In this episode, we welcome Martin Bruun Conradsen, a customer experience manager at Alfa Laval, to discuss the intricacies of customer experience management. We explore Martin's background, the importance of understanding customer needs, and the challenges companies face in delivering exceptional customer experiences. The conversation delves into the role of technology, employee experience, and the need for ownership in customer experience initiatives. Martin shares insights on trends in the industry and highlights IKEA as a prime example of effective customer experience strategies.

To follow Martin on Linkedin click here: https://www.linkedin.com/in/martinconradsen/

Please also note that the last part of the episode is generated by AI voice.

Meet Michael, or Michel, or is it Steven? In this lovely episode where we invite this Belgian CX enthusiast to give us his take on our question challenge! Michel also talks about what customer service truly means and how it has evolved over time. He also highlights the importance of training employees in customer experience and mentions his work training a million people through the CX Master Academy.

In this weeks episode, Stine shares her story about transitioning from working in finance to becoming part of the leadership team at a Norwegian bank.

And if you want to reach out to Stine, you will find her here: https://www.linkedin.com/in/stine-borgen-kronback-arildslund-34613886/

Meet Jill Raff! She is all about "Insights Turning Employees Into Advocates and Customer Magnets", she is a Consultant, Speaker, Show Host, Columnist and CEO/Founder of Jill Raff Group, LLC.

Jill litterally grew up at McDonalds, and is still working towards the restaurant industry with CX and EX in addition to starring in her own podcast and livestream "Riffs with Raff"!

In this episode Jill underlines the importance of keeping the focus on the customer's experience and

If you want to get in touch with Jill, here are her details:

E-mail [email protected]

Webpage: https://www.jillraff.com/

Linkedin: https://www.linkedin.com/in/ex2cx-advisor/

Meet Ulrika Jonsson, CEO of Brilliant Future! We are touching upon important subjects like customer centric culture, digitalizing the customer journey and Ulrika shares her experience with transforming the culture in Microsoft and how Brilliant Future aims to be - and is, a strategic partner for their customers.

If you want to connect with Ulrika you will find her here: https://www.linkedin.com/in/ulrika-jonsson/

And also pay a visit to Brilliant Future, they are found here: https://brilliantfuture.se/

So ensure total transparency: Our pod-host Merete is on the board for Brilliant Future AB.

Meet Diane, probably one of the greatest CX Celebrities we have in our time, and listen as we take her trough our question challenge!

You will find Diane on Linkedin here: https://www.linkedin.com/in/dianemagers/

Robin might be Denmarks answer to Petter Stordalen energy-wize, and they are not that different in other aspects either! Robin booked a one way ticket to California and Silicon Valley at the age of 21 and didnt return until many years later. He has worked for companies like Matterport, Linkedin, Salesforce, WeWork to mention some, and currently he is transforming Zensai into a Customer Obsesed plattform for human engagement! Listen as he takes on our challenge with passion and lots of humor in this episode of The CXPod!

To follow Robin on linkedin, use this link: https://www.linkedin.com/in/robingdaniels/

Katja Olilla has over 20 years of experience in B2B branding, communications and marketing. Currently she is the V of Group marketing and communications at Ahlstrom, where she is also responsible for establishing their NPS program, gaining actionable insight to operationalize improvements for their customers. Listen in to Katja giving us her take on our 13 question challenge, while we paralelly discover at least two rabbit holes, get excited about sustainability and the connection between brand and CX! Enjoy!

And if you want to follow or connect with Katja you find her here: https://www.linkedin.com/in/katja-ollila-b7a8382/

What does harmony have to do with Customer and Human experience? We asked Olga Potaptseva, CX consultant and CEO at European Customer Consultancy (ECC), our 13 questions and once again we got new perspectives to them. Do not miss out on this educational episode, and also check out Olgas Linkedin and last but not least: CX panda!

You will find Olga here: https://www.linkedin.com/in/olga-potaptseva/

and CX Panda here: https://cx-panda.com/

Melanie is the Global Partnership Leader at Kantar X Qualtrics, she is part of the Kantar CX Leadership Team and same as The CXPod's host Merete, Melanie is also a twin mum! This, and her quite different take on our 13 question challenge has made her an excellent guest at our podcast - enjoy this episode filled with laughter and great shopping tips too!

PS: As we struggled a bit with delayed sound in this episode, we seem to interrupt eachother even more than usual. Hope you can bear with us :D

https://www.linkedin.com/in/melanie-wright-90699827/