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The Customer Success Intelligence Podcast
By SmartKarrotBusiness
The Customer Success Intelligence Podcast episodes
- Ep | Sue Nabeth Moore – Customer Success: From “Churn Buster” to “Earn Booster”Over the last decade, customer success has evolved from being perceived as only a “churn buster” to an “earn booster” strategically connected to the revenues.2 min
- Ep | Irit Eizips, Chief Customer Officer & CEO, CSM Practice – What Was the Hottest CS Topic in 2021?COVID-19 made everything go digital. It enabled organizations of all sizes to serve the full spectrum of customers—right from the upper echelon down to the long tail.3 min
- Ep 1 | Andreas Knoefel – The Impact of Net Revenue Retention (NRR) on Your SaaS BusinessFor subscription-revenue companies, dipping Net Revenue Retention (NRR) almost always results in your Cost of Sales going up.2 min
- Ep | Sue Nabeth Moore – The Key to Achieving Sustainable User AdoptionAdoption is not a one-time activity. Sustainable user adoption is all about continuously matching the pace of evolution of your product to that of your customers’ business environment.2 min
- Ep | Jason C. Whitehead – Change Management in the World of SaaSThe best part of the SaaS is that upgrades can be released frequently with ease & across the customer base, but the challenge lies in creating a culture of continuous learning. Excerpt from a conversation on Change Management in the World of SaaS between Prithwi Dasgupta, CEO SmartKarrot, and Jason C. Whitehead, Co-Founder Success Chain.2 min
- Ep | Irit Eizips, Chief Customer Officer & CEO, CSM Practice – Augmented Intelligence for Mitigating Customer ChurnCreate more “customer time” for your CS team by leveraging Augmented Intelligence and automation to connect your learning back into optimizing playbooks and processes.2 min
- Ep | Peter Armaly, Sr Director, Customer Success, Oracle – The Importance of Adaptable Processes for Customer SuccessCustomers differ in their needs and expectations. So, you need to have multiple adaptable processes for different sets of customers.3 min
- Ep | Irit Eizips, Chief Customer Officer & CEO, CSM Practice – The Role of Product Usage Data in Mitigating Customer ChurnA nuanced understanding of product usage data by persona is essential to know if your key stakeholders are seeing value out of your product.2 min
- Ep | Alan Fecamp, Founder, Just Digital – Evangelizing Customer Success Externally and InternallyEvangelizing Customer Success—externally and, even more so, internally—is a necessary skill for CS Leaders.2 min
- Ep | Rick Adams – Which Is Better: NRR or Customer Lifetime Value?Net Revenue Retention (NRR) is a very valuable CS metric. However, measuring success over a longer term may require more sophisticated metrics such as Customer Lifetime Value.2 min
About The Customer Success Intelligence Podcast
From the publisher's feed
['The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best…
practices from the best and brightest in the field of Customer Success to fuel your growth.', 'The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.']
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