The Audio Cafe: for Baristas, Coffeehouses, Coffee Lovers

Full show notes at www.AudioCafePodcast.com/13Please visit and share your thoughts and your journey through coffee. What would you add to Jonathon (or my) advice?

When someone tells me "What my customers want may not be what I want at the moment" I know they are tuning into their business. Look at the next thing Christian said, "We're teaching our customers how to drink light roasted coffee a little bit at a time" this shows me he realizes there is a timeline needed to get t oa goal. This episode we chat about getting your whole team of staff (baristas, roasters, importers, ect) aligned together and communicating one single message to your customers.

"Its amazing how much you learn in just a year's worth of just opening doors and experiences. The more you just pideon hold yourself in the corner the less opportunity you give yourself to learn. The more you're willing to give and say 'let me re-think that' you open another door."

What do Oprah, Bono, Oregon, Dave's Killer Bread and the Himalayas all have in common? Well not a lot, but we talk about them in todays episode! The next 50 minutes are a one-on-one interview with the founder of Oregon Chai. Please sit back, brew a big mug of chai-tea (black tea, cinnamon, ginger, honey, clove = nirvana), and relax.

Who owned the first drive-thru coffee stand? It may have been Terry. Who invented the bottomless portafilter? It may have been his team. Certainly he gave it the push from a modification process to production, now bottomless partafilters are standard in third-wave cafes. This is a spotlight on Terry and where he's been.

I just met up with Christian Ott, the Director of Coffee, Coffee Education, and Green Buyer @StoneCreekCoffee. Wow, what a title. We were talking about the problems of getting information from the corporate headquarters all the way to a barista or customer. This episode is a little sneak peak into the interview we had today that will come out in a few months. Enjoy.

First of all, this episode has the best ending to any podcast I've ever heard (#NotBragginJustSayin). What I like best about this episode is how Jason found a need and used technology to bridge a gap between producers and consumers. I love talking to people who are innovative and change the world.

This episode is about Tracy Allen and what he has seen happening in the Specialty Coffee Industry over the past 25 years. Did you know he was there during the beginning of the United States Barista Championship competitions? Tracy shares experiences like that and tells us what its like living as a certified Super Taster.

How do you enter an existing coffeehouse and change the culture of customer service? What if your manager doesn't see customer service as a high priority? What would you do if you became manager and had to let go the lead barista? Hard questions.

In this episode we will talk about customers like: the guy in the bad mood, the talker or anti-talker, the regular vs the first timer, the coffee geek or professional, the wifi camper, the sleeper, the bathroom with no purchase, the ghetto latte orderer, and the high maintenance customer. It is only a matter of time before these customers find you and your shop, how are you preparing to best serve them? Please share with us your thoughts at www.AudioCafePodcast.com/5

Who's job is it to make sure a barista (or any employee for that matter) is treating their customers the right way? Is it the duty of the business owner, manager, HR team, co-workers, or the solely the employee's job? I submit to you it is all of the above. This two-part episode we will dive headfirst into some practical situations and give you (or your staff) some great pointers from someone who lives off of tips.