The CXPod

The CXPod

By Merete Medle & Joanna CarrBusinessManagement
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The CXPod episodes

  • The CXPod meets Katja Olilla

    Katja Olilla has over 20 years of experience in B2B branding, communications and marketing. Currently she is the V of Group marketing and communications at Ahlstrom, where she is also responsible for establishing their NPS program, gaining actionable insight to operationalize improvements for their customers. Listen in to Katja giving us her take on our 13 question challenge, while we paralelly discover at least two rabbit holes, get excited about sustainability and the connection between brand and CX! Enjoy!


    And if you want to follow or connect with Katja you find her here: https://www.linkedin.com/in/katja-ollila-b7a8382/

    55 min
  • The CXPod meets Olga Potaptseva

    What does harmony have to do with Customer and Human experience? We asked Olga Potaptseva, CX consultant and CEO at European Customer Consultancy (ECC), our 13 questions and once again we got new perspectives to them. Do not miss out on this educational episode, and also check out Olgas Linkedin and last but not least: CX panda!


    You will find Olga here: https://www.linkedin.com/in/olga-potaptseva/

    and CX Panda here: https://cx-panda.com/

    49 min
  • The CXPod meets Melanie Wright

    Melanie is the Global Partnership Leader at Kantar X Qualtrics, she is part of the Kantar CX Leadership Team and same as The CXPod's host Merete, Melanie is also a twin mum! This, and her quite different take on our 13 question challenge has made her an excellent guest at our podcast - enjoy this episode filled with laughter and great shopping tips too!

    PS: As we struggled a bit with delayed sound in this episode, we seem to interrupt eachother even more than usual. Hope you can bear with us :D

    You can find and reach out to Melanie here:

    https://www.linkedin.com/in/melanie-wright-90699827/

    1 hr 2 min
  • The CXPod meets Stine Ringvig Marsal

    Meet Stine, this firework of a CX enthusiast from Denmark! With a great passion for inclusive customer experiences, she touches on two of the topics that we are the absolute most passionate about here at The CXPod! Stine explains why being inclusive and taking this factor into consideration when working with customer journeys is important - for humanity and for business, and she does off course also take on our 13 question challenge!


    If you want to reach Stine, her linkedin is found here: https://www.linkedin.com/in/stinemarsal/

    1 hr 11 min
  • The CXPod meets Jannecke Drangert-Hveding - again!

    Jannecke is one of, if not the most experienced CX professionals in Norway. She is the CEO of Customer C, she is a founder of NCXN, a board member, mother and a strategy consultant! We are pleased to welcome Jannecke back to the pod, this time, for our 13 question challenge!


    Jannecke is found here: https://www.linkedin.com/in/janneckedrangerthveding/

    and to read more about Customer C: https://www.customerc.no/

    1 hr 8 min
  • The CXPod meets Sandra Thompson
    Sandra Thompson is the first Emotional Intelligence Coach in the UK. She has been working for years with bringing Emotional Intelligence, the skill, to customer and employee experience. In this episode she has said yes to our 13 question challenge, and certainly has put her own touch on it! Enjoy! Ps: unfortunately Joanna had some issues with her sound / echo during the episode but as it is too good not to publish, we hope you can excuse this😃
    Sandras LinkedIn: https://www.linkedin.com/in/cxeisandra?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
    58 min
  • The CXPod meets Colin Shaw

    Colin Shaw is an original pioneer of Customer Experience. LinkedIn has recognized him as one of the ‘World’s Top 150 Business Influencers‘, where he has over 292,000 followers and is one of the exclusive Top Voices which is the official LinkedIn influencer program. Colin’s company, Beyond Philosophy, LLC, has been recognized by the Financial Times as one of the leading management consultancies for the last four years. In this episode Colin gets challenged by the CXpods 13 question challenge, and we are so honored to have him, that we have dressed the same for the occation!

    53 min
  • The CXPod meets Shawn Nason

    He introduces himself as what happens when a musician and pastor turns Walt Disney Imagineer turns CXO, Founder and author gets and beats cancer turns CEO to help humanize the world, one person at a time! Meet Shawn Mason from USA and hear his take on our 13 questions!

    46 min
  • The CXPod meets John Sills

    John Sills, or the yellow chair-man as we like to refer to him as, is the writer of the book Human experience; how to make life better for your customers and create a more successful organization (Book of the year 2023). He is also the Managing Partner at The Foundation. Today he is our eminent podcast guest, and has let us challenge him with our 13 questions on and about customer, or human experience as we like to call it! Enjoy!

    37 min
  • The CXPod meets Clare Muscutt

    Clare is the founder of Women in CX (WiCx) and has so much passion for CX that she created her own job and a network for women and allies around it! In this episode, she takes on our 13 question challenge and gives us her perspective on some of the most asked questions about CX in 2024.

    Feel free to check out Clare on Linkedin: https://www.linkedin.com/in/clare-muscutt/

    And make sure to look up and register for the WiCx network here: https://womenincx.community/

    The article mentioned in the conversation is to be found here:

    https://womenincx.community/articles-and-blogs/why-customer-centricity-may-be-killing-your-cx-strategy-by-clare-muscutt

    48 min

About The CXPod

From the publisher's feed

Merete Medle: With over 20 years in CX, she excels in leadership, strategy, and operationalising CXM. As the Founder of NCXN Merete is known for her dedication to diversity, growth, and digital innovation in the Norwegian CX industry.