The Beat

About Zane Burke:

Zane Burke is an internationally recognized healthcare IT leader. Burke has a clear, forward-looking vision for digital healthcare, a unique understanding of the challenges in global healthcare delivery, and a vision for how Quantum Health navigation can better the experience.

Burke is focused on creating great healthcare experiences for all and addressing the imbalances in healthcare delivery. At Quantum Health, he leads the consumer healthcare navigation and care coordination company in transforming the healthcare journey by “managing the hard stuff” for employee members and delivering validated claims savings for self-insured employer clients. His leadership drives more awareness of navigation and reaches new markets, ultimately serving more members and improving more lives. 

Prior to joining Quantum Health, Burke served as chief executive officer of Silicon Valley-based Livongo Health, Inc., a leading software as a service (SaaS) consumer digital health company. He also spent more than two decades at Cerner Corporation, where he concluded his service as the company’s president. He serves on several corporate and nonprofit boards.

Things You’ll Learn:

• Quantum Health's collaboration with Vanderbilt and the affiliated network is setting a new standard for healthcare navigation with a mission to revolutionize healthcare outcomes and provide high-quality networks and navigation solutions for self-insured employers.
• Digital transformation is reshaping healthcare delivery in 2024, with a focus on providing better member experiences and driving cost control to ensure better clinical outcomes and financial results.
• Quantum Health's commitment to using AI and ML technologies to improve the member experience and streamline processes, such as real-time intercept, to engage with members at crucial moments, leading to better engagement and rapport.
• Quantum Health acts as the connective tissue between a clicks and mortar world, amplifying the impact of value-based care.
• From leveraging health signals for real-time intercept to streamlining pre-authorizations, Quantum Health is using innovative tech to enhance the member experience and drive quality outcomes. 

Resources:

• Connect with and follow Zane on LinkedIn.
• Learn more about Quantum Health on their LinkedIn and website.

The healthcare system has lost its way in large part due to technological advancements, pulling clinicians away from patients to read electronic health records at a computer terminal.

But Dr. David Feinberg believes that technology has the potential to solve the problems it created and put doctors and nurses back in front of the people they serve.

So, what is Dr. Feinberg’s vision for the future of EHRs? How can we leverage patient data to improve quality of care for individual patients and the healthcare system in general?

Dr. David Feinberg is Chairman of Oracle Health, where he is committed to making healthcare more accessible, affordable and equitable.

Dr. Feinberg's work advances thought leadership and strategy related to unleashing the healing power of data through an open and connected healthcare ecosystem.

On this episode of The Beat, Dr. Feinberg joins host Dr. Gautam Gulati to explain how we might use advanced technologies to ‘get people to care about each other again.’

Dr. Feinberg explains why he measures time spent with patients versus time saved by technology and describes how to use the predictive capability of EHR data for better patient engagement.

Listen in for insight on leveraging social determinant information in EHRs to improve care and learn how Oracle is reimagining electronic health records to put clinicians back in front of their patients.

Topics Covered

• Dr. Feinberg’s goals around making healthcare systems easier to navigate
• What Dr. Feinberg learned from running health systems at UCLA, Geisinger and Google
• How Dr. Feinberg brings a commonsense approach to his role at Oracle
• Why Dr. Feinberg measures time with patients vs. time saved with technology
• What inspired Dr. Feinberg’s idea to eliminate the waiting room and why it didn’t work
• How investing in communities decreases the burden on our healthcare system
• How clinicians might use the social determinant information in Oracle’s EHR
• Using the predictive capability of data in EHRs for better patient engagement
• Dr. Feinberg’s open and connected approach to sharing data sets (with appropriate privacy measures and cybersecurity in place)
• How Dr. Feinberg thinks about mitigating the risks of someone misusing patient data
• Dr. Feinberg’s fear that we’ll use technology to worsen inequities in healthcare
• Leveraging advanced technologies to ‘get people to care about each other again’

Connect with Dr. David Feinberg

• Oracle Health

Connect with Dr. Gautam Gulati & Dr. Jessica Shepherd

• ViVE
• HLTH
• Dr. Shepherd on Twitter
• Dr. Shepherd on LinkedIn
• Dr. Gulati on Twitter
• Dr. Gulati on LinkedIn

Resources

• Oracle Clinical Digital Assistant

About Scott Schell:

Dr. Schell is an accomplished senior executive, surgeon, and healthcare futurist with over 30 years of experience spanning the healthcare, biotech, and technology sectors both in the US and globally. His leadership roles have included CEO, CMO, Chair, Director, and Executive Consultant, and he brings an extensive background that includes healthcare delivery and operations, pharma, medical devices, clinical trials, and data science.   

In his leadership roles, Dr. Schell has a proven track record of driving growth, improving operational performance, and creating transforming innovation, through a variety of diverse healthcare contexts. He leads the development and implementation of large-scale population health and predictive analytics platforms at organizations like Alere, the Cleveland Clinic, and UPMC. A serial entrepreneur, he has founded and exited five healthcare startups and served as Managing Partner for a private equity firm with a portfolio of digital health assets.  

Things You’ll Learn:

• Healthcare is undergoing a digital revolution, prioritizing patient experience, efficient call center operations, streamlined financial services, and enhanced access.
• AI and machine learning are pivotal in healthcare, boosting patient experiences, expediting authorizations, and optimizing operations.
• The healthcare industry must start digital transformation projects by identifying key solutions, embracing change management, and establishing an accountable leadership team.
• Dr. Scott warns against AI pitfalls like hallucination, offering tips for a robust transformation start.
• Dr. Scott stresses tech solutions, change management, and proactive leadership for successful automation.

Resources:

• Connect with and follow Scott Schell on LinkedIn.
• Follow Cognizant on LinkedIn and visit their website.

About  Ann Louise Puopolo:

Ann Louise is an accomplished and highly respected safety professional and has held many prestigious positions, including Vice President of Enterprise Patient Safety and the Enterprise PSO LLC at CVS Health (until her retirement in 2020) and Vice President of Patient Safety for CRICO (Risk Management Foundation of the Harvard Medical Institutions). More recently, she has been serving as the Chair of the RLDatix Customer Advisory Board since 2022.

She calls Boston, MA, home and is an active board member of many local healthcare organizations, including the Tufts Medicine Board of Directors’ Committee on the Quality of Care (since June 2021), Vice-chair at Tufts Medical Center Board of Directors’ Committee on the Quality of Care (since 2018), and the Board of Directors for the Alliance for Quality Improvement and Patient Safety - the trade organization to PSOs (since 2013).

Ann Louise has been a long-time collaborator with RLDatix. The relationship began while she was at CRICO, supporting the Harvard Medical School-affiliated institutions with their programs to mitigate risk and improve safety. When Ann Louise moved to CVS Health, she built out their patient safety program. She brought in RL6 to support their retail pharmacy, mail, specialty, infusion, long-term care pharmacies, and MinuteClinic needs.

Ann Louise received a Bachelor of Science in Nursing degree from Vanderbilt University and practiced as a critical care nurse at Boston’s Beth Israel Deaconess Hospital.

Things You’ll Learn:

• The COVID-19 pandemic has accentuated the healthcare staffing crisis, but its roots go much deeper. 
• Nurses, the backbone of the healthcare system, often take on more than necessary and are underutilized, contributing to burnout. 
• Ann Louise underscores the potential of technology and data analytics to optimize workforce utilization and enhance patient outcomes.
• Ann Louise stresses the importance of integrating systems to improve efficiency, highlighting the critical role of data insights in informed decision-making for providers and healthcare organizations.
• Recognizing the significance of involving frontline healthcare professionals like nurses in decision-making, we can foster a culture of innovation and problem-solving within healthcare organizations by giving them a voice and acknowledging their contributions.

Resources:

• Connect with and follow Ann Louise on LinkedIn.
• Follow RLDatix on LinkedIn and visit their website.
• Reach out to Ann at [email protected]

Innovation in healthcare exploded during the pandemic.

But many hospitals don’t have the infrastructure to take advantage of this emergent technology. And many people don’t have the devices or connectivity they need to manage their care.

So, how do we promote technological equity (also known as techquity)? How do we bridge the digital gap for underserved populations?

Gary Lynch is Global Practice Lead & CTO for Healthcare and Life Sciences at Verizon Business, where he manages a team of innovation principals, healthcare strategists and solution architects across the healthcare ecosystem.

Gary has over 20 years of experience leading transformation within the healthcare space, with a focus on accountable care, population health, revenue cycle, operations and business development.

On this episode of The Beat, recorded live at ViVE 2024, Gary joins hosts Dr. Jessica Shepherd and Dr. Gautam Gulati to discuss how telecom companies like Verizon will play a crucial role in the future of healthcare delivery.

Gary shares strategies for leveraging purpose-built technology to make healthcare more proactive and improve patient engagement in the process.

Listen in for Gary’s insight on providing access to care in non-traditional settings and learn how Verizon is partnering with UC Davis Health to improve health outcomes via tech equity!

Topics Covered

• Why telecom companies will play a big part in the future of healthcare delivery
• Gary’s quadruple aim of improving health outcomes, lowering costs and improving the patient and clinician experience
• How Gary thinks about keeping pace with expanding points of access to healthcare
• Gary’s take on the third-party payment system in healthcare
• Verizon’s partnership with UC Davis to promote health equity via digital inclusion
• Gary’s strategies for leveraging technology to make healthcare proactive
• How Verizon is improving access to care through purpose-built tech
• Improving the patient experience and engagement by way of gamification
• How innovation in the healthcare space accelerated during COVID
• Verizon’s aim to help hospitals build the infrastructure to take advantage of emergent tech

Connect with Gary Lynch

• Health Care IT & Digital Solutions at Verizon
• Gary on LinkedIn

Connect with Dr. Gautam Gulati & Dr. Jessica Shepherd

• ViVE
• HLTH
• Dr. Shepherd on Twitter
• Dr. Shepherd on LinkedIn
• Dr. Gulati on Twitter
• Dr. Gulati on LinkedIn

Resources

• Heartbreak in the Heartland
• Verizon’s Partnership with UC Davis Health
• Affordable Connectivity Program
• Medivis

About Dave Sohigian:

Dave Sohigian is the CTO at Large at Workday and is tasked with helping customers get the most out of Workday. He is part of the Global Office of the CTO, responsible for communicating Workday’s strategy to customers and prospects, and informing the development organization about market needs to influence future innovation. Dave joined Workday 14 years ago and most recently served as Global CTO. Prior to joining Workday, he held a number of development and technical consulting roles and joined the organization as Principal Enterprise Architect. Dave holds a BSc degree in Fermentation Science from the University of California, Davis.

Things You’ll Learn:

• AI and ML are key in reshaping healthcare delivery in 2024, with the potential to improve patient care and outcomes significantly.
• Organizations must address critical issues of data security and privacy by emphasizing transparency, regular reviews of data usage, and a human-in-the-loop approach to AI and ML.
• Workday's dedication to incorporating a human element in AI and ML applications ensures that judgment remains a vital component in decision-making processes.
• Workday focuses on delivering solutions that benefit their customers in specific areas like human resources, financials, and payroll, all powered by AI rather than focusing solely on direct AI sales.
• Dave stresses the importance of establishing a clear goal and strategy for digital transformation in healthcare delivery rather than being solely driven by fear or competition.

Resources:

• Connect with and follow David on LinkedIn.
• Follow Workday on LinkedIn and visit their website.

About Jonathan Machado:

Jonathan Machado is the Managing Director of Samsung Next, which is Samsung Electronics' venture capital arm. He is in charge of making investments in health tech. He has helped Samsung Next participate in many businesses, such as BigHealth, Healthy.io, Huma Therapeutics, Lark, Elvie, and DayTwo.

Jonathan worked as an investor and partner at Jerusalem Venture Partners for five years before joining Samsung Next in 2018. There, he focused on early-stage Israeli startups. Besides that, he has an MBA from The Hebrew University of Jerusalem. 

Jonathan was born and raised in Jerusalem. He and his family just moved to the New York metropolitan area.

Things You’ll Learn:

• Samsung Next adopts a unique VC model with "no proof," fostering a collaborative environment with entrepreneurs.
• Success stories like LoopPay and SmartThings demonstrate Samsung NEXT's strategic investments that align with long-term corporate goals.
• Samsung's healthcare vision involves enabling users to own their health records, creating a paradigm shift in personal healthcare management.
• Soon, Samsung Health’s tens of millions of users will be able to own their records and begin a journey of owning their health care through these records.
• Samsung Next measures success through regular VC metrics, emphasizing ROI and influencing strategic decisions within the company.

Resources:

• Connect with and follow Jonathan Machado on LinkedIn.
• Follow Samsung Next on LinkedIn and visit their website.

About Mark Frank:

Mark Frank is the CEO and Co-founder of SonderMind, leading a rapidly expanding and compassionate team dedicated to reshaping behavioral health. His mission is to enhance access, broaden utilization, and elevate clinical outcomes in this field. Mark believes in transparent, empathetic, and courageous leadership, aspiring to build an organization that leaves a positive and transformative impact on behavioral health and the broader healthcare ecosystem. 

Before founding SonderMind in 2015, Mark played a pivotal role in establishing three other successful ventures, including Next Oncology, TermScout, and SafeImageMD. His entrepreneurial journey follows a background in healthcare investment banking at Morgan Stanley, Lehman Brothers, and CDI Global, coupled with military service as an officer in the US Army.

With degrees in Computer Science, Computer Information Systems, Engineering Management, and an MBA in Finance and Operations, Mark's commitment stems from personal experiences, witnessing the challenges faced by friends and colleagues in accessing mental health care after military deployments.

Things You’ll Learn:

• AI helps personalize care pathways for patients and assists providers in delivering the highest quality care efficiently.
• The world is in a mental health crisis. Competition and innovation are crucial to solving this massive problem.
• Mental health care is not discretionary. It has an immense impact on physical health and overall well-being.
• Engage patients through various channels, including employers, health systems, payers, and consumers.
• SonderMind serves as a mental health home, providing comprehensive digital tools for sustained well-being.

Resources:

• Connect with and follow Mark Frank on LinkedIn.
• Follow SonderMind on LinkedIn and visit their website.

About Vijay Kedar:

Vijay Kedar, co-founder and CEO of Tomorrow Health, was raised in a family of physicians, often joking that he was “pre-med coming out of the womb.” However, it wasn’t until he took on managing his mother's care through stage III colorectal cancer and acute respiratory distress syndrome that the idea for Tomorrow Health was born. In this episode, Kedar speaks with host Steve Krupa about using technology to coordinate high-quality home-based care for patients and families who find securing such care increasingly difficult to navigate.

Kedar also discusses how home-based care improves health outcomes, alleviates the administrative and healthcare burden for providers, and is often the most economical option for patients requiring long-term treatment. He says, “Treating a patient with the same conditions at home can be one-tenth the cost of doing so in a hospital-based setting and one-third the cost of doing so in a post-acute setting like a skilled nursing facility.” Kedar goes on to outline how Tomorrow Health’s launch during the pandemic essentially changed how home-based care was ordered, delivered, and purchased to meet an ever-growing demand.

Things You’ll Learn:

• Tomorrow Health emphasizes the use of technology and strategic partnerships to enhance the efficiency of coordinating and delivering home-based healthcare.
• Tomorrow Health’s commitment aims to provide patients and families across the nation with more dependable and higher-quality care.
• Vijay highlighted the significance of tackling distinct challenges faced by different stakeholders in the home-based care ecosystem.
• Through aligning incentives and consistently offering value propositions, Tomorrow Health is expediting the acquisition, engagement, and retention of stakeholders. This strategic approach is paving the way for widespread market adoption.
• Tomorrow Health is utilizing the capabilities of artificial intelligence to automate operational processes, diminish manual workload, and expedite the delivery of home-based care to patients.

Resources:

• Connect with and follow Vijay Kedar on LinkedIn.
• Follow Tomorrow Health on LinkedIn.
• Visit the Tomorrow Health website here.

Research has shown that less than 10% of longevity is based on genetics and 90% hinges on your lifestyle choices.

But if you don’t have Bryan Johnson’s resources, how do you identify the gap between your chorological age versus your real age?

And more importantly, how do you use that information to design a plan that will truly move the needle on helping you live healthier, longer?

Melanie Goldey is CEO of Tally Health, a biotech company developing science-backed tools for consumers to increase health span and extend longevity. 

Melanie has an extensive background in technology and healthcare startups, and she is passionate about making longevity science accessible to consumers.

On this episode of The Beat, Melanie joins host Dr. Gautam Gulati to discuss the future of diagnostic markers and testing to optimize for the extension of both lifespan and health span.

Melanie explains how Tally Health differs from prior iterations of real age measurement and describes how her team uses DNA methylation to develop personalized recommendations for its members.

Listen in to understand the benefits of Tally Helth’s pro-longevity supplements and learn how to enhance longevity with small improvements to your diet, fitness, sleep, mental health and habits!

Topics Covered

• How Tally Health is working to help consumers live healthier, longer
• The 3 components of Tally Health’s consumer longevity offering
• What differentiates Tally from prior iterations of real age measurement
• How Tally uses DNA methylation to develop personalized recommendations
• David Sinclair’s research on epigenetics and his information theory of aging
• How much of longevity is based on genetics vs. lifestyle choices
• How Melanie thinks about quick fixes vs. small lifestyle adjustments
• The benefits of Tally Health’s pro-longevity supplements
• How machine learning can improve specificity of Tally’s recommendations
• The connections among diet, fitness, sleep, mental health and habits
• What we might learn from Bryan Johnson’s biohacking experiences
• Other markers Tally Health is studying (beyond DNA methylation)

Connect with Melanie Goldey

• Tally Health
• Melanie on LinkedIn

Connect with Dr. Jessica Shepherd & Dr. Gautam Gulati

• HLTH
• Dr. Shepherd on X
• Dr. Shepherd on LinkedIn
• Dr. Gulati on X
• Dr. Gulati on LinkedIn

Resources

• Harvard Aging Lab
• David Sinclair’s Landmark Study on Longevity in Nature
• Bryan Johnson