This episode of the CCA Corner podcast features an interview with Gus, an OJI trainer and academy instructor in Boston. Gus emphasizes that new CCAs often overstress about memorizing the case at the academy. Instead, he recommends focusing on learning the process of casing mail efficiently, such as starting with bundled flats, then larger flats, and finally letters. He also highlights the regional variations in postal terminology and encourages new hires to ask questions and not compare themselves to experienced carriers. Gus stresses the importance of taking each delivery one at a time, prioritizing accuracy and safety over speed. He reassures listeners that it's okay to ask questions, even after training, and encourages more experienced carriers to mentor newer colleagues.

https://fromatoarbitration.com/cca-corner/