An insightful Kaffeine & Karrots conversation between Prithwi Dasgupta (CEO, SmartKarrot) and Brandon Almendarez (Director - Customer Success, Lexipol) decoding secrets of high-performance customer success leadership, including answers to the following questions:

Join Prithwi Dasgupta (CEO, SmartKarrot) in an insightful conversation with Srikant Chellappa (Founder and President, Engagedly) in this episode of The People Strategy Leaders Podcast as he shares powerful lessons in building and growing winning teams in times of change.

User adoption is on the critical path to value creation and benefits realization. Hence, it should be a part of every CS team’s mission.

Your first few hires should be Renaissance CSMs: multi-skilled, hustling, gritty, thinking outside the box, and not feeling stuck in processes (or the lack of it).

An insightful Kaffeine & Karrots conversation between Prithwi Dasgupta (CEO, SmartKarrot) and Jennifer Chiang (Head of Customer Success, Seso) deciphering Customer Success for startups, including answers to the following questions: 1. When is the right time to start CS? 2. How do you define a startup? 3. What traits should you look for in your...

What would it take for the customer to achieve so much success from using your SaaS product that they renew for the next 20 years (or more)? To a great extent, the secret lies in successful and sustained user adoption. But why is user adoption so hard? What are some obvious (and not so obvious)...

Post-Series A funding is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for truly unlocking efficiency).

Your business can have more than one ideal customer. It’s important to keep an open mind on it at the product-market fit stage (and optimize your strategy accordingly).

There are so many different definitions of startups, but, at the end of the day, it really depends on team maturity (including the maturity of the customer success team).

AI enables companies to cater to many more customers than they ever could. We will see this trend growing and AI becoming much more evolved in the next five years.