The Beat

The World Health Organization estimates that one billion people have a mental health condition, but 70% of them aren't getting care.

So, what is the best way to address this supply-demand imbalance?
 

How do we help someone with a clinical diagnosis manage their condition? And what can we do to support the mental health needs of people before they develop a serious issue?
 

Russell Glass is CEO of Headspace Health, the world’s most comprehensive and accessible mental health care platform.
 

Russ leads the company in helping create a world where everyone is kind to their mind by way of mindfulness and meditation tools, behavioral health coaching, therapy and psychiatry services.
 

On this episode, Russ joins host Dr. Guatam Gulati to explore the root causes of the mental health crisis in the US and explain the benefit of a virtual-first approach to care.
 

Russ discusses how Headspace helps its members get the right level of care and what his team does to alert the appropriate authorities when a user has suicidal or homicidal intent.
 

Listen in for Russ’ insight on the over-prescription of psychotropic drugs like Lexapro and learn how to prevent serious mental health issues with a simple mindfulness and meditation practice.
 

Topics Covered

• Headspace Health’s mission to transform mental health care
• The supply-demand imbalance that inspired Russ’ work in mental health
• Why Russ takes a broad definition of mental health
• How Headspace offers mindfulness/meditation, behavioral health coaching and therapy services
• When virtual mental health interventions are appropriate and when in-person care works best
• How fast we adopted virtual mental health solutions during COVID
• The root causes of the mental health crisis in the US
• How Headspace helps its members get the right level of care
• How to prevent serious mental health issues with mindfulness and meditation
• How Russ thinks about crime being attributed to the mental health crisis in the US
• What Headspace does to alert the appropriate authorities when a member has suicidal or homicidal intent

Connect with Russell Glass

Headspace Health
 

Connect with Dr. Guatam Gulati

HLTH

Dr. Gulati on Twitter

Dr. Gulati on LinkedIn

Resources

Ginger

Social Determinants of Health

Generalized Anxiety Disorder Mental Health Assessment

Columbia Suicide Severity Rating Scale

‘Mindfulness-Based Stress Reduction vs. Escitalopram for the Treatment of Adults with Anxiety Disorders’ in JAMA Psychiatry

About Omar Nagji:

Omar Nagji is the Chief Commercial Officer of Memora Health, the leading technology platform for virtual care delivery and complex care management.

Prior to joining the Memora team, Omar helped co-found the Healthcare team at Lyft, where he was responsible for developing and executing the strategy that took Lyft Healthcare from its infancy to an industry and thought leader in the non-emergent medical transportation space.  Before Lyft, Omar spent more than 15 years across multiple verticals within the healthcare ecosystem – beginning at Stockamp, now Huron Consulting, where he implemented patient throughput strategies at UPenn, Baylor Scott and White, and UC Health. He went on to build and lead successful Enterprise initiatives across the Revenue Cycle, Digital Pharmacy, and Reputation Management spaces at companies including MedeAnalytics, VisiQuate, Alto Pharmacy, and Podium.

Omar Nagji also serves as a Strategic Advisor to companies such as Force Therapeutics, Angle Health, and SendaRide. He earned his BS from the University of North Carolina at Chapel Hill where he studied Health Policy and Administration.

Things You’ll Learn:

• Memora Health is the leading technology platform for virtual care delivery and complex care management.
• Emails have a 20% read rate, and messages sent on mobile apps have a read rate between 30 to 40%.
• 98% of all text messages are read. 90% within the first 3 minutes.
• A text-based approach to communicating with patients is equitable as it doesn’t rule out those who don’t have a smartphone.
• Memora’s clients have an average 91% initial user activation rate and a 74% user engagement rate after 60 days of use.
• The workforce shortage challenge can be addressed with innovative solutions.

Resources:

• Connect with and follow Omar Nagji on LinkedIn.
• Follow Memora Health on LinkedIn and Twitter.
• Explore the Memora Health Website.
• Listen to the Care Delivery podcast on the Outcomes Rocket here.

The Oura Ring is helping people track their health data now and understand how we can optimize our health in the future.

Tom Hale is the new Chief Executive Officer of ŌURA, the makes of the Oura Ring. With a background in software, Tom became interested in tracking his health and fitness after a health crisis in his own life.
 

On this episode, Tom joins hosts Dr. Jessica Shepherd and Dr. Jordan Shlain to discuss how Oura is helping to educate people about their sleep and their health.
 

We discuss how the Oura ring can bridge the gap between patients and doctors by providing baseline data to help their healthcare team equip them with faster, more responsive treatments for an improved quality of life.

Listen in as Tom explains how the Oura app is helping people improve their sleep patterns, track their reproductive cycles, and provide better care for their immunocompromised loved ones. Plus, Tom will share his top tips for better sleep.
 

Topics Covered

• How quality sleep impacts every health system in the human body
• How providers can use the metrics from the Oura app to help their patients improve their lives
• How setting your baseline can help your healthcare provider detect future medical conditions
• Why you should set an alarm clock to go to bed instead of to wake up
• Tom walks us through the components and variables that determine your Oura readiness score
• How a continuously worn medical device can help you manage all stages of your life
   

Connect with Tom Hale

Tom Hale on LinkedIn

Connect with Dr. Jessica Shepherd, Dr. Guatam Gulati & Dr. Jordan Shlain

HLTH

Dr. Shlain on Twitter

Dr. Shlain on LinkedIn

Dr. Jessica Shepherd MD
Dr. Shepherd on Twitter
Dr. Gulati on Twitter

Dr. Gulati on LinkedIn
 

Resources 
Oura Ring

Introductory Quote

[11:26] “It takes 60 to 90 days to form a habit. Habits don't happen just because you want them to happen. They happen because they become ingrained parts of your behavior. So what do you need to get them to be ingrained? First of all, you need to know what to do. You’ve got to have some direction that makes sense for you. Two, you need some feedback that helps you understand if the habit is working because if it’s not working, you know what, you're not going to do it.” [11:57] If you don’t see some kind of impact, or …change, you don't form that habit.”

About Jordan Penn:

In the past decade, Jordan Penn has spent his healthcare career as a storyteller, leveraging healthcare data and analytics to follow the patient journey, assist in research, and more. His expert knowledge of medical and pharmacy claims, lab data, and EMR/EHR data has made extraordinary contributions to his clients, he has also been deeply involved with analyzing patient journeys to support HEOR studies.

At Inovalon, Jordan is a Sr. Principal Sales Engineer, working cross-functionally between sales, product, engineering, marketing, and legal to bring new ideas to existing product offerings. When Jordan is not busy bringing healthcare data to life to inform and improve treatment, he enjoys quality time with his wife and daughter in New Jersey and is an avid weightlifter.

Things You’ll Learn:

• DataStream can connect to existing EMRs and is EHR agnostic.
• DataStream seeks to work with clients who lack or have too much data. 
• DataStream helps customers demystify or declutter what they have to assist providers with the insights they need when treating a patient.
• The HITECH act incentivized providers and hospitals to adopt electronic health records, increasing from 10% of hospitals in 2008 to over 95% for hospitals and 85% of providers eight years later.
• The 21st Century Cures Act vouched for interoperability and access to medical patient information without any particular need by the user.
• DataStream can help doctors have information about their patients on their first visit and help them establish an excellent medical relationship with them.

Resources:

• Connect with and follow Jordan Penn on LinkedIn.
• Follow Inovalon on LinkedIn.
• Visit the Inovalon Website.

About Judith Kulich:

Judith serves as ZS’s lead for patient health and equity, focused on partnering with clients across the healthcare industry to drive meaningful progress in health equity. She is also an elected member of ZS’s Shareholders’ Council where she serves as the chair of the ESG Committee and leads the ZS Practice Council.

Judith has spent much of her 20-plus years in the healthcare industry focused on drug development and bringing medicines to market globally. In recent years, she has expanded her work into healthcare payers and providers, bringing sectors together to address disparities in care and global health inequities. She has led industry collaborations and ZS’s investments and actively contributed to global health equity partnerships.

Judith established and ran ZS’s pipeline and launch strategy practice area. Internally, she led ZS’s San Francisco office and was one of the founders of Women@ZS and our philanthropic arm, ZS Cares, both of which she is still actively involved in today.

Judith holds an MBA from the Haas School of Business at the University of California, Berkeley, and a B.S. in industrial engineering and operations research from the University of California, Berkeley.

Things You’ll Learn:

• 74,000 black Americans die every year in the United States due to inequities.
• The economic costs of health inequities in the US are over $300 billion annually.
• There is a lack of representation among minority groups.
• There is also a lack of training and incentives to adopt behaviors that bolster equity across healthcare.
• A third of patients who drop out of their care do so because of drivers of health like transportation, food, and housing, which require their partial or full financial support.
• The other two-thirds of patients that drop out of their programs need help with awareness and care coordination.
• Life sciences stakeholders can expand sites of care and increase representation to improve access.
• Targeting specific disease areas and communities is a great start to closing disparity gaps.

Resources:

• Connect with and follow Judith Kulich on LinkedIn.
• Follow ZS on LinkedIn.
• Explore the ZS Website.

Today, in the average ICU, there are 35 smart devices with independent alarms, resulting in 750 alarms per patient per day.

And technology that was supposed to make life easier for medical professionals is overwhelming them and contributing to burnout.

So, what can innovators do build technology that supports providers and enhances the care experience?

Tom Polen serves as President, Chairman and CEO of Becton, Dickinson and Company or BD, a $20 billion global medical technology company headquartered in New Jersey.

Tom is focused on advancing BDs role in redefining the future of healthcare through innovative technologies and solutions that are changing people's lives.

On this episode of HLTH Matters, Tom joins hosts Dr. Jessica Shepherd and Dr. Guatam Gulati to discuss how the first generation of medical technology contributes to the crisis of provider burnout and what BD is doing to improve the next generation of digital solutions.
 

Tom shares his vision for the at-home health experience, explaining what medical services can be performed by patients and how the role of the clinician will change with the adoption of self-screening and in-home treatments.

Listen in for Tom’s insight on AI-enabled medication management and learn how BD identifies the future needs of health care and then invents technologies to advance the world of health.
 

Topics Covered

• BD’s 125-year history of inventing technology to advance the world of health
• Tom’s experience leading BD through the global pandemic
• What BD is doing to address the crisis of provider burnout in healthcare
• How technology can curb or contribute to provider burnout
• The 2 major issues with the first generation of medical technology
• How BD is using AI to improve the next generation of digital medical devices
• The rapid adoption of AI-enabled medication management and pharmacy automation
• BD’s partnership with Microsoft’s AI team to identify diversion of narcotics
• Tom’s vision for the moving some health care into the home
• What types of medical services can be performed by patients in the home
• How the role of the clinician will change as care moves into the home
• Designing in-home therapies that don’t add friction to the living environment

Connect with Tom Polen

Becton, Dickinson and Company

Connect with Dr. Jessica Shepherd & Dr. Guatam Gulati

HLTH

Dr. Shepherd on Twitter

Dr. Shepherd on LinkedIn

Dr. Gulati on Twitter

Dr. Gulati on LinkedIn

Resources

‘BD CEO on Leadership During COVID-19’ in Forbes

WHEN: The Scientific Secrets of Perfect Timing by Daniel H. Pink

About Simon Gisby:

Simon is a principal and the Life Sciences and Health Care Group leader with Deloitte Corporate Finance LLC (DCF) and a principal in Deloitte Transactions and Business Analytics LLP. He has more than 20 years of investment banking experience focused on the healthcare industry. Before joining DCF, Simon was a director with Houlihan Lokey where he specialized in the financial restructuring of healthcare companies. Simon was previously a director in the Global Healthcare Investment Banking Group of UBS Investment Bank, where he structured and completed numerous mergers and acquisitions, initial public offerings, and other capital markets transactions. Simon started his career at Chase Manhattan Bank.

Simon has lectured on and contributed to numerous articles on the healthcare industry and M&A strategy. He is regularly quoted in the national media and is a contributor to the M&A Advisor/Best Practices of Deal Makers. In 2014, Simon was awarded The M&A Advisor Healthcare Restructuring Deal of the Year and in 2013, he was awarded The M&A Advisor Healthcare Deal of the Year.

Simon's clients include multinational medical device and pharmaceutical companies, national and regional health plans and hospital systems, multi-specialty physician groups, and ancillary service healthcare companies.

Things You’ll Learn:

• Deloitte is the largest professional services firm and the largest healthcare practice globally.
• Pipeline businesses grow the traditional way: through expanding their geography, adding a new product, or scaling through vertical or horizontal integration.
• Platforms grow by taking in feedback and creating relationships that make them faster, more accurate, and have better outcomes.
• Health ecosystems consist of connections and networks of companies and different business models that approach and cover health and wellness.
• Healthcare costs in the United States pick up about 18% of GDP.
• One way to address the health equity problem is through education focused on healthcare outcomes for stakeholders.
• Platform businesses are the most valuable businesses.

Resources:

• Connect with and follow Simon Gisby on LinkedIn.
• Follow Deloitte on LinkedIn.
• Explore the Deloitte Website!

Imagine having 24/7 access to your primary care physician.

Doctors and patients alike are frustrated with the current model of rushed visits and disconnected care. But what if there is a better way? What if we leverage a combination of virtual and in-person support to deliver a new model of value-based care?

Dr. Tom X. Lee is CEO of Galileo, a next-generation healthcare delivery system that uses innovative mobile technology to improve the quality and affordability of medical care for all.

Prior to Galileo, Dr. Lee helped grow One Medical into a leading primary care group with more than 70 locations across the United States.

On this episode, Dr. Lee joins host Dr. Jordan Shlain to discuss how patients access the Galileo app, describing how it either functions as your primary care physician or adjunct to your PCP.

Dr. Lee explains how his team recruits the physicians that staff Galileo and explores which medical conditions require a relationship with the provider—and which ones do not.

Listen in for Dr. Lee’s advice for other healthcare entrepreneurs and learn how virtual primary care, when done right, can both improve quality and lower the cost of care.

Topics Covered
 

• What inspired Dr. Lee to name his new company Galileo
• The key issues with the current care model that Galileo addresses
• How a patient accesses the Galileo app and how much it costs
• How Dr. Lee’s team recruits full-time physicians to staff Galileo
• Which medical conditions require a relationship with a provider (and which ones don’t)
• What surprised Dr. Lee about the digital delivery of orthopedic medicine
• How Galileo functions as your PCP or adjunct to your PCP
• How Dr. Lee thinks about prescribing medication through Galileo
• How the pandemic affected digital health in general and Galileo specifically
• Dr. Lee’s top lessons learned from building One Medical
• The potential to make virtual primary care the new normal
• Dr. Lee’s mission to improve quality and lower cost of care

Connect with Dr. Tom X. Lee

Galileo

Connect with Dr. Jordan Shlain

HLTH

Dr. Shlain on Twitter

Dr. Shlain on LinkedIn

Resources

One Medical

About Yaw Fellin:

Yaw J. Fellin, is the VP of Product and Solutions and Clinical Effectiveness for Wolters Kluwer Health

Yaw Fellin brings more than 15 years of experience as a healthcare executive, with proven results leading cross-functional teams, generating value and revenue growth, most recently at Optum, a global healthcare IT company. Prior to that, Yaw spent over 12 years at the Advisory Board, a leading healthcare research firm, where he ultimately led its highest-growth SaaS business line. He received a BS in Healthcare Administration from Penn State University.

Things You’ll Learn:

• Wolters Kluwer is an integrated resource into EMRs to provide clinicians with mission-critical information as they make decisions to deliver high-quality care.
• In the Virtual Care Space, there is a need to amplify the quality and experience for both clinicians and patients.
• Virtual Care is here to stay as it’s proven to increase access to patients and improve their experiences with support throughout their journeys.
• The Digital Health Architect Consumer Education Suite provides patients, consumers, and members access to evidence-based content to improve their digital health experiences.
• The EmmiGuide brings incremental benefits to payers by helping them with care management, particularly scaling member engagement.

Resources:

• Connect with and follow Yaw Fellin on LinkedIn.
• Follow Wolters Kluwer Health on LinkedIn.
• Discover the Wolters Kluwer Health Website!
• Find Wolters Kluwer’s Digital Health Architect Consumer Education Suite here!
• Find Wolters Kluwer’s EmmiGuide in the Microsoft Commercial Marketplace here!

We recognize that nutrition is the front line of health care.

But it’s challenging for patients to sustain lasting changes to their eating habits outside the clinical environment.

Can technology help us promote healthy eating after a patient leaves the hospital or exam room? How do we deliver a customized digital nutrition coaching experience that keeps users engaged for the long-term?

Vanessa Rissetto and Tamar Samuels are the registered dieticians behind Culina Health, a personalized virtual nutrition coaching platform designed to make nutrition accessible and sustainable for everyone.

On this episode, Vanessa and Tamar join host Dr. Jessica Shepherd to discuss what differentiates Culina from other nutrition apps and describe the role of automation in the personalized nutrition space.

Vanessa and Tamar explain why ongoing engagement is key in changing the way a patient eats and how the Culina Health team addresses the emotional aspects of food.

Listen in to understand how Culina collaborates with providers to support their patients and find out how Vanessa and Tamar’s app empowers users to set their own goals, learn about what’s healthy and lead the change process.
 

Topics Covered

• What differentiates Culina Health from other nutrition apps on the market
• The role of automation in the personalized nutrition space
• How to support patients around nutrition once they leave the hospital or clinic
• Why it’s crucial to address the emotional aspect of eating habits
• Vanessa & Tamar’s insight on the addictive nature of sugar
• Why ongoing engagement is key in changing the way a patient eats
• How Culina helps users set their own goals and lead the change process
• How to deal with a weight management patient who’s having a bad day
• How Vanessa & Tamar educate patients around what’s healthy (based on their medical condition)
• What Culina Health is doing to create community among its users
• How Culina works with providers to support patients and collaborate care

Connect with Vanessa Rissetto & Tamar Samuels

Culina Health

Connect with Dr. Jessica Shepherd

HLTH

Dr. Shepherd on Twitter

Dr. Shepherd on LinkedIn

Resources

‘Obese Children Show Hyperactivation to Food Pictures in Brain Networks Linked to Motivation, Reward and Cognitive Control’ in the International Journal of Obesity