vincent, Brian Cannon, and Mark Stalter will have you rolling. Happy
Father’s Day!
Dad Jokes
This episode is sure to make you smile, and no introduction
can truly do it justice.
Full of so-awful-they’re-funny jokes, jokesters laughing at
their own jokes, and sounds effects
(“Ay-yooo!” “Bingo!” “Ba-dum-tssss”), it’s a can’t-miss episode.
Like Phillip mentions in the beginning, if these guys don’t
have you laughing, we can’t be friends.
Quotes
“Your eyes are sure to roll at some of the jokes your ears
are about to be blessed with.”
“We’ve got a room full of one-uppers right now. This is not
going to end well.”
“What makes a Dad Joke?”
“It’s gotta be cheesy. Corny. A groaner, if you will.”
“If you can finish the joke in front of the other dad, you
win his cargo shorts.”
“That’s why I can’t remember my daughter’s name half of the
time because all of those dad jokes are in the brain.”
Bonus Video
Here’s a collection of Dad Jokes presented by some familiar faces from the Nussbaum office.
...more
27min

FAQs about Terminal Exchange:

How many episodes does Terminal Exchange have?

The podcast currently has 156 episodes available.