The BA Service Framework (Feat. Jamie Toyne)

This week the Brew Crew are joined by guest Jamie Toyne, who explains how he has adapted the BA Service Framework to define and promote the services offered by his BA team. Topics covered include: how the BA Service Framework was developed (Debbie’s ‘lightbulb moment’); creating a common language to define the BA role; the shift from product focus to a service level view and the importance of “setting out your stall’ and selling your BA services. Participants: AssistKD’s Debra Paul and Mike Williams with Jamie Toyne, Digital Leader and Head of Business Analysis at the Ministry of Justice. AssistKD provides training, apprenticeships and consultancy services throughout the UK and internationally. Click here to view AssistKD’s extensive choice of classroom (virtual and in-house) and E-learning courses. For more on the BA Service Framework, read ‘Delivering Business Analysis: The BA Service Handbook’ by Debra Paul and Christina Lovelock. ‘Creating a BA Service Definition’ summarises Chris Pyatt’s talk at the BA Conference 2021 And you can take our FREE course ‘Introducing the BA Service Framework’ on AssistKD’s Learning Zone.