That Entrepreneur Life

Join Andrew Lees and Clint McPherson as they sit down with Stacy Sherman and talk about creating the ultimate customer experience. Stacy Sherman is the former Manager of Customer Experience (CX) at Verizon and the current Director of CX at Schindler Elevator. She is also a Forbes writer, author, mentor, speaker, and founder of DoingCXRight®. She shares the importance of providing authentic experiences, both for your customers and employees. 

In this episode, you’ll learn:

• You need to walk in your customer's shoes in order to map out an excellent customer journey. 
• The internal culture within your business directly affects the external culture you provide to your customers. 
• Word of mouth is still one of the most powerful forms of advertising. 
• You don’t have to do retargeting and hardcore selling. Focus on real, authentic conversations!
• People pay for the experience, not just the product. 
• You have to manage the expectation of customers through open communication. Silence is not an option. 

About Stacy Sherman:

Stacy is known for fearlessly HUMANIZING business, differentiating brands beyond price, and leading with a heart. She doesn’t just talk about it. Stacy's taking actions and making an impact as Director of Customer Experience (CX) & leading Employee Engagement at a global corporation, Schindler Elevator. (Formerly CX leader at Verizon). She's building & leading a talented team, implementing profitable programs, and partnering with 60+ sales offices to deliver customer excellence. Through collaborative efforts, she’s achieving record-breaking Net Promoter Scores (NPS), +6% Y/Y growth, and $2 billion portfolio protection. In 2020, Stacy spearheaded a CX customer-centricity award for the company and achieved a Finalist ranking. 

When not at work, you'll find Stacy writing for Forbes, mentoring, blogging, speaking at events & working on her third book. Her proudest role & achievement = being Mom!

You can find Stacy Sherman on:

Website: DoingCXRight.com
Twitter: twitter.com/stacysherman
LinkedIn: linkedin.com/in/stacysherman

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YouTube: https://www.youtube.com/channel/UCFKPkF39Z6r2l9AT4k-tDtg

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Join Andrew Lees and Clint McPherson as they sit down with Claire Chandler and talk about being the right kind of leader for your business. She is a business growth & strategic leadership advisor and the president and founder of Talent Boost. She shares the importance of having clarity in your mission as a leader and entrepreneur.

In this episode, you’ll learn:

• Find your core purpose, then figure out how you can translate that into a product or service.
• A leader’s behavior can significantly impact a company’s culture. 
• Mission clarity is important when you’re working with people. Don’t confuse communication with a connection. 
• Anybody has the potential to lead. You don’t have to be charismatic; you just have to be authentic. 
• Employee empowerment is essential in the success of a company or business. 
• Just because you're an entrepreneur, doesn't mean you're on an island. You are not alone on your journey. 

About Claire Chandler:

Claire Chandler helps ambitious, mission-forward companies scale with fewer growing pains and bottlenecks. She founded Talent Boost because she was tired of finding employees curled up under their desks, crying, and disillusioned. She cures workplace misery by fixing the biggest impact on a company's culture: the behavior of its leaders.

Claire uses a proprietary blend of humor and insights to pull leaders out of their silos and extract the fundamental DNA that makes their business unique. She turns siloed bosses into magnetic leaders who attract the right talent--and repel the wrong people--to accomplish the company’s mission. She's married to a Marine Corps veteran and has a talking chinchilla with his own YouTube leadership series.

You can find Claire Chandler on:

Website: clairechandler.net 
Twitter: twitter.com/claire_talent
LinkedIn: linkedin.com/in/clairechandlersphr
Talent Boost: talentboost.net 

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YouTube: https://www.youtube.com/channel/UCFKPkF39Z6r2l9AT4k-tDtg

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Join Andrew Lees and Clint McPherson, as they sit down with Kendra Muecke and talk about why it’s important to control your brand. Kendra is a folk-rock Americana singer/songwriter performing musically under the name “Kendra & the Bunnies.” She is also a poet, actress, published author, and content creator with a significant online presence. She’s definitely established her voice as an artist and entrepreneur, and she’s going to share some cool tips on how she did it. Stay tuned!

In this episode, you’ll learn:

• If you want to be successful in the music business, you can’t be just an artist. You have to be your own manager and your own PR. 
• There is a lot of potential to scale as an artist-entrepreneur when you professionalize your website and social media sites.
• Why creating a niche is super important when you’re building your brand?
• How to break through the naysayer mindset?
• Don't be afraid to invest in yourself - time-wise and moneywise!
• And more!

About Kendra Muecke:

Kendra Muecke is a singer/songwriter, writer, actress, and published author. She performs under the stage name “Kendra & the Bunnies” as a psychedelic folk-rock Americana and a spoken word artist. Her style heavily utilizes the element of storytelling through song, painting a creative experience for the listener. She has released two albums, charted globally at #38 on the digital radio charts, published two books, writes for several online music magazines, is SAG-Aftra Eligible, and tours nationally. You can read about Kendra in publications such as JamBase, Relix, The Hollywood Digest, Indie Pulse Music, and more.

She is known to support and volunteer with Strings For Hope (Nashville), Artists For Trauma (Los Angeles), Camp Winnarainbow (Northern California), Rex Foundation (National), and Smoke-free Music Cities (National). She graduated from Pepperdine University with a BFA in Theatre Arts and attended the Musicians Institute in the Independent Artists Program. Her mission is founded on peaceful, collaborative experiences and shared understanding. It’s clear that Kendra has a way of entertaining the crowd; she knows what to say and when to say it, letting the music speak for itself.

You can find Kendra Muecke on...

Website: https://kendraelisabethmuecke.com/
Twitter: https://twitter.com/kenbunny
Instagram: https://www.instagram.com/kenbunny/
Youtube: https://www.youtube.com/user/thepoliticsofkendra/
Facebook: https://facebook.com/kendraandthebunnies
Bandcamp: https://kenbunny.bandcamp.com/
Stream Music: https://songwhip.com/kendra-and-the-bunnies

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YouTube: https://www.youtube.com/channel/UCFKPkF39Z6r2l9AT4k-tDtg

Join Andrew Lees and Clint McPherson, as they sit down with Ryan Stanley and talk about how to live in the present and why that can help you succeed in your entrepreneurial journey. Ryan considers himself an ADD entrepreneur who loves creating different concepts and businesses. He is also a Certified Professional Coach (CPC), the author of the book “Be Patient, Be Present, Be Joyful: A First Aid Kit for the Emotional Bumps, Scrapes, and Bruises of Life”, and the co-founder of an online sales training organization called Teach Me to Sell. He has empowered many people to become the best version of themselves so you don’t want to miss what he has to share. Stay tuned!

In this episode, you’ll learn:

• One of the benefits of being an entrepreneur is that you don't have to settle for somebody else's lack of leadership. 
• A lot of service-oriented solopreneurs find it hard to sell or are afraid to do it. 
• How can you build a brand of trust as an entrepreneur?
• Fear of failure is what often keeps people from succeeding. 
• As an entrepreneur, it’s important to take a moment to celebrate who you are and what you've done so far in your journey.
• A lot of people are being held back because of the expectations of others.
• Living on purpose doesn't happen by accident. It is something you need to do every single day, intentionally.
• And a lot more!

About Ryan Stanley:

Ryan Stanley is a  Lifelong Entrepreneur with a Strong Background in Professional Life, Business, and Internal Coaching. He's also a Husband and Father of 2 Boys, Screenwriter, Author, and Phish Fan.

You can find Ryan Stanley on:

LinkedIn: https://www.linkedin.com/in/rmslifecoach/
Website: https://www.ryanstanley.com/
Twitter: https://twitter.com/rms_ryanstanley
Instagram: https://www.instagram.com/rms_ryanstanley/
Teach Me to Sell: https://teachmetosell.com/

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Facebook: https://www.facebook.com/thatentrepreneurlife/
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Twitter: https://twitter.com/ThatEntreprene1
YouTube: https://www.youtube.com/channel/UCFKPkF39Z6r2l9AT4k-tDtg

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Join Andrew Lees and Clint McPherson as they sit down with Dr. Russ Barnes and talk about the importance of adaptability in entrepreneurship and how to improve our processes. Dr. Russ Barnes is the Founder and CEO of Systro Solutions. He shares the importance of having long-term goals and organization when starting a business. 

In this episode, you’ll learn:

• Entrepreneurs need to rise to the challenges of business continually. 
• Whatever system you implement in your business, it needs to fit and work for you. 
• Having a focus will help navigate uncertainty on the entrepreneurial journey. 
• Start your business with long-term goals – both about money and purpose. 
• Get your business organized by utilizing systems and processes.  
• Everyone is on a unique journey that requires an individualized plan.

About Dr. Russ Barnes:

Growing up in Long Island, NY, Dr. Russ Barnes, Founder and CEO of Systro Solutions, was one of eight kids. His father was a truck driver and encouraged all of his children to pursue higher education. After watching his two older brothers go off to college, it was Barnes' turn. Searching for a way to cover the cost, he found his answer with a four-year ROTC scholarship at Manhattan College. After earning his bachelor’s degree, Barnes joined the Air Force in May 1982 and went straight into navigation training. The next 27 years in the military, and the acquired skills and knowledge, would lay the foundation for an entrepreneurial career and a business designed to help other entrepreneurs.

You can find Dr. Russ Barnes on... 

Website: https://www.systro.org
LinkedIn: https://www.linkedin.com/in/rcbarnes/
Facebook: https://www.facebook.com/systroprofit
Instagram: https://www.instagram.com/systro3/
YouTube: https://www.youtube.com/c/russbarnescolonel

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YouTube: https://www.youtube.com/channel/UCFKPkF39Z6r2l9AT4k-tDtg

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Join Andrew Lees and Clint McPherson as they sit down with Ryan Rosoff and talk about running a business while managing and promoting his band, Little King. Ryan is the Owner, Chief People Person, and Managing Partner of TeamBuilding ROI. He shares the importance of communication and staying relevant during uncertain times.
 
In this episode, you’ll learn:

• When you follow your passion, the money will come.
• Ways that you can fight to keep your business relevant during COVID.
• It’s essential to see self-promotion as a business skill.
• When a business inquiry is made, respond as quickly as possible.
• Why you should keep politics out of the workplace to maintain the peace.
• The reasons your organization needs you to check your ego at the door.

About Ryan Rosoff:

The Rock and Roll band Little King was formed in November of 1996 by guitarist/singer/songwriter Ryan Rosoff in El Paso, Texas. Rosoff had cut his teeth as the guitar player in the seminal eclectic rock group Tweed Quickly (where he met future Little King bassist Shannon Brady).

Ryan is also the Owner, Chief People Person, and Managing Partner of TeamBuilding ROI. TeamBuilding ROI is based in Silicon Valley and serves Northern / Southern California with remote/virtual team building programs for guests all over the world. We deliver unique, fun, and effective team building events, training, and development. We work at the finest corporate retreat centers, hotels, resorts, and wineries in the world. We can even come to facilitate on your campus or remotely to your entire workforce.

You can find Ryan Rosoff on...

Website: https://www.teambuildingroi.com
LinkedIn: https://www.linkedin.com/in/ryanrosoff/
Little King: https://littlekingtunes.com
Facebook: https://www.facebook.com/littlekingtunes
Instagram: https://www.instagram.com/littlekingtunes/
YouTube: https://www.youtube.com/channel/UC1W4gBPNUBFwJ30WjKB16lQ

Connect with That Entrepreneur Life on...

Website: https://thatentrepreneurlife.com/
Facebook: https://www.facebook.com/thatentrepreneurlife/
Instagram: https://www.instagram.com/thatentrepreneurlifeusa/
Twitter: https://twitter.com/ThatEntreprene1
YouTube: https://www.youtube.com/channel/UCFKPkF39Z6r2l9AT4k-tDtg

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Join Andrew Lees and Clint McPherson as they sit down with Trent Bray and talk about navigating imposter syndrome on the entrepreneurial journey. Trent helps people overcome obstacles in mindset and provide practical tactics when leaving their 9-to-5. He shares the importance of discovering your ‘why’ as your number one business move. 

In this episode, you’ll learn:

• You are the only person holding your business back from success. 
• The importance of finding a work-life balance. 
• Why discovering your ‘why’ is a critical business move.
• About navigating imposter syndrome on your entrepreneurial journey. 
• How to find your purpose in becoming an entrepreneur. 

About Trent Bray:

Trent Bray has been running a business in some form or another since selling baseball cards at age 6 and starting a web design company at 14. Trent helps people overcome obstacles in mindset and provide practical tactics when leaving their 9-to-5.

Whether working a 9-to-5 with dreams of starting a side-hustle or you're fully entrenched in the entrepreneur lifestyle, you need the Hustle energy to get you to the next level. With products, services, courses, and a podcast to support your dreams, Hustle ignites the fire to propel you to where you want to be and gets you ready to Hustle the Day!

You can find Trent Bray on... 

Website: https://hustle.energy
LinkedIn: https://www.linkedin.com/in/trentvbray/
Podcast: https://hustle.energy/pages/podcast
YouTube: https://www.youtube.com/channel/UCbXKf9N6ELcvwUj-iLiY1OQ
Instagram: https://www.instagram.com/trentvbray/
Twitter: https://twitter.com/trentvbray

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Instagram: https://www.instagram.com/thatentrepreneurlifeusa/
Twitter: https://twitter.com/ThatEntreprene1
YouTube: https://www.youtube.com/channel/UCFKPkF39Z6r2l9AT4k-tDtg

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Join Andrew Lees and Clint McPherson as they sit down with John Corcoran and talk about why everyone should start a podcast. John Corcoran is the co-founder of Rise25, LLC, a company whose mission is to help your business connect to your ideal prospects, referral partners, and strategic partners using a done-for-you podcast. He shares how you can use podcasting to create referral partners, clients, and relationships with high caliber people.

In this episode, you’ll learn:

• How your podcast or business won’t survive without referral partners and clients. 
• Why everyone should do podcasting. 
• The ways a podcast can connect you to high caliber people.
• About keeping your content simple to drive engagement. 
• How to create leverage through organizations using your podcast.
• Strategies for getting your podcast up and running

About John Corcoran:

John Corcoran is the co-founder of Rise25, LLC, a company whose mission is to help your business connect to your ideal prospects, referral partners, and strategic partners using a done-for-you podcast. 

John Corcoran is a recovering attorney and a writer, father, and a former Clinton White House Writer and Speechwriter to the Governor of California.

Throughout his career, John has worked in Hollywood (as an early employee of DreamWorks), the heart of Silicon Valley, and ran his own boutique law firm in the San Francisco Bay Area catering to small business owners and entrepreneurs.

He has written for Forbes, Entrepreneur, Business Insider, Lifehacker, The San Francisco Chronicle, and basically anywhere else that will let him.

You can find John Corcoran on... 

Website: https://rise25.com
LinkedIn: https://www.linkedin.com/in/corcoran/
Facebook: https://www.facebook.com/rise25innercircle/

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Facebook: https://www.facebook.com/thatentrepreneurlife/
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Twitter: https://twitter.com/ThatEntreprene1
YouTube: https://www.youtube.com/channel/UCFKPkF39Z6r2l9AT4k-tDtg

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Join Andrew Lees and Clint McPherson as they sit down with Doron Lazarus and talk about optimizing executive sleep for life. Doron is the founder of Lazarus Executive Sleep Consulting, Doron helps professionals worldwide get the sleep they need to maximize their performance, clarity, and life. He shares the issues entrepreneurs can have with sleep and what we can do about it.

 In this episode, you’ll learn:

• Entrepreneurs need healthy boundaries with technology and work to get the sleep we need.
• We are wired never to be fully present – that’s why it is essential to practice mindfulness. 
• Every sleep situation is unique; there is no cookie-cutter way to solve a sleep issue. 
• You have to know your own sleep cycle and body type. If you’re feeling irritable, then you most likely are not getting enough sleep. 
• The entrepreneurial journey is a marathon, not a sprint – that’s why it is critical to take care of yourself. 
• Sleep is about quality, not quantity.

Doron Lazarus has dedicated his life to helping coach clients around the world. As a sufferer of insomnia himself, he knows how frustrating not being able to sleep can be. Combining his BSc from UCLA in Psychobiology, with years of research into mindfulness and sleep studies, Doron has pioneered the Slumber Solution to help clients around the world get the help they need. He is the author of the soon to be published groundbreaking work called “Don’t Mind If I Do: Using the Power of Mindfulness to Transform Your Life”. He lives with his family, in Saint Louis, MO.

You can find Doron Lazarus on... 

Website: https://www.lazarusconsulting.org
LinkedIn: https://www.linkedin.com/in/doron-lazarus/
Facebook: https://www.facebook.com/doron.lazarus.5

Connect with That Entrepreneur Life on...

Website: https://thatentrepreneurlife.com/
Facebook: https://www.facebook.com/thatentrepreneurlife/
Instagram: https://www.instagram.com/thatentrepreneurlifeusa/
Twitter: https://twitter.com/ThatEntreprene1
YouTube: https://www.youtube.com/channel/UCFKPkF39Z6r2l9AT4k-tDtg

Join Andrew Lees and Clint McPherson with Aida Mandić as they talk about how real-life survival helped her through adversity in business. She’s an entrepreneur, author, poet, songwriter, inventor, activist, marketing consultant, and many more! Aida is also the founder and CEO of Searchkey, an online platform that helps people get connected to opportunities!

In this episode, you’ll learn:

• Utilizing different perspectives as an entrepreneur. It’s the instinct to survive!
• Leaving your mark in the world and embracing change.
• The problem with scholarships and the systems in place to get them processed.
• Being motivated by trying to bring the best out of people.
• Dealing with not being accepted by others. Keep your emotions in check!
• The true mark of an innovator.

About Searchkey:

Searchkey is an online platform for delivering information to people who don’t necessarily know what to look for. We provide guidance, personal instruction, templates, and early access to opportunities for the users so that they can achieve their educational and financial goals. Our database is international because we believe that the achievement of potential should not be limited due to circumstances.

Searchkey’s mission is to connect people to the services that they need when they need them. We want to change the way that people approach the presentation of opportunities, resources, and information by making the world more informed and success-oriented.

You can use Searchkey to:

• Search for the things that interest you
• Access information and resources relevant to you
• Find out what it takes to achieve your goals
• Look up the people that share similar objectives
• See a visualization of your life path
• Help encourage friends and family to pursue dreams

You can find Aida Mandić on... 

Website: https://searchkey.us/
Instagram: https://www.instagram.com/aidawesome/
Facebook: https://www.facebook.com/AIDAWESOME15
Email: [email protected]

Connect with That Entrepreneur Life on...

Website: https://thatentrepreneurlife.com/
Facebook: https://www.facebook.com/thatentrepreneurlife/
Instagram: https://www.instagram.com/thatentrepreneurlifeusa/
Twitter: https://twitter.com/ThatEntreprene1
YouTube: https://www.youtube.com/channel/UCFKPkF39Z6r2l9AT4k-tDtg