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The Copernican Shift
The Copernican Shift episodes
- Welcome to the CXM Experience
In the past 10 months, Internet usage has increased 70%. We're on our devices almost all the time. That makes the customer experience even more important than ever. The questions every business leader should ask are: How do I make someone want to be a customer, and how do I make them want to stay a customer? This podcast series is all about answering those questions.
9 min - Welcome to the CXM ExperienceIn the past 10 months, Internet usage has increased 70%. We’re on our devices almost all the time. That makes the customer experience even more important than ever. The questions every business leader should ask are: How do I make someone want to be a customer, and how do I make them want to stay a customer? This podcast series is all about answering those questions.9 min
About The Copernican Shift
From the publisher's feed
Welcome to The Copernican Shift (formerly, the CXM-Experience), the podcast that challenges you to change your perspectives about marketing, advertising, and digital channels.
Join Sprinklr CXO Grad Conn and his guests for tips, insights, and strategies aimed at helping you embrace the new marketing world where customers are connected and empowered like never before — it's a Copernican shift that puts your customer in the center of the marketing universe. The podcast is occasionally irreverent, possibly contrarian, but always entertaining and informative.
The Copernican Shift. Mapping perception to reality since 1543.