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The Customer Success Intelligence Podcast
By SmartKarrotBusiness
The Customer Success Intelligence Podcast episodes
- Ep | Rick Adams – Implementing Customer Success Needs Strategic PlanningCS organizations usually go from being more organic to more organized. However, even during the early days, there should always be a clear strategic vision and mission in place.2 min
- Ep | Alan Fecamp, Founder, Just Digital – The First Step to Successful Customer Success Leadership HiringThe C-Suite’s understanding of the CS leadership role—the playbooks they will execute, the ROI they will produce, and the support they will need—is key to making the right hire.2 min
- Ep 3 | Rick Adams – A Customer Success Platform Serves Diverse Stakeholders and NeedsA Customer Success Platform caters to the diverse business and customer intelligence needs of different stakeholders—starting from the CSM all the way up to the CEO and Board.3 min
- Ep | Alan Fecamp, Founder, Just Digital – Common CS Hiring Mistakes and How to Avoid ThemOrganizations tend to make similar mistakes while hiring for Customer Success. You can avoid them with hiring insights from recruiting partners and by understanding wider market trends.2 min
- Ep 2 | Marty Kaufman – The Key Questions Every Customer Success Leader Must AnswerEvery Customer Success Leader must answer some strategic questions for their company, customers, team, and themselves. Being able to successfully answer these questions is a make-or-break, yet learnable, leadership skill.2 min
- Ep 3 | Rick Adams – The Role of Data in Customer Success ManagementMaking sense of customer data and deriving actionable customer intelligence from it is a critical first step toward customer success.1 hr 1 min
- Ep 5.5 | Jennifer Chiang – Customer Success Is about Being a Trusted AdvisorCustomer Success should be a trusted advisor to customers so that internal champions continue to evangelize for you across roles and turnover.2 min
- Ep 3 | Rick Adams – The Difference between Business Intelligence and Customer IntelligenceIn contrast to business intelligence, which is inward facing, customer intelligence centers on customer value. This influences how you structure your data, reporting, dashboards, and even teams.2 min
- Ep 3 | Rick Adams – The Road to Customer-Centricity Starts with Understanding Customer DataCustomer Success teams can become more customer-centric by better understanding customer data—in all its variety and velocity—and having a clear line of sight on what they want.3 min
- Ep 3 | Rick Adams – Transforming Data to Insight to Action at ScaleWhat differentiates best-of-breed CS teams from the rest is their ability to transform massive amounts of data to intelligent insights to meaningful action at scale.3 min
About The Customer Success Intelligence Podcast
From the publisher's feed
['The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best…
practices from the best and brightest in the field of Customer Success to fuel your growth.', 'The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.']
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