Jeffrey Hausman joins David to unpack why modern operational resilience is no longer just about uptime—it’s about designing for disruption. As tech stacks become more complex and interconnected, a single failure can ripple across supply chains, customers, and reputations in seconds. From AI agents to human culture, Jeff breaks down how forward-thinking businesses shift from reactive firefighting to proactive, continuous learning—turning operational strategy into competitive advantage.

PagerDuty doesn’t just fix alerts—it redefines how digital businesses survive and scale. In this conversation, Jeff explores the evolution of resilience from a siloed IT function to a boardroom priority. Whether it’s an LLM sending the wrong content to millions, or a piece of bad code breaking a supply chain, the risks have changed—and so must the mindset. He argues that resilience isn’t about prevention alone, but preparedness, cultural feedback loops, and intelligent automation.

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