Terminal Exchange

Terminal Exchange

By Nussbaum TransportationBusiness
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Terminal Exchange episodes

  • Ep. 35 // 3rd Quarter Survey Results

    We welcome CEO Brent Nussbaum back to Terminal Exchange this

    week as we discuss our 3rd quarter driver survey results.

    Want answers now? This episode is for you. Brent addresses

    the overly busy operations departments, new hires, and concerns about
    Nussbaum’s growth. Take heart that the comment you submitted in the survey has
    been read, will be addressed, and is being worked on now.

    Plus – hear about some new rollouts heading to your truck

    soon!

    Quotes
    • “We did have one of the biggest years in our
    history for growth, and it was almost 20%.”
  • “Ultimately, we know that they are not exactly a
    • driver-friendly tool on our trailers, and we’ve been looking around for quite
    some time at a replacement that would be much easier to work with.”
  • “I don’t want to say it’s indestructible. I’ve
    • watched a truck drive over it … it’s somewhat indestructible, let’s put it that
    way.”
  • “But otherwise, assuming all goes well there…
    • and the numbers…”
    • “You’re really trying to back me into a corner,
    aren’t you, Phillip?”
    • “I am trying to back you into a corner!”
  • “We don’t want to be just another trucking
    • company out there. We want to be the one that you’re proud to work for.”
    Links
    • Rocketail
    • Michelin
    Energy Guard
  • Transtex
    • 24 min
  • Ep. 34 // A Real Fish Story

    Dennis Gray hops into the hot seat this week on Terminal

    Exchange. He’s been cruising our nation’s roads for a while now, but before he
    was a navigator of the sea seeing the world. We could write a book on him – but
    here’s just a brief glimpse of Captain Dennis.

    600 lb Marlin to
    80,000 lb Truck

    Dennis divulges his fascinating history from the army to

    computers in the ’80s to captaining sport fishing boats and more.

    “I ran all sorts of different boats: party boats, cruise boats, dive boats, off-shore oil field crew boats, supply boats, and private boats. I had a lot of fun driving the private boats.”

    He’s seen the world, seen a lot of ocean, and now he sees a

    lot of growth and opportunity as a Nussbaum driver.

    “We need to get to dancing again. And get our rhythm back. And I think once we get our rhythm back, our strong heart beat’s going to return.”

    In this episode of Terminal Exchange, Dennis wows with where

    he’s been, but also where he sees Nussbaum going as an employee-owned company. Listen
    now for worldly stories and wisdom from Captain Dennis Gray.

    Quotes
    • “My dad was 24 years military. And my brother
    was in the military at that time, so I joined the army security agency and got
    12 years in the military.”
  • “I got a long history – I’m an old man!”
  • “Now my phone will do more than the first
    • computers I ever worked on.”
  • “I ran all sorts of different boats: party
    • boats, cruise boats, dive boats, off-shore oil field crew boats, supply boats,
    and private boats. I had a lot of fun driving the private boats.”
  • “We won first place with a 654-pound blue
    • marlin. $575,000 for three days of fishing.”
  • “We’re talking five staterooms, five
    • bathrooms…”
    • “It’s like a hotel on water?”
    • “Yeah, but it rocks and rolls!”
  • “I can’t tell you how many people I see driving
    • down the road with that phone in their hand in front of their face trying to
    drive a car 70 MPH next to a big rig.”
  • “He was 25 miles off-shore in a 14-foot boat
    • with six people on it and had no idea where he was. He was just out driving
    around on his boat and was out of fuel.”
  • “God’s sent me this message and showed me that
    • [Nussbaum] truck coming down the highway on my way home. Maybe this is the
    direction I need to go…”
  • “We need to get to dancing again. And get our
    • rhythm back. And I think once we get our rhythm back, our strong heart beat’s
    going to return.”
    Pictures
    40 min
  • Ep. 33 // WIGing Out

    It’s the final countdown…

    We’re preparing to wrap up this round of 4DX at the end of

    August. Will we meet our goal of reducing driver turnover to 25%? Only time
    will tell.

    Phillip sits down with Caleb from the Recruiting Team and

    Nathan Anderson from the Load Planners and Account Managers team in this
    episode of Terminal Exchange.

    Recruiting Team

    Increase online reviews. Increase drivers in Certified RED.

    Caleb and the Recruiting Team have completed their first WIG

    of increasing online reviews for Nussbaum, and now they’re working on expanding
    the number of drivers in Certified RED. He explains what Certified RED is and
    how it doesn’t just benefit the driver; it benefits the company. What drives
    you to become Certified RED?

    “Well, we’re employee-owned. So being employee-owned means if it’s good for the company, it’s also good for you as the driver. It’s tying the two together.”

    Load Planners and
    Account Managers Team

    Decrease home time misses.

    Nathan Anderson and the Load Planners/Account Managers team

    are facing a frustrating feat head-on. How can they get drivers home
    successfully and on-time? Check out how they ensure a load is good-to-go for a
    driver and what counts as a home time miss. They’re holding themselves to a
    high standard and are hard at it.

    “Where is this load going to end this guy? You’re calculating his drive

    time now, the hours left on his 70, how many you expect him to have once he’s
    delivered that load, and the probability of having a load in that area that’s
    going to get him back home.”

    Quotes
    • Caleb
      • “We’ve seen a very surprising effect from those.
    Since we’ve done it, we have people calling in saying, ‘Wow, you guys have the
    best reviews online that we’ve seen!’”
    • “It will 1. Benefit you. It will 2. Benefit the
    company. And anybody with the mentality of, ‘Oh, it’s all for the company…’
    Well, we’re employee-owned. So being employee-owned means if it’s good for the
    company, it’s also good for you as the driver. It’s tying the two together.”
    • “A lot of companies have the mentality that a recruiter
    is there to get you in the door and after that, you don’t talk to recruiters
    anymore. We enjoy drivers that come up and talk to us again after we hire you;
    it’s nice to still have a relationship with you.”
  • Nate
    • “All those things add time and work for not only
    • the driver but the load planner, the CSR, and the driver manager.”
    • “Where is this load going to end this guy?
    You’re calculating his drive time now, his hours left on his 70, how many you
    expect him to have once he’s delivered that load, and probably the probability
    of having a load in that area that’s going to get him back home.”
    • “We’ve seen some real good improvements over
    time. The percentage of loads with bad or inaccurate information has definitely
    dropped.”
    Links

    Ep. 18: The Wildly Important Gap

    Ep. 27: So Many WIGS

    34 min
  • Ep. 32 // Who Is Jesus – Part 3

    Nussbaum’s Chaplain, Jim Revelle, is back with the final

    installment of a three-part series. Listen at your own discretion, because
    we’re talking about Jesus.

    “Listener Beware”
    Warning

    Jim released his final installment of a three-part series

    this month. As a corporate chaplain, Jim works on a permission-based standing.
    Here’s your “buyer beware warning.” This is a talk about Jesus Christ, and if
    you don’t want to listen, don’t listen.

    “I just want to give a listener warning. If you are a person who is not interested in faith or offended by faith, we’re going to talk about this person, Jesus Christ.”

    Who is Jesus?

    That’s the question Jim tackles in his messages. He is God,

    but he came to Earth as a servant. The tone of his presence, the posture he
    presented the world with was not that of an oppressive king, but that of a meek
    and gentle servant.

    “Can you imagine, God came to serve us? That’s the battery in the flashlight that makes it shine. That’s the gas in the tank that makes it run. That is the power that gives us the ability to serve.”

    Continue the
    Conversation

    Whether believer, agnostic, or atheist – Jim welcomes your conversation and questions. Don’t be afraid to give him feedback and continue the conversation with him after the episode. He wants to hear from you!

    Quotes
    • “He didn’t cease to be God. But, he gave up his
    rights as God.”
  • “Whenever we come into a room or leave a room…
    • there’s a tone or something that we leave as a residue of our personality and
    how we approach things. Some people are amenable… Other people are very
    in-your-face. But, how did Jesus Christ come to this planet?”
  • “Can you imagine, God came to serve us? That’s
    • the battery in the flashlight that makes it shine. That’s the gas in the tank
    that makes it run. That is the power that gives us the ability to serve.”
  • “He got a handkerchief that one of the girls had,
    • and he’s tenderly wiping the tears off of her eyes as she’s sharing her vows
    with him. Here you have this guy with all this brute strength, and what do we
    admire about him? He’s got strength, but he’s being gentle. And this is the
    message of Jesus Christ.”
  • “Tip your server. Return your shopping cart.
    • Pick up a piece of trash. Hold the door for the person behind you. Let someone
    in your lane. Small acts have a ripple effect. That’s how we change the world.”
    – Wayne McPherson
  • “The ripple effect started with the tone of
    • Jesus Christ. It ripples into our heart. It ripples out. We change the world
    one act at a time because we respond to him.”
    Links
    • Who is Jesus Part 1
    • Who is Jesus Part 2
    • Undercover Boss
    • Philippians 2:4-8
    • Proverbs 16:32
    18 min
  • Ep. 31 // Bill and Mike’s Excellent Adventure

    Whether you’re a trainee or veteran driver, this episode

    will be the best 30 minutes of entertainment you’ve heard in a while. Trainer
    Mike Cline took CFO Bill Wettstein out on the road as a trainee for a week. And
    the stories are just as good as you’re imagining.

    Fresh Off the Asphalt

    We caught Bill and Mike for this interview straight from the

    interstate. Bill’s fresh first impressions are cringeworthy, laughable, and
    unfiltered. Relive the adventure, and share a chuckle or two, with Mike and Bill.

    “I told Mike, ‘Alright, I’m going to do less than five mistakes here.’ And I don’t think I got away from the guard shack before I had two…”

    From Desk Chair to
    Driver’s Seat

    Bill vividly compares and contrasts his daily life in the

    office to his daily life in the truck cab. And what are his weak points? Even
    though Bill signs the paychecks at the end of the day, Mike’s not afraid to
    bare the truth.

    “Well I think I might have won because at the very beginning of the first day you said, ‘Mike, you’re the boss.’”

    No preamble can do this raw, rushed episode justice – press

    play for instant entertainment.

    Quotes
    • “What surprised me was how misunderstood the
    truck driver is out there. Just dealing with the public.”
  • “Backing – I can do it. I need to get out and
    • look and to pull forward a lot more than anyone else that drives for us does.”
  • “Now, did you hit anything?”
    • “Not that I’m aware of.”
    • “Good enough!”
  • “His lane departure system warning in his truck
    • works quite well… one night, I told my wife, ‘If he tells me one more time to
    stay in my lane, I’m going to scream!’”
  • “I could feel my whole body stiffen up, and I
    • thought, ‘Ok, I’m done with that lane
    departure warning!’”
  • “I never got to honk at anyone. It’s a pity!”
  • “We took four weeks of training and crammed it
    • into one.” – Mike
  • “Yeah, we staged that one but the other 999 were
    • not staged.”
  • “I told Mike, ‘Alright, I’m going to do less
    • than five mistakes here.’ And I don’t think I got away from the guard shack
    before I had two…”
  • “The one way I figured out how to make Mike be
    • quiet and not coach me is… to… go… slowww…”
  • “Well I think I might have won because at the
    • very beginning of the first day you said, ‘Mike, you’re the boss.’”
  • “I really hope people recognize that. That
    • management does care. It’s not us vs.
    them.”
  • “Mike was in the truck stop, and he told me just
    • to park the truck. I mean seriously, how hard can that be? And I got myself in
    a jam over there in Lebanon at the Flying J. I got out of it, but my three
    minutes without him with me proved to myself I’m not ready to roll.”
    Pics/Video
    33 min
  • Ep. 30// CFO, Bill Wettstein

    Sit down with Bill Wettstein in this episode of Terminal

    Exchange – family man, minister, farm boy, driver trainee, and Nussbaum CFO.

    Get to Know Bill

    From college to CPA to CFO, Bill’s had his foot on each rung

    of the ladder. Have a hearty laugh and a few heart-checks with him as he
    relives memories and life lessons from 21 years at Nussbaum.

    “I found that in my life, that’s how God has often worked. That I have to be content where I’m at before doors open.”

    Family, Farming, and
    Faith

    You may think you’re busy with babies, but the word takes on

    a new definition in a house full of teenagers. Bill raises kids, organic crops,
    and an “Old Macdonald” type farm. And on top of it all – he’s a minister at his
    church, giving a couple of sermons each month.

    “So, you’re asking me how I serve Nussbaum, how I serve my wife, how I serve my kids, and how I serve my church? Yeah – I don’t know. That is probably one of my biggest questions – is how I do any of those well!”

    Nussbaum CFO and
    Driver Trainee

    He wears both hats right now. Bill’s out on the road with

    trainer Mike Cline this week – we’ll hear about their travels upon their
    return. Tune in!

    “I can tell you how much it’ll cost us to do the trip we do, but I don’t know how to do the trip. So, that’s what I want to learn.”

    Quotes
    • “Well, it’s good to be here. The topic makes me
    a little nervous.”
  • “You go to college, and you think you know all this,
    • and I got out, and I didn’t know nothing.”
  • “I found that in my life, that’s how God has often
    • worked. That I have to be content where I’m at before doors open.”
  • “We have one that we basically call the
    • pot-stirrer. Because he can stir the pot really well.”
  • “’Dad, my wheels aren’t driving.”
    • ‘Oh boy, where are you at? Are you off the road?
    • Pulled over?’
    • ‘No, I’m still going. But my wheels aren’t
    driving.’”
  • “I can tell you how much it’ll cost us to do the
    • trip we do, but I don’t know how to do the trip. So, that’s what I want to
    learn.”
  • “I’m what you call a lay minister there. There’s
    • six of us, and we take turns, so I probably have a couple of sermons a month on
    average.”
  • “So, you’re asking me how I serve Nussbaum, how
    • I serve my wife, how I serve my kids, and how I serve my church? Yeah – I don’t
    know. That is probably one of my biggest questions – is how I do any of those
    well!”
  • “Sometimes, my conversations aren’t always
    • encouraging, but at least I hope they feel like I’ve told them the truth and
    that I cared.”
  • “A lot of these things we’re doing may affect
    • you in your career, but I would say even more so in your personal life.”
    Links
    • Article: CFO with a CDL
    • Eureka AC Church
    • Luke 10:27
    44 min
  • Ep. 29 Who Is Jesus – Part 2

    Nussbaum’s Chaplain, Jim Revelle, is back with the second

    installment of a three-part series. Listen at your own discretion, because
    we’re talking about Jesus.

    “Listener Beware”

    Warning

    Jim released his second installment of a three-part series

    this month. As a corporate chaplain, Jim works on a permission-based standing.
    Here’s your “buyer beware warning.” This is a talk about Jesus Christ, and if
    you don’t want to listen, don’t listen.

    “I just want to give a listener warning. If you are a person who is not interested in faith or offended by faith, we’re going to talk about this person, Jesus Christ.”

    Who is Jesus?

    That’s the question Jim tackles in his messages. He is God

    but is human also. And because he’s human, he knows what you face, and he’s
    been through everything you’ve been through. He’s experienced death, abuse,
    temptation, and unanswered prayer.

    “Have you ever had a prayer not answered? I don’t know what that’s like, but Jesus does.”

    Continue the
    Conversation

    Whether believer, agnostic, or atheist – Jim welcomes your conversation and questions. Don’t be afraid to give him feedback and continue the conversation with him after the episode. He wants to hear from you!

    Quotes
    • “Life happens to us, and it’s really good to have
    someone come alongside and connect with us.”
  • “I just want to give a listener warning. If you
    • are a person who is not interested in faith or offended by faith, we’re going
    to talk about this person, Jesus Christ.”
  • “Is this the kind of person that you would ask
    • to be your assistant in your life? Or would you say, ‘Hey I’d kind of like you
    to be in charge of stuff!’”
  • “How do you get God into the human form? The one
    • who created all!”
  • “If Jesus were born today – would he come and be
    • born at a Love’s truck stop?”
  • “He’s coming to the normal thoroughfares of our
    • life because he’s interested in every detail.”
  • “Have you ever had a prayer not answered? I
    • don’t know what that’s like, but Jesus does.”
    Links
    • Who is Jesus Part 1
    • Philippians 2:6
    • Hebrews 2:16-18
    22 min
  • Ep. 28 // Summer Song

    Sit back and relax because it’s story time. Terminal

    Exchange is celebrating Independence Day in a slightly different style than our
    typical episode. Enjoy this homespun narrative of patriotism.

    In this week’s episode of Terminal Exchange, we share the unlikely

    story of one of the most popular songs in America. Phillip recounts the true
    tale with a surprise kicker of an ending.

    Follow the story of Sam, a music fanatic, and Kate, a brilliant professor, and how their paths crossed (and didn’t cross) to create one of the most popular songs in the country.

    We can’t give the surprise ending away – so press play on

    this episode of Terminal Exchange!

    Links

    Mike Rowe’s Podcast – The Way I Heard It

    Stories Behind the Hymns that Inspire America

    15 min
  • Ep. 27 // So Many WIGs

    Reduce Driver Turnover to 25%.

    It’s a bit wild, extremely important, and our main goal at

    Nussbaum. And that makes it our Wildly Important Goal (WIG). Each departmental
    team at Nussbaum has its own tasks to complete to make it happen.

    Listen in as Jeni Wettstein and Michaela Mogged explain the accounting team’s actions and Brian Cannon gets serious (except for a few a lot of jokes) about the Load Planners goals.

    Accounting WIG

    We say farewell to Jeni as she leaves Nussbaum and prepares for

    married life. She’s passing the baton off to Michaela to lead the Accounting
    team. They talk money – the frustrations of incorrect driver settlements and
    how they’re working proactively to ensure correct settlements. Did you know you
    can review your settlement for errors before your pay hits the bank?

    Load Planner WIG

    Of course, there are jokes – it’s a conversation with Brian!

    But, he gets serious and tackles tough questions about what happens in
    operations. Like why you may wait too long for your next load and how they’re
    working on mitigating home time misses. Sit behind the keyboard of a load
    planner and see how they produce the routes to get you the miles.

    Quotes

    “Hey Brian, what’s your WIG?”

    • “Well, I’ve got a few of them. I’ve got a little
    blonde bob I wear sometimes. And on the weekends, I want to let my hair down,
    I’ve got a longer wig with some curls at the top…”

    “Did you know that on I-39 a wig truck tipped over? They

    don’t even know what happened! But authorities are still combing the area.”

    “If I can get a guy home for 45 hours or 50 hours and still

    make the next load, that’s what we want to do.”

    “I always tell the drivers, ‘You’re the one that keeps the

    lights on in here. You pay the bills and put food on our table.”

    “You have to have patience because it’s a waiting game for

    us and we can’t always plan ahead. A lot of times, planning ahead will cause a
    lot of extra work [with variables happening in the mean time].”

    Links
    • Episode 18 – The Wildly Important Gap: Les Kaschner
    36 min
  • Ep. 26 // Who Is Jesus? – Part 1

    Nussbaum’s Chaplain, Jim Revelle, is back with the first

    installment of a three-part series. Listen at your own discretion, because
    we’re talking about Jesus.

    “Listener Beware”
    Warning

    Jim will release one installment of his three-part series

    each month through June, July, and August. As a corporate chaplain, Jim works
    on a permission-based standing. Here’s your “buyer beware warning.” This is a
    talk about Jesus Christ, and if you don’t want to listen, don’t listen.

    “We’re permission-based, meaning the talk I’m going to have with you right now is a buyer beware warning that it’s going to be a talk about my best friend. And my best friend is Jesus Christ.”

    Who is Jesus?

    That’s the question Jim tackles in his messages. And it

    comes down to two things: Jesus is either a lunatic, or he is God. What will
    you decide?

    “Either he’s a crack-pot, or he actually is the one that he said that he is.”

    Continue the
    Conversation

    Whether believer, agnostic, or atheist – Jim welcomes your

    conversation and questions. Don’t be afraid to give him feedback and continue
    the conversation with him after the episode. He wants to hear from you!

    Doug Moore’s DM Team
    Spotlight

    Let’s squash your doubt as a driver – Douglas’ 4DX Team

    wants to reduce incoming calls from drivers, but it’s not because they don’t
    want you to call.

    Several of Nussbaum’s Driver Managers have spent time behind the wheel, and they’re working hard to improve the experience for current drivers by wiping out long hold times, giving complete answers to questions through early phone calls, and sending total mail text messages.

    Quotes
    • “We’re confidential, we’re permission-based,
    meaning the talk I’m going to have with you right now is a buyer beware warning
    that it’s going to be a talk about my best friend. And my best friend is Jesus
    Christ.”
  • “He never ceased to be God, but he set aside his
    • rights as God, and he became human… it was an incredibly humbling process.”
  • “People say, ‘Oh, I love Jesus’ teaching.’ Well,
    • have you looked at it? Because C.S. Lewis concluded that for someone [as a
    human] to make a statement like the kinds of things Jesus said… he’d either
    have to be a lunatic, imagining things… or he’d have to be a liar… or he’d have
    to be the Lord.”
  • “Either he’s a crack-pot, or he actually is the
    • one that he said that he is.”
  • “If you’re a person who struggles with faith, or
    • you have skepticism or doubt, I still would be very interested in hearing
    perspectives because we’re always learning from each other.”
  • “There are three kinds of reactions to Jesus:
    • they hated him and tried to kill him, or they’re afraid of him, and they run
    from him, or they were absolutely smitten by him, and they gave their entire
    life to him. But no person ever had a moderate reaction to Jesus.”
  • “But the only relationship that’s going to
    • satisfy you is the one of this God.”
    Links
    • Phillippians 2:6 The Message Translation
    • Romans 8:31-39 The Message Translation
    • John 4 The Message Translation
    • C.S. Lewis’ Full Quote
    Contact Jim
    41 min

About Terminal Exchange

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Hosted by Dayton Rumbold, Terminal Exchange explores key issues and compelling stories in the trucking industry. Gain fresh perspectives, enjoy a hearty laugh, and take away valuable lessons for the…