The Daily Standup

Episode 155: SuccessCOACHING COO Andrew Marks sees some familiar patterns emerging.

⏱️ Timestamps:

00:00:00 - Intro

00:02:06 - Missteps in post-COVID priorities

00:03:57 - The doorman fallacy explained

00:05:59 - Lessons not learned from past mistakes

00:07:00 - Owning a number: the path to influence

00:08:18 - Evolution of Success Coaching programs

00:11:14 - Closing thoughts and future plans

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevalue.show

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Andrew Marks:

Andrew's LinkedIn: https://www.linkedin.com/in/andrew-successhacker

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Episode 154: Ty Raia thinks the CS identity crisis is overblown.

⏱️ Timestamps:

00:00:00 - Intro

00:02:17 - The clash of CS ideals vs. reality

00:03:16 - CS as a ghost in the machine

00:04:56 - Misleading expectations in hiring

00:05:57 - Hodgepodge roles in startup life

00:08:21 - Setting vision amid chaos

00:09:28 - Leadership and adaptability in growth

00:10:50 - Wrapping up with Lifetime Value

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ty Raia:

Ty's LinkedIn: https://www.linkedin.com/in/tyraia/

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And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

Episode 153: How do you build a customer success department for a company with no customers? Andy Magnusson shares his story.

⏱️ Timestamps:

00:00:00 - Intro

00:01:01 - Building customer success before customers

00:01:43 - Facing the uncharted early-stage startup

00:03:02 - Hiring customer-facing roles early

00:04:49 - Reflections on the evolving role of success

00:06:52 - Challenges of iterating without a market

00:07:23 - The meaning behind Sandgarden

00:08:12 - Being the voice of future customers

00:09:20 - Why product marketing starts sooner than you think

00:10:52 - Reverse engineering the roadmap to success

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Andy Magnusson:

Andy's LinkedIn: https://www.linkedin.com/in/andy-magnusson/

Mentioned in this episode:

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Episode 152: CS is a catch-all, but there's one profession in particular Duane Hutchison doesn't want associated with it.

⏱️ Timestamps:

00:00:00 - Intro

00:03:15 - Customer success meets frustration

00:03:55 - Tough analogies: the CS cultural struggle

00:05:00 - Entitlement or incentives? Picking a culprit

00:06:48 - Junk drawers of the workplace

00:09:28 - QBIQ: framing feedback with finesse

00:11:53 - Hot potato teamwork and ownership fears

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Duane Hutchison:

Duane's LinkedIn: https://www.linkedin.com/in/duanehutchison/

Mentioned in this episode:

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Episode 151: The guys read a report from a prestigious firm.

⏱️ Timestamps:

00:00:00 - Intro

00:01:19 - Reddit, Bane, and potential sponsors

00:01:50 - Crux of the article: mismatch in priorities

00:04:55 - Data accuracy and questionable assumptions

00:07:28 - Dissecting survey methodologies

00:09:52 - The clickbait effect of prestigious sources

00:10:55 - Bane’s advice and its triviality

00:11:09 - The epistemology of customer success

00:12:10 - Wrapping up and teasing part two

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

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Episode 150: Self proclaimed superfan Laura Condy is here to butter our bread.

⏱️ Timestamps:

00:00:00 - A bold claim

00:01:26 - Laura’s customer success journey

00:03:10 - Why you *must* watch The Daily Standup

00:03:46 - Mastering the buzzwords of tech

00:05:21 - Transforming your LinkedIn feed

00:09:10 - Finding camaraderie through a podcast

00:11:05 - Making CS inclusive and relatable

00:13:09 - Wrapping up with humor and gratitude

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Laura Condy:

Laura's LinkedIn: www.linkedin.com/in/laura-condy-69398b99

Mentioned in this episode:

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Dave Jackson isn't afraid to shake things up. In this episode of The Daily Standup, he envisions a world without customer success.

⏱️ Timestamps:

00:00:00 - In a world without customer success

00:00:34 - Welcoming Dave Jackson to The Daily Standup

00:01:55 - Defining customer success

00:02:22 - Misalignment in CS understanding

00:03:12 - Frank Slootman’s controversial take

00:04:15 - Company-wide philosophy debate

00:06:07 - Silos and CS challenges

00:08:55 - JP’s adaptable approach

00:10:40 - Customer-led growth vision

00:12:07 - Focus on capability over structure

📺 Lifetime Value: Your Destination for Customer Success content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung/

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Dave Jackson:

Dave's LinkedIn: https://www.linkedin.com/in/davidjacksonuk/

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The WONDERFUL Ornella Jacobs joins the boys from across the pond to urge the community to SIMPLIFY customer success.

Ornella Jacobs asks the community to quit it with the acronyms, the jargon, and the over-complication - let's get back to basics!  Bonus: she shares the perfect method for making margaritas.

Timestamps:

00:00:00 - Introducing the Daily Standup

00:01:36 - Simplifying Customer Success

00:03:03 - Simplifying Processes for Better Scalability

00:04:24 - Making Customer Success Accessible

00:05:37 - The Influence of Hospitality in Customer Success Strategy

00:06:49 - The Importance of Limes in the Recipe

00:08:04 - Simplifying the role of the CSM

00:09:31 - Maximizing Customer Calls for Better Results

00:10:51 - Wrapping up with Ornella

00:12:11 - Like, Subscribe, and Comment!

📺 Lifetime Value: Your Destination for Customer Success content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ornella Jacobs:

Ornella's LinkedIn: https://www.linkedin.com/in/ornella-jacobs/

Mentioned in this episode:

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Episode 119: Russell Bourne has one deceptively easy suggestion for becoming less reactive.

⏱️ Timestamps:

00:00:00 - Intro

00:01:28 - The importance of setting clear goals

00:02:15 - Avoiding workplace whack-a-mole

00:04:13 - Investor impact on business goals

00:06:22 - Consulting insights: early-stage companies

00:06:41 - The pyramid principle for goal alignment

00:08:59 - JP’s experience with team alignment

00:12:03 - Practical tip: start with why goals matter

00:12:33 - Wrapping up with a touch of humor

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Russell Bourne:

Russell's LinkedIn: www.linkedin.com/in/russellbourne

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How did we make it this far into TDSU without an episode about the quarterly business review?

No matter. Jess Cohen of UpdateAI rights our wrongs, and tells us why the QBR is destined for the trash can.

⏱️ Timestamps:

00:00:01 - Dismantling the QBR

00:01:08 - Jess Cohen, Head of CS at UpdateAI

00:02:00 - Jess's novel idea

00:03:32 - Engaging versus rote QBRs

00:04:38 - Replacing blank screens with AI

00:06:09 - Using data as discussion starters

00:08:02 - Proactive versus reactive QBRs

00:11:01 - Value landmines in customer success

00:12:33 - Like, comment, and subscribe!

📺 Lifetime Value: Your Destination for Customer Success content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Jess Cohen:

Jess's LinkedIn: https://www.linkedin.com/in/jessicalaurencohen/

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