In this episode, we are talking about Pay-Per-Click and Google Ads. We ask in-depth questions related to what it means to utilize Google Ads and what that could mean for your business.

We take a deep dive into Google My Business. Why does an auto repair shop need a Google My Business (GMB) profile? How do you set up or update your GMB profile? How can you optimize your GMB profile to be found online?

 In this episode we take a deeper look at the other side of your service counter – your customers and what they are looking for when it comes to great customer service. 

We surveyed nearly 600 U.S. auto repair shop customers to determine what shops could be doing to make customers happier and increase their business. 

We were able to dig into what makes a customer less likely to visit a shop, how willing customers are to leave reviews, and how independent shops are rated against franchises and dealerships.

 Why are your online reviews so important? Because customers write feedback and potential customers make decisions based on those reviews.

In this episode, we focus on the importance of having Google Reviews and how to effectively use them.

Have you taken the time to think about the personality of your shop and how it affects your ability to attract and keep customers?

How do you represent your shop on your website, through reviews and in the community? Does it represent reality?

What if you could know more information about your customers? Like who they really are, what matters to them and how they make decisions? This information is valuable and a huge advantage for your shop. In this episode, we share how today's consumers are researching and choosing a repair shop to service their vehicle. We also provide marketing tips to help you leverage that knowledge to improve your repair shop's sales and service.

Have you ever thought “I bet I could get more customers if I had more money to spend on marketing or advertising”? While that might be true, it’s also false. You don’t need to break the bank to fill your bays.

This episode features marketing tips and advice that will help take your auto repair shop to the next level and get you on your way to becoming known as the best shop in town.

This episode introduces The Busy Bays Podcast. We talk about what this podcast is all about, why auto repair shop owners should listen, who we are, and we also share some marketing tactics that you can start applying right away to help you fill your bays.