In today's episode, we uncover the impact of aligning clinicians' language with the priorities of their patients. Our guests, Soroush and Matt Carson, shed light on the pivotal role of understanding a patient's hobbies and passions in revolutionizing healthcare communication. Discover how this empathetic approach can not only break down barriers but also nurture trust, ultimately enhancing the overall patient care journey.

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Hey everybody, Rick Lau here. This week we dive deep into a crucial aspect of building a successful team within your organization. It all starts with understanding the role of the person you're hiring. Jerry shares his personal journey of realizing the importance of clarifying roles and responsibilities within their team and the significant impact it had on their business.

In today's episode, we uncover the significance of a single interview question that has left its mark on the world of business and innovation. Elon Musk often poses this question to potential hires. Join us as we explore why this question holds the key to 

In today's episode, We explore the primary obstacles obstructing meaningful transformation in their field. The discussion revolves around four key issues: recruitment and retention challenges, competency delivery in education, an impending emission challenge, and the misalignment with the current professional generation. Tune in to gain valuable insights into addressing these challenges and fostering positive transformation in your industry.

In today's episode, Join us as we simplify motivation. We'll break it down into what drives us from within (like passions and curiosity) and what comes from outside (like money and rewards). Discover why many of us first think about money when motivating others and how this can sometimes backfire. Understanding these motivators is the key to better leadership, teamwork, and personal growth.

In today's episode, we unravel the secrets of creating job advertisements that truly shine. Gone are the days of cookie-cutter listings; we delve into the importance of tailoring your job ads to entice top-tier candidates. By examining real-world examples and dissecting the language used, we'll show you how to highlight the unique aspects of your job, making it irresistible to the talent you're seeking.Tune in now and learn how to transform your job ad from mundane to magnetic.

In today's episode, we tackle a universal dilemma that resonates with both parents and professionals alike: the struggle to delegate effectively. Our guest shares an unconventional yet incredibly effective approach to delegation by using his children as test subjects. Tune in to discover the ingenious ways he's harnessed the power of delegation in his family life, ultimately shaping his kids into competent, responsible individuals.

In today's episode, we take a deep dive into the world of workplace delegation and demystify the art of making it non-annoying. Delegation is a crucial skill for leaders, yet many struggle with it, either by over-delegating or under-delegating, often leading to frustration and inefficiency. Our guest experts share their insights and experiences, shedding light on the strategies that transform delegation into a positive force for teams. Discover how effective delegation can boost productivity, nurture talent, and create a more harmonious workplace. Don't miss this episode if you want to lead and work in a way that truly empowers your team.

In today's episode, we shed light on the pivotal role that your front desk plays in shaping your business's success. We dissect the number one mistake that many front desks inadvertently commit, a blunder that could be jeopardizing your brand's reputation and profitability. Tune in to learn from real-world examples and expert insights as we provide actionable strategies to transform your front desk into a welcoming and efficient gateway for your customers, ensuring they leave with a positive impression and a desire to return.

In today's episode, we delve into mastering objection management during booking calls. Experts reveal a proven process to transform objections into opportunities by emphasizing ownership, strategic alignment of KPIs, and provider accountability. Tune in for valuable insights on achieving a harmonious blend of support and accountability, enabling you to excel in managing objections during initial bookings.