When we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don't just want to throw up anyone at the front and hope your other front office shares their duties. You want to specifically give them departments.

In this episode Sandy shares with us exactly which person should be in which department based on their personality. She also lets us know which departments should work closer together than others, when is it time to add another team member on your team, and how you should monitor each team member.

We also discuss what to do if you only have 1 person in the front doing everything and how these departments will fit in.