At the centre of a travel business is the service provided to clients. Nurturing relationships, building trust. One of the things I love about Travel Businesses is that the personal connections we have can create opportunities for others to fulfill their travel dreams. Helping people. 

 

Our guest for this episode is one of the Hospitality Industries most sought after speakers and trainers. She educates, advises and evaluates venues, management staff and ground floor operators to champion the Customer Service Experience. 

 

In our travel businesses this in turn can help grow through referrals and repeat clients. 

 

Michelle Pascoe founded one of Australia's most respected training companies, Optimum Operating Procedures Pty Ltd (OOPS). 

 

In this episode of the Travel Agent Achievers Podcast, Michelle provides insight, big ah ha moments and reminders to help us create an unforgettable customer experience for our travel clients. 

 

Expectation. Experience. Evaluation. 

 

We talk about these 3 E's behind creating an incredible customer service experience. Listen in to learn more about each of these areas and how you can implement strategies to assist in creating magical experiences for your travel clients. 

 

Michelle also discusses with Ros about “FLOW”.  What this is, and how it can help you improve your approach to handling your business. It's important to make sure that we make the most of every guest, every visit and every experience. 

 

With all that's happening at the moment in the travel industry, especially with more borders opening, your clients need you. They are not coming to you just for the service that you provide but because of the person and the business that gives them an amazing experience. 

 

Make sure you stay up to date with the podcast by subscribing and downloading our free resources and checklists to help you with your travel business and let us know what you want to learn about to help your travel business grow. https://travelagentachievers.com/