This episode is the first of a three-part series on Client Experience, with a focus on the Internal part of your client expereince. You might be wondering why the client experience is that important, but the reality is you can drastically improve your agency overall, along with your client expereince, with purposeful and on-going Internal Communication.

There's three questions you should be asking yourself before any appointment or meeting. When communicating, being prepared helps you to increase your influence and make a greater impact. If you prepare with these three questions, you'll be well equipped to make the most of your next communication.

Leadership is influence. Brent discusses how agency management and leadership need to go hand-in-hand for overall agency health.

When you need to lead others, are you going to just speed ahead, or are you willing to slow down to help others develop their skills and talents, in order to get your whole team to the finish line?

Brent discusses going slower so that you can ultimately go farther.

One of the most frequently asked questions I receive is, “How do attract, develop, and retain the best talent?”

While there is a lot of complexity in this question and many factors to consider, I think there is one answer that is often overlooked.

On this episode, Brent will share this answer and the one question that you need to be asking yourself to attract, develop, and retain the top talent at your agency.

To get profit in your insurance agency, you must first become ProFit (professionally fit). This requires clear leadership, defined models, and proven strategies and behaviors.

To find out more about how we help agencies achieve true profit and freedom, visit www.sitkins.com

Are you interested in getting better, or are you truly committed? Brent shares three questions that will help you challenge yourself to find new behaviors and strategies that will help you live your best version possible.

Are you getting the results you want in your agency? If not, it's probably because you're stuck in your comfort zone. What would happen if you stepped out of your comfort zone and started moving towards a growth zone, towards your best version possible?

Exploring the seven roadblocks of true insurance agency success. When we work with agencies and producers, regardless of their goals, we see them struggling with these common obstacles time and again.

Are you ready to reach your goals? We love helping agencies get to their Best Version Possible, visit https://www.sitkins.com to find out more.

In this interview with Diebold Agency, you'll hear about their recently completed 5 year plan to double their agency's revenue from $2.5 to $5 million. Additionally, as a family-run agency you'll see how a father and sons can work together to achieve big goals.