The Daily Standup

Episode 165: Jasmine Reynolds has some tips on keeping AI in its place.

⏱️ Timestamps:

00:00:00 - Intro

00:01:35 - The conference correspondent

00:02:14 - Keeping humanity first in a world of AI

00:02:45 - AI as a supportive tool, not the driver

00:03:30 - Practical AI use in CSM daily tasks

00:04:27 - Democratizing access: tools and human skills

00:06:55 - Leveraging humanity to build relationships

00:07:43 - Champion transitions and the human touch

00:09:24 - Soup, empathy, and the undefeatable CSM

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Jasmine Reynolds:

Jasmine's LinkedIn: https://www.linkedin.com/in/jasminecreynolds/

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Episode 164: Matik.io co-founder and CEO Nik Mijic believes deeply in storytelling with your customers...but technology still plays a role.

⏱️ Timestamps:

00:00:00 - Intro

00:01:08 - Automating data storytelling

00:01:33 - The ROI challenge in today’s climate

00:02:28 - Lessons from LinkedIn: data as a superpower

00:03:44 - The many layers of ROI storytelling

00:06:18 - Let progress crush perfection

00:07:30 - Building trust with data, not just stories

00:09:40 - The ROI hierarchy: Maslow’s pyramid, redefined

00:11:02 - Where to find Nik and Matik

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Nik Mijic:

Nik's LinkedIn: https://www.linkedin.com/in/nikola-mijic-9012201b/

Mentioned in this episode:

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Episode 163: Shawn Stiffler doesn't care what stage you're at - there's always room to innovate.

⏱️ Timestamps:

00:00:00 - The sauce button

00:02:13 - Customer success starts with scrappiness

00:03:42 - Resourcefulness in scaling success

00:06:16 - Scrappy or just doing more with less?

00:08:35 - Creative solutions: An AI budget workaround

00:10:40 - The restaurant lesson: Shoot the deer

00:11:10 - Cultivating risk-taking within safety

00:12:47 - Signing off with lessons in action

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Shawn Stiffler:

Shawn's LinkedIn: https://www.linkedin.com/in/shawn-stiffler-68947773/

Mentioned in this episode:

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Episode 162: Brittany Yandura needs you to go a level deeper with your customers.

⏱️ Timestamps:

0:00:00 - Intro

0:01:36 - The power of consultative onboarding

0:02:08 - The “should” over the “can” in guiding customers

0:03:04 - User manuals vs. actionable onboarding value

0:03:42 - Timing and audience: critical success factors

0:06:29 - Bridging language and communication gaps

0:07:41 - Rethinking onboarding as a transformative tool

0:09:45 - The ultimate question: what do your best customers do?

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Brittany Yandura:

Brittany's LinkedIn: https://www.linkedin.com/in/brittanyyandura/

Mentioned in this episode:

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Episode 161: Rob's spun up a community or two - he's got tips on how to do it, including whether you should at all.

⏱️ Timestamps:

00:00:00 - Intro

00:01:51 - Community is not a magic solution

00:02:55 - What makes a great community subject

00:03:38 - From professional associations to SaaS

00:06:20 - JP’s Discord story and the need for depth

00:08:38 - Organic passion vs transactional communities

00:09:57 - Scaling strategies and starting slow

00:12:35 - Defining purpose and managing expectations

00:14:04 - The 99-1 rule: Participation ratios in practice

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

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Episode 160: Keishla Ceaser-Jones wants you to rethink the term "value."

⏱️ Timestamps:

00:00:00 - Intro

00:03:15 - Value realization: The ultimate goal

00:04:31 - From data to ROI: Bridging the gap

00:07:04 - Quantifying value in metrics that matter

00:08:12 - Focused goals: Narrowing the conversation

00:10:53 - Diverse perspectives on what value really means

00:12:29 - From vendor to partner: Building trust

00:13:39 - Closing thoughts and the narrative of value

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Keishla Ceaser-Jones:

Keishla's LinkedIn: https://www.linkedin.com/in/keishlaceaserjones/

Mentioned in this episode:

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Episode 159: Samuel Cummings cracked the code on expressing empathy at scale.

⏱️ Timestamps:

00:00:00 - Intro

00:01:07 - Bona fides

00:02:21 - Why jobs depend on digital empathy

00:03:06 - Beyond buzzwords: defining digital empathy

00:03:39 - The formula for empathy revealed

00:05:01 - Applying empathy at scale

00:07:30 - The Greek philosopher of customer success

00:08:30 - The balance of speed and personalization

00:10:36 - Farewell with a side of humor and food

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Samuel Cummings:

Samuel's LinkedIn: https://www.linkedin.com/in/samuelj314/

Mentioned in this episode:

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Episode 158: Adreon Morgan's best customer just got acquired. She's looking for advice.

⏱️ Timestamps:

00:00:00 - When customers get acquired

00:00:34 - Welcoming voices of customer success

00:01:17 - A challenging customer story unfolds

00:02:14 - Small accounts, big challenges

00:03:01 - The art of navigating acquisitions

00:05:07 - Building bridges with the new guard

00:07:31 - Keeping champion buy-in strong

00:08:59 - Tackling renewal hurdles

00:10:56 - Metrics that tell a wellness story

00:11:59 - Unpredictable churn and proactive playbooks

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevalue.show

Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Adreon Morgan:

Adreon's LinkedIn: https://www.linkedin.com/in/adreon-morgan-45189445/

Mentioned in this episode:

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And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!

Episode 157: *Just* focusing on revenue isn't enough, according to Emily Garza.

⏱️ Timestamps:

00:00:00 - Intro

00:02:16 - Embracing revenue in CS

00:04:35 - Tying metrics to outcomes

00:05:11 - Rob’s pipeline process overhaul

00:07:02 - Sales skills vs. empathy in CS

00:09:07 - Avoiding the failed salesperson trap

00:10:00 - Closing thoughts and winter hats

00:10:25 - Sign-off from Lifetime Value

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Emily Garza:

Emily's LinkedIn: https://www.linkedin.com/in/emily-garza-mba/

Mentioned in this episode:

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Episode 156: What can you do when you've been promoted beyond your capabilities?

⏱️ Timestamps:

00:00:00 - Intro

00:01:34 - The Reddit post dilemma

00:03:14 - What does a promotion even mean?

00:05:45 - The value of titles, money, and power

00:07:32 - Walking away from management

00:09:27 - The Peter Principle unpacked

00:10:38 - The honesty problem in hiring feedback

00:12:11 - Lying on resumes and other debates

00:13:42 - Finding fulfillment as an IC over a manager

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

Matik

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