The Change Energizer Podcast

Welcome to the Change Energizer Hot Seat, where we uncover the Trust X-Factor behind legendary business triumphs.

In this episode, host Scott Carly puts Heather Emerson, CEO of Offshore Launch, in the Hot Seat. Heather's company is revolutionizing how US businesses scale by staffing highly-vetted virtual assistants (VAs) from the Philippines.

If you're feeling the squeeze of doing admin tasks instead of income-producing activities, this episode is your game-changer.

In this episode, you will learn... The Truth About Geo Arbitrage: Why the term "cheap labor" is a misconception, and how a high-quality offshore VA can be an attorney or full-on professional who makes better money building your dream. The Trust X-Factor in Vetting: The rigorous, multi-step "headhunting" process, including civil background checks, AI-driven social media investigations, and "Easter eggs" in job postings, to ensure VAs meet the core standards: "I close the loop. I take initiative. I follow through." How to Delegate for Growth: Heather breaks down the four Zones of Work—Genius, Excellence, Competence, and Incompetence—and provides a simple but powerful framework for deciding what to delegate immediately to amplify your output. Overcoming the Two "Offshore Elephants": Straight answers on English fluency (they screen for your accent preference) and data security (including a one-click lockout, cyber security team, and full legal recourse via a registered entity in the Philippines). Setting the Right Expectations: What the first 30 days of working with a VA should look like, how KPIs are used, and why a "yellow flag" in the honeymoon period is a "red flag."

Heather also shares the incredible story of her second-ever client—a roofing company—whose VA helped them become the #1 sales team in a $50 million company.

Don't miss the key to scaling beyond yourself.

Connect with the Guest... Website: offshorelaunch.com Email: [email protected]

Connect with Scott Carly, the Trust Energizer... Email: [email protected]

Find out more about the Trust Credit Score and how it can transform your team communication and client relationships.

Welcome to the Change Energizer Hot Seat Podcast! Host, Scott Carly, the Trust Energizer, drops leaders into the hot seat to reveal the Trust X Factor behind their triumphs.

In this episode, Scott invites Jennifer Ivy from Keystone Bank to experience a tool everyone is asking about: The Trust Credit Score. Jennifer shares two compelling, real-world examples—one high-performer up for promotion and one employee experiencing a "trust crash"—to demonstrate how the five-point scorecard provides a concrete, quantifiable way to:

- Validate a manager's intuition on a candidate or team member.

- Objectively qualify an MVP for promotion or the next level.

- Diagnose and address issues during a "trust crash" or performance gap.

Learn how Jennifer scored her top candidate (8.4 average) based on their meticulous vibe, transparent motives for mastery, immaculate client follow-through, and pursuit of a CTP designation. In stark contrast, she breaks down why the "trust crash" employee scored a 5.0, detailing how a lack of desire, taking "the first available no" with clients, and negative attitude undermined their intelligence and competence.

Jennifer concludes by emphasizing the Trust Credit Score's value as a tool for both front-end hiring and long-term employee development, offering valuable feedback that can be quantified and corrected.

Host, Scott Carley, The Trust Energizer, sits down with Patty Dominguez, Founder of More Leverage Solutions, to discuss the absolute necessity of trust and credibility in what they call the "Trust Economy." Patty shares how her company helps small business owners decipher the world of online marketing and AI to position themselves as thought leaders rooted in trust.

Scott and Patty discuss the foundations of high-trust organizations, covering topics essential for any leader looking to build a high-performing, resilient team.

Key Takeaways & Discussion Points:

- Trust is Paramount: Trust should be an understood common denominator in how a business operates, not a selective value. It is earned over time, and its erosion can quickly damage a brand's longevity.

- The Five Signals of Trust (Scott Carley's Framework): The conversation clarifies the five major categories used to measure trust—the Trust Credit Score.

- Proof, Not Platitudes: Patty emphasizes that proof points, such as ratings and reviews, media placements, and written authority, are essential for building trust. They discuss the value of looking at negative reviews as an area of opportunity for growth and transparency.

- Identifying Fractured Trust: Both Scott and Patty agree that trust often breaks down due to a gap in communication.

- Addressing Issues Head-On: The pair stress the importance of addressing issues immediately, likening avoidance to letting a "cavity" fester until it requires a painful "root canal." A willingness to confront uncomfortable conversations builds trust.

If you're ready to build trust with your prospects and energize your team, head to https://calltheenergizer.com to book a quick call with Scott Carley.

In this special edition of the Change Energizer Hot Seat, guest host Joey McGirr flips the script and interviews trust expert, coach, and speaker Scott Carley. Scott opens up about the "major trust crash" that altered the trajectory of his life and led him to write his book, "Can I Trust You? The Silent Question Everyone in Business is Asking."

The conversation covers:

- Scott's personal journey from ministry to becoming a renowned business coach and the "Maverick Leader."

- The creation and power of his Trust Credit Score system: A simple, five-part tool for managers to quickly assess and address trust issues within their teams.

- Real-world examples of how Scott's Change Energizer workshops and coaching have transformed the lives of entrepreneurs and the effectiveness of large corporate teams.

- Scott's vision for the podcast and his future focus on helping companies align cultures during mergers and acquisitions.

If you're a leader, entrepreneur, or team member looking to understand, build, and restore high-stakes trust, this episode is a game-changer.

Get the Book: Can I Trust You: https://www.amazon.com/Silent-Question-Everyone-Business-Asking/dp/B0F9MXH92H

Welcome to the Change Energizer (Hot Seat) Podcast! In this episode, host Scott Carly sits down with Ken Kladouris, president of Platinum Wealth Group and founder of Seize The Second. Ken takes us on a journey through his professional and personal triumphs, revealing the "Trust X-Factor" behind his success.

Discover how Ken's Platinum Wealth Group specializes in 1031 Exchange real estate transactions, offering clients a passive income solution free from the typical headaches of property ownership. Learn about Seize The Second, his passion project dedicated to helping individuals tap into their authentic selves, shed limiting beliefs, and accelerate their life missions and dreams.

Ken shares a powerful personal story about facing his "wildest high-stakes challenge" by spending five days in complete silence. He reveals the profound lessons learned from this experience, including a deep understanding of impermanence and the importance of observing one's thoughts rather than being controlled by them.

The conversation explores how Ken helps clients decode their chaos and implement real strategies, often utilizing personality assessments to empower them to lean into their natural strengths. He emphasizes the critical role of a clear life vision and the transformative power of honesty in building strong, trusting relationships. Hear a compelling client success story that illustrates how an honest conversation can lead to extraordinary personal and business growth.

This episode also explores the significance of conscious energy, taking purposeful action, and cultivating internal motivation for sustainable growth. Finally, Ken highlights the invaluable role of a supportive team, sharing how trusting his team allows him to pursue personal growth, which in turn empowers them to step up and excel.

Tune in to gain actionable insights on building wealth, fostering self-discovery, and creating a life of purpose and fulfillment.

If you're ready to build trust with your prospects and energize your team, head to https://calltheenergizer.com to book a quick call with Scott Carley.

In this double-sized episode of the Change Energizer (Hot Seat) podcast, host Scott Carley, the Trust Energizer, welcomes Steve Harper, author of "The Ripple Effect: Maximizing the Power of Relationships for Your Life and Business."

Steve and Scott get into the crucial role of authentic, trust-based relationships in both personal and professional success, moving beyond traditional, often transactional, networking. You don't want to miss this episode!

Key discussion points include:

• The Ripple Effect Defined: Steve explains his concept of taking actions, large or small, that positively impact others.

• The Foundation of Trust: The conversation emphasizes that genuine trust is built through consistent investment, curiosity, and a sincere desire to support others.

• Quality Over Quantity: Both Steve and Scott advocate for prioritizing high-quality, value-aligned connections over simply accumulating a large network.

• Human Connection in the Digital Age: They discuss the paradox of increased digital connectivity leading to greater isolation and the growing importance of authentic conversation skills.

• Real-World Application: Steve shares a powerful story of a company in financial distress that turned around by focusing on client relationships.

• Practical Connection Strategies: Learn tips for effective engagement, including going beyond the elevator pitch, being genuinely curious, and finding common ground. Steve also reveals his "outer rim" networking strategy.

• Culture and Team: Steve discusses how the "ripple" philosophy is embedded in his company's DNA, and how his team has become advocates for building strong relationships.

Tune in to learn how you can cultivate a "trust tribe" and create positive ripples that will return to you in meaningful ways, both personally and professionally.

If you're ready to build trust with your prospects and energize your team, head to https://calltheenergizer.com to book a quick call with Scott Carley.

Join your host, Scott Carley, as he welcomes legendary radio host and motivational speaker Sonny Melendrez to the hot seat. Discover how Sonny's career, spanning decades in entertainment, has been built on a foundation of trust, influence, and "intentional enthusiasm."

In this episode, you'll hear:

- Sonny recounts the unbelievable story of being "buried alive" to raise money for charity, demonstrating the power of commitment and cause.

- Learn Sonny's unique approach to connecting with an audience, including his practice of shadowing a Frost Bank teller to truly understand their challenges.

- Sonny shares the three pillars of his message and how he uses his life experiences to inspire others.

- Scott and Sonny discuss the crucial importance of genuine curiosity and connection with people, highlighting how a simple, sincere compliment can have a lasting impact.

- Discover why storytelling is the most effective form of communication and how it allows an audience to create their own "movie in their head."

- Sonny reveals his secret for connecting with an audience in the first few seconds.

- Explore how Sonny ensures his presentations lead to lasting change, often by engaging with audience members individually before and after his talks.

- Sonny reflects on his consistent message of optimism, fun, and encouragement throughout his career, emphasizing the importance of "game time" energy.

- Learn how Sonny has cultivated a dedicated following over decades by using his platform for public service and positive influence.

This episode is packed with insights for leaders, speakers, and anyone looking to build stronger relationships and elevate their "trust credit score."

If you're ready to build trust with your prospects and energize your team, head to calltheenergizer.com to book a quick call with Scott Carley.

In this episode of The Change Energizer podcast, host Scott Carley puts Mario Robles of Schooley Mitchell in the hot seat to discuss how leaders can uncover significant cost savings and boost profitability. Mario reveals the unique approach Schooley Mitchell takes, focusing on the often-overlooked 20% of expenses that can lead to massive financial improvements.

Key Takeaways:

• The 20% Rule: Discover which "background" expenses (like telecommunications, waste management, and merchant services) Schooley Mitchell specializes in optimizing.

• Unbiased Guidance: Hear why Schooley Mitchell's independence from vendors ensures their recommendations are solely in your best interest.

• Transparency & Communication: Mario emphasizes clear communication, realistic outcomes, and being your "watchdog" for ongoing financial optimization.

• Real-World Case Study: A compelling example of how a school district saved $110,000 annually on telecom expenses.

Connect with Mario: https://www.linkedin.com/in/marioarobles/

Interested in being a guest on The Change Energizer podcast? Visit calltheenergizer.com to book a quick call with Scott Carley.

In this episode of The Change Energizer Podcast, host Scott Carley puts Dillon Zwick of Meadowlark Advisors in the hot seat. Dillon, a leading expert in turnaround management consultancy, reveals the trust "X-factor" behind their triumphs in high-stakes business challenges. From navigating multi-million dollar companies on the brink of collapse to dealing with environmental disasters (with criminal charges), Dillon shares unscripted insights into how trust is built, earned, and protected when everything is on the line. Discover how Meadowlark Advisors brings stability, clarity, and realistic solutions to distressed businesses, and why knowing when to use "bankruptcy as a tool" can be the ultimate game-changer.

Key Takeaways:

• What is boutique turnaround management consultancy?

• The radioactive phosphogypsum stack is an environmental disaster. It has led to criminal charges and negotiations with the EPA and state AG to save a bankrupt company.

• Core values of being creative, capable, and candid – delivering hard truths early on with empathy.

• The importance of candid communication to prevent rumors and empower stakeholders, and why "silence doesn't fix trust issues; it compounds them."

• Demystifying bankruptcy as a powerful, albeit expensive, tool for business revitalization, not a sign of failure.

• The psychology of turnaround management – generating support for change when people are invested in old ways.

• Rebuilding trust in crisis situations (e.g., securities fraud indictment), focusing on the future, supporting issues, and providing resources.

• Focusing on facts and tailored solutions over theoretical approaches, fixing problems and enacting change.

Connect with Dillon: https://www.linkedin.com/in/dillon-zwick/

Interested in building trust and being featured on The Change Energizer Podcast? Visit CallTheEnergizer.com to book a call with Scott Carley and gain a personalized trust profile.

In this episode of the Change Energizer podcast, host Scott Carley puts Sandra Tru, a Certified Life Coach at Tru Soul Alchemy, in the hot seat. Sandra, originally from Colombia, raised in New York, and residing in Miami, shares her expertise in helping leaders, who have achieved much but feel unfulfilled, to reconnect with their soul, nervous system, and voice. She explains how her multi-dimensional "soul set" system works through unconscious programming and behavioral neurolinguistic programming (NLP) to help people stop performing and start living a joyful life true to themselves. The conversation looks into how Sandra helped Scott Carley himself repair trust in himself, emphasizing that building self-trust is crucial for success.

Key Takeaways:

• The Soulset System: Sandra's multi-dimensional system helps leaders reconnect to their soul, nervous system, and voice to live a life true to them. It works through unconscious programming, connecting to an emerging true vision and behavioral neurolinguistic programming.

• Trusting Yourself First: Scott Carley highlights how Sandra helped him raise his own "trust credit score," emphasizing that you need to raise your own trust credit score to be successful.

• Overcoming Unconscious Expectations: Many people unconsciously expect bad things to happen in the future because of past experiences, leading to performance-driven actions rather than addressing underlying needs for emotional integration.

• The Importance of Calmness and Safety: When seeking a guide or mentor, trust your body's signal of calmness as an indicator of a safe space for vulnerability and growth.

• Seeing Beneath the Surface: Sandra's gift is seeing clients beyond their external roles and burdens, facilitating the natural emergence of their potent, unique truth.

• Moving from Victimhood to Freedom: By regulating the nervous system and rising in frequency, clients can shift from a victim mentality to seeing possibilities and initiating quantum reprogramming.

• Reconnecting to Inner Compass: The work helps individuals reconnect to their inner compass, understanding that detours or "voids" are often moments of transformation that offer wisdom when leaned into with care.

• Grounding Truth in Actionable Ways: Insights gained are grounded in actionable ways, leading to new habits or "healthy addictions" that align with one's truth, ultimately bringing rest and purpose.

• Owning Your Story: Looking at original triggers and changing the memory of past experiences allows individuals to own their story with pride, recognizing challenges as gifts that build self-esteem and worth.

Connect with Sandra Tru: https://sandratru.com/

Connect with Scott Carley, The Trust Energizer, and to learn more about the Hot Seat Trust Certified Pro Interview Package: http://trustenergizer.com