Dmitry talks to Brian McSteen about his battle against leadership at the Better Business Bureau (BBB) after 10 years with an A+ rating went down the drain. 

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Today's guest:
Brian McSteen
McAllen Roofing: https://mcallenroofing.com/
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Dmitry’s coaching program: https://roofing-school.com
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Insights
00:00 – Coming Up...
01:00 – Brian McSteen Background
02:02 – How He Got Accredited with the BBB
04:20 – Is the BBB Rating System Manual?
05:07 – Becoming an Advocate & Joining the Board
07:22 – The Houston BBB President
08:01 – Challenging BBB Policies (Door-to-Door Ban)
10:10 – Conflict Escalates with BBB Leadership
12:33 – Impact on Leads, Revenue & Reputation
14:13 – Legal Action & Escalation to Higher Authorities
17:30 – Massive Business Losses After Storm Opportunity
19:55 – Questioning Leadership & Credibility
20:29 – Final Thoughts on Power, Influence & Accountability
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