The Backstory

Language matters, and it especially matters during a crisis like COVID-19. The language healthcare organizations use needs to reflect the culture and the mission of that organization. It might be words of war, it might be something else. The key is to reflect who you have always been in the words you choose.

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This is part two of our conversation with Dr. David Pate, former CEO of St. Luke’s Health System and now serves on the Idaho COVID-19 task force. Here, Dr. Pate discusses the ways COVID-19 could reshape the healthcare industry and accelerate trends already underway. And, he talks about how hospitals, health systems and healthcare leaders can prepare. Most importantly, Dr. Pate sends a message to all the healthcare workers on the front lines caring for patients during this difficult and dangerous time.

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Dr. David Pate retired as CEO of St. Luke’s Health System in Boise, Idaho at the end of January. A couple of weeks into retirement, he received a call from the Governor asking him to serve on the state’s COVID-19 task force. Since then, he has been focused on what’s happening with the pandemic, how to deploy resources appropriately and where things might be headed next. Here, he discusses the critical need for strong leadership and clear communication from hospitals, health systems and healthcare leaders in the acute phase of this crisis. This is part one of a two part conversation.

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As COVID-19 continues to spread, a lack of resources and medical supplies contributes to the frustration that many health systems in the US are feeling right now. That, along with the intensity and strain of the work facing so many physicians, nurses and support staff, could have a significant impact on patient care. As hospitals prepare for potential capacity issues, everyone is scrambling for extra beds, nurses, doctors, PPE… the list goes on.

However, there’s an opportunity for health organizations to excel and overcome this challenging moment. Take the time to ask yourself and your staff, “Why did you come to work today?” Because that answer is what’s going to carry you through to the other side.

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This is the third and final part of the conversation between our CEO David Jarrard and Emily Evans of Hedgeye Risk Management. Be sure to take a listen to parts one and two, there’s a ton of great insight there. Here, Evans and Jarrard talk about the stock market and areas of vulnerability for hospitals. In addition, Evans turns the tables and asks Jarrard a few questions about what our firm, Jarrard Phillips Cate and Hancock, is hearing from clients.

As a reminder, we recorded this on March 11, so things may – and probably will – look different by the time you’re hearing this.

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This is part two of the conversation between our CEO David Jarrard and Emily Evans of Hedgeye Risk Management. If you missed part one, we'dhighly recommend going back and checking it out. Here, Evans and Jarrard talk about access to care, the political implications – including Medicare for All – public health and personal responsibility, and the opportunity for telemedicine, among other things. As a reminder, this was recorded on March 11 so things may have changed by the time you hear this.

if you find it valuable – and you will – be sure to share it with your colleagues, and subscribe to High Stakes on Apple Podcasts or wherever you’re listening now.

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Things are developing incredibly quickly with the novel coronavirus COVID-19 and today we recorded a conversation between our CEO David Jarrard and Emily Evans, the Managing Director for Healthcare Policy at Hedgeye Risk Management. Normally we don’t date these podcasts but because things are moving so fast, we'll let you know that this was recorded on Wednesday, March 11.

It was a long conversation so we’re running it in three parts. You’ll want to listen to them all – it comes out to 38 minutes total. In this first part, Emily and David talk about the loss of trust in institutions, the overall outlook for the next few weeks, and where PE-back groups fit in to the COVID-19 response.

if you find it valuable – and you will – be sure to share it with your colleagues, and subscribe to High Stakes on Apple Podcasts or wherever you’re listening now.

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The Houston Astros made every mistake in the book.

It's not great for their fans or their organization, but it does give us a new angle to talk about crisis communications. In this conversation, editorial manager David Shifrin (Colorado Rockies) is joined by associate vice president Tim Stewart (Chicago Cubs) and vice president Steve Patterson (Detroit Tigers) to talk about lessons from a very strange cheating scandal in Major League Baseball and how they apply to healthcare - or any industry, really.

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Carrie Liken is the Head of Industry for Healthcare at Yext, a technology company that helps organizations manage their brands online. For healthcare providers, Yext helps create, manage and analyze information that will show up to the right patients at the right time. According to Yext, most patients search for information about a doctor or provider online, but only a few look at the provider’s website before scheduling an appointment. That means healthcare marketers need to ensure that properties across the web – not just their own site – are in good shape.

Here, Carrie talks to Reed Smith about a few keys points healthcare marketers and digital strategists should keep in mind. My favorite note? The one that surprised me the most? The upside down website.

If you like what you’re hearing, be sure to subscribe, rate and review the High Stakes Podcast on Apple podcasts or wherever you’re listening now.

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Pete Lawson has more than 35 years of experience in both healthcare operations and mergers & acquisitions. He's spent time with both investor owned and not-for-profit health system, and has served as a hospital CEO and multi-facility corporate leader. Now, as a consultant and strategist, he brings his background on both the buy side and sell side to guide client hospitals through the transaction process.

Here, he talks about what's going on with distressed hospitals, particularly (but certainly not exclusively) in rural areas.

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