The CEO Stylist

Are you a business owner who pays your staff more than yourself? Or are you an employee who feels underpaid?

Then this episode is for you! Join hosts Yovanka Loria and Kirsten Harris as they tackle the complex world of wages and business expenses. They discuss the real struggles faced by service-based business owners in balancing the growing demands for wage increases despite less work. You’ll gain insight into how businesses manage pay expectations while maintaining profitability amidst tight cash flow and increasing living costs. 

Yovanka and Kirsten also explore the hidden costs of staff absences, the value of education versus experience, unpaid overtime, and the challenge of fairly compensating for expertise. They assess salary models designed to retain talent and strategies for surviving economic downturns. The conversation includes business models that can attract high-paying clients and the essential role of each team member in a business’s success, especially when facing economic pressure. 

But it’s not just about the business side. The hosts acknowledge the importance of employees being able to make ends meet in today’s economy and what it means for them when career progression requires a move for higher pay. They discuss how workplace culture influences job satisfaction and the value of non-monetary benefits in making a job worthwhile. 

So, whether you're an employer, an employee, or somewhere in between, this episode offers valuable insights into the current state of wages and work culture, don’t miss it!  

Read Drive by Daniel H. Pink here: https://www.amazon.com.au/Drive-Surprising-Truth-About-Motivates/dp/1594484805

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Join Yovanka Loria and Kirsten Harris as they reflect on their personal and professional milestones for the first quarter of 2024.

Your hosts get real about setting concrete goals and how this clarity has influenced their focus, productivity, and decision-making. They also share the unexpected experience that reshaped their approach to balancing health, business, and personal ambitions.

In the episode, Kirsten shares her confronting journey

Yovanka reflects on the significant personal growth and challenges she has faced in the early part

So, whether you're navigating the demands of a bustling professional life or seeking inspiration for your next big goal, this episode is brimming with lessons and stories to

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Grab your tissue box and brace yourself for an emotional rollercoaster ride with this episode of The CEO Stylist. Tune in as Yovanka Loria bares her soul, opening up about the emotional whirlwind of managing team dynamics and the

Yovanka reveals that at her lowest, she contemplated selling her business. But her perspective shifted after connecting with a fellow business owner who had faced a true loss. Motivated by her resilience, this kicked Yovanka into action as she was reminded of her dream to inspire and light the way for others to succeed.

As they recount an Instagram mishap that turned into a moment of laughter, the women remind everyone to make the most out of situations by finding humour amidst the stress and leaning on your community for support.

Finally, they discuss the importance of preparing for the unexpected with contingency plans and the art of nurturing growth within your team. As a leader, it's crucial to cultivate an environment where team members are empowered to succeed, even beyond your own business. In Yo’s words, grow them better than you!”

If any topics discussed here have affected you, please know

Naomi - Mental Health Service https://www.roomtobreathecounselling.com.au/

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When Instagram crashes, where do you turn? If your answer isn't 'email marketing', you have been overlooking a marketing goldmine! In this latest episode of The CEO Stylist, dive into the importance of email marketing with Yovanka Loria and Kirsten Harris. As they discuss the Instagram blackout that left business owners without access to their client lists, they remind us of the risks of relying solely on social platforms AND prove why email marketing is far from dead.  
As your hosts discuss their own email habits, find out why, even with an overload of digital messages, certain brands consistently captivate our attention. Yovanka and Kirsten share how to collect email addresses with purpose and create a strong email heading that will translate into real-world engagement and sales. 
That’s not all! Learn how to capture your audience’s attention with an automated email ‘journey’ that will help build and nurture your customer relationships. Discover how to strike the perfect balance between informative and excessive communication, as the women dispel the fear of being labelled as 'spammers.'
PLUS, don't miss the salon client spending analysis that will leave salon owners motivated to enhance customer satisfaction and drive business growth.  So, tune in and get ready to elevate your email marketing strategy to the next level.
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Yovanka: @yovankaloria
Kirsten: @bdbgroup.aus
Interested in learning more about YL Education?
Explore opportunities here: https://yovankaloria.com.au/apply-now/)
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Have you ever faced the uncomfortable task of saying goodbye to a client who just isn't the right fit for your business? In today’s episode of The CEO Stylist, Yovanka Loria, and Kirsten Harris, talk you through establishing professional boundaries, setting clear rules, and when “firing” a client is sometimes the best move for your salon. 
Kirsten kicks off the conversation by sharing a story from her salon days, about a client who pushed the limits by treating her dog like a human in the salon. This story leads into a discussion about the traits of difficult clients who may not be the best fit for your service and how setting clear rules and communicating effectively are key to curating a clientele that aligns with your values. 
During the early stages of business, the drive for income and growth may sometimes lead you to overlook boundaries and accept challenging clients. Here, Yovanka and Kirsten discuss the risks of crossing your own professional lines and compromising on standards for immediate financial gain. Yovanka even recalls a particularly tense encounter with a client demanding off-hours service and how this taught her the importance of maintaining robust client assessments and standing firm on pricing. It's about respecting the value of the work you do and the space you've created. 
Finally, the women conclude by explaining the impact of a strong sales process, tactful email marketing, a spaced-out consultation and service schedule, and how these things can lay the foundation for mutual expectations and lasting client satisfaction.
By the end of this chat, you'll be ready to evaluate your client roster with confidence, ensuring every appointment is stress-free.
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Kirsten: @bdbgroup.aus
Interested in learning more about YL Education?
Explore opportunities here: https://yovankaloria.com.au/apply-now/)
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Today’s episode of The CEO Stylist reveals the

Key Highlights:

The Untold Journey: Discover the behind-the-scenes of launching and sustaining a successful hair extension company. Yovanka and Ani take us through the unforeseen hurdles and emotional highs and lows of establishing an extension brand. Listen to their struggles,

Insider Secrets Revealed:

You have probably heard of Russian ‘Slavic’ hair,

This episode is a must-listen for salon owners,

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Visit Instagram: @coach.anianne @mourning_hair

OR Visit https://www.anianne.com/

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Looking to elevate your revenue? Join in as Yovanka and Kirsten spill the secrets behind the ultimate pricing strategies for salon businesses. Listen and learn why it's crucial to tailor your pricing structure to your salon's unique margins, whilst mastering tiered pricing to reflect the diverse experience levels of your stylists. 

In this episode, we explore the practical world of salon service efficiency, where expertise equals premium pricing. Your co-hosts discuss the real-world implications of a stylist's ability and efficiency on service charges and learn how to use pricing tools to calculate product costs and service times accurately. 
Take a moment to navigate the emotional and tactical trajectory of implementing a tiered pricing structure with purpose and strategy. 
In this episode, don't just listen, take action! Yovanka and Kirsten teach you the fundamentals of creating a financial roadmap for success with the dream hourly calculator, a game-changing formula empowering you to identify your income goals. 
Learn how to implement percentage-based payment plans for your staff, ensuring alignment through the use of KPIs. By the end of this episode, you'll be armed with the knowledge and tools to sculpt your pricing framework with ambition and precision, setting the stage for success in your salon venture.

Need help with your commission structure? Send us a DM @theceostylistpodcastConnect with KirstenVisit: ⁠⁠https://lnk.bio/bdbgroup.aus

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Yovanka: @yovankaloria
Kirsten: @bdbgroup.aus
Interested in learning more about YL Education?
Explore opportunities here: https://yovankaloria.com.au/apply-now/)
Find a YL Stockist Near You
Discover your nearest YL stockist: https://yovankaloria.com.au/find-a-yl-extension-stockist/
Don't miss out on this episode's valuable insights into pricing strategies that can transform your salon business and propel you towards success.

Picture this: you've nurtured a successful salon business, and grown a loyal client base, but one of your top stylists decides it's time to move on. So, here’s the burning question: Who owns the client? Yovanka Loria and Kirsten Harris have the answers in today’s episode of The CEO Stylist as they share stories from their listeners and their own experiences.
The women unpack a story from Western Australia, where a stylist decided to switch salons, and the salon owner was left wondering who had rights to the clients. Yovanka and Kirsten dissect the aftermath of her move, the ethics and legalities of client lists, and salon-client relationships and discuss whether a stylist can take their clientele with them when the depart. They also reflect on the importance of trust and open communication between salon owners.
Lastly, Yovanka and Kirsten recount two listener stories surrounding the issue of social media ownership when it comes to employee departure and onboarding. Should the follower base built under your salon's brand walk out the door with a stylist? Should a stylist’s following be handled by the salon when they join the team? The hosts explain how to establish expectations, social media policies and clear contracts that safeguard both the business and its stylists' individuality.
Whether you're a stylist, a salon owner, or someone who enjoys a good story, you'll find something to relate to as Yovanka and Kirsten tackle the salon industry's burning question of client ownership. 
Want advice from Yovanka and Kirsten? Send in YOUR story here for a chance to be featured on the podcast! [email protected]
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Have you ever walked into a salon and felt the buzz of a dream culture? Today Yovanka Loria and Kirsten Harris sit down to explore team building and creating culture within a salon business. They discuss the necessity of establishing your culture before expanding your team and setting a clear vision, values, and morals that will lay the foundation for your desired workplace environment. Sharing personal experiences, they touch on the challenges leaders face, the pitfalls of trying to be overly friendly, and the complexities of entitlement and work ethic influenced by different cultural backgrounds. 

Remember the last time you faced a tough call as a leader? It's like walking a tightrope between being supportive and cultivating accountability. As Yovanka and Kirsten reveal how to integrate the company's ethos into all business facets, from contracts to coffee breaks, learn how, as a leader, you can align and inspire your team to nurture a harmonious yet high-performing salon environment. 

Finally, the hosts get real about the sensitivity of personal issues impacting work performance and the increasing role of mental health awareness. They explain the absolute necessity of learning the right approach to these issues to avoid toxicity and foster a supportive and open atmosphere. The conversation also covers strategies for handling challenging clients and maintaining a positive salon culture, that withstands the pressure of peak seasons and pandemics alike.

So, settle in and prepare to lead by example, your dream work culture awaits. 

Send us your stories here: [email protected]

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Ever feel like work has hijacked your life, leaving you running on empty? In today’s episode of The CEO Stylist, Yovanka Loria and Kirsten Harris share insights on finding balance in a society where being constantly busy has become the norm. From the struggles new parents face when re-entering the workforce to managing a new generation of workers who refuse to burn out, the hosts open up about the changes they’ve implemented in their personal and work lives to break the cycle, recharge, and reclaim their health and relationships. This conversation is a must-listen for anyone seeking to manage work pressures without sacrificing their health and well-being.
Kirsten opens up about a wake-up call, that forced her to confront her lifestyle head-on when work addiction overshadowed her health to a breaking point. This paves the way for a discussion on the often overlooked symptoms of burnout, such as poor nutrition and exercise habits as well as the strain on personal connections, and the importance of carving out time for self-care.
Finally, Yovanka recounts the time she pivoted her business to build a healthier work environment after a rescheduled meeting revealed frustration among her employees. With clear communication and the implementation of flexible work hours, she was able to boost productivity without compromising her employees’ health.

Whether you're climbing the corporate ladder, steering your own business, or tackling a high-stress role, you'll discover how incorporating intentional daily habits, regular physical activity, meaningful social interactions, and balanced nutrition is essential for combating burnout. So join Yovanka and Kirsten, and start on the path towards a more sustainable, recharged work life.
Read ‘Bored and Brilliant’ by Manoush Zomorodi here: https://www.amazon.com.au/BORED-BRILLIANT-MANOUSH-ZOMORODI/dp/1250124956

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