The Combustion Chronicles

How are business leaders using experience design to keep up with the pace of change? On this episode, host Shawn Nason is joined by a panel of experts to talk about the role that experience design plays when innovation gets accelerated. Guests include Braden Kelley, customer experience and innovation solution director at HCL Technologies; Diane Stover-Hopkins, founder and CEO of ExPeers; and Michael Horn, senior strategist at Guild Education.

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Lots of organizations talk about being customer centric; this week's guest actually makes customer centricity happen. Join the conversation as host Shawn Nason gets real with internationally recognized thought leader, keynote speaker, and author Annette Franz about focusing on the humans in Experience Ecosystems by putting customers in the center of the organization's discussions, decisions, and designs.

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How do you create experiences so amazing that they're nothing short of magical? According to this week's guest, it all comes down to leadership. Join host Shawn Nason as he sits down with Lee Cockerell, former executive vice president of operations for the Walt Disney World Resort, to talk about the role that people-centric leadership plays in creating experiences that change people's lives.

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On this week's episode, host Shawn Nason explores innovation and disruption through the lens of the investment world. Though sinking major money into the next big thing is never a sure bet, investing in innovation requires looking beyond the immediate return on investment to focus on creating a better world. Episode guests include Michael Lee, senior vice president of strategy and marketing at Innovation Minds; David Kepron, founder and owner of NXTLVL Experience Design; and Garnet Heraman, co-founder and managing partner of Aperture VC.

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Having served in executive leadership roles with some of the world's most recognizable companies, this week's guest brings a unique perspective to understanding the importance of human-first experiences. Join in the conversation this week as host Shawn Nason talks with Emily Chang, CEO of McCann Worldgroup China, to discuss culture and leadership as well as the role that social legacy plays in the business world.

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According to customer experience expert Shep Hyken, there's a big difference between repeat customers and loyal customers. And, to be successful, companies have to know the difference. Join us this week as Shep, an in-demand keynote speaker and best-selling author, joins host Shawn Nason for a no-holds-barred conversation about loyalty killers, the importance of leadership and culture, and the launch of his new book, I'll Be Back: How to Get Customers to Come Back Again & Again.

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The banking industry is at an interesting crossroads as it navigates the Experience Economy, the expectations of a mobile generation, and the uncertainties of the cryptocurrency frontier. How can banks leverage experience to stay relevant and competitive in a rapidly changing world? On this episode, host Shawn Nason explores experience design in the banking industry with Robin Beers, SVP of customer insights and experience design at Wells Fargo, Renee Pezzi, SVP and head of enterprise experience at Atlantic Union Bank, and Andrés Ospina, SVP and head of user-centered design at City National Bank.

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No one shares an average experience; they share things they love and things they can’t stand. When you create a remarkable experience for your customers, they become your best marketers. On this episode, host Shawn Nason sits down with international keynote speaker, author, and customer experience coach Dan Gingiss, who explains why creating remarkable customer experiences is a company's best option for their sales and marketing strategy.

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There's a big difference between services and experiences, and according to this week's guest, companies who are not staging experiences are missing important revenue opportunities. In this episode, Joe Pine, internationally acclaimed speaker and bestselling author of The Experience Economy: Competing for Customer Time, Attention, and Money, joins host Shawn Nason to challenge leaders from all industries to rethink their approach to customer experience.

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Like it or not, artificial intelligence, robots, and other emerging technologies keep business leaders on their toes as they try to figure out how to navigate a changing world. How can we stay a step ahead of these changes, and more importantly, how can we humanize the technology as it emerges? On this episode, we're diving into the role that emerging technologies play in creating experiences that keep people coming back with guests Lou Carbone (founder and CEO of Experience Engineering Inc), Craig Allan Ahrens (senior vice-president of growth and strategy at CareRev), and Christoph Burkhardt (CEO of OneLife and founder of TinyBox Academy).

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