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The Daily Standup
The Daily Standup episodes
- A digital customer success reckoning (Part 2) | Alex Turkovic
Episode 184: Alex Turkovic joins the pod for a two-part series on - what else? - digital customer success.
⏱️ Timestamps:
00:00:00 - Intro
00:01:45 - Digital CX burnout is real
00:02:42 - Rethinking digital customer success
00:03:43 - Digital CS vs. CS at scale
00:05:13 - Automation: help or hindrance?
00:07:53 - The hybrid future of customer success
00:09:35 - The dark side of digital experiences
00:11:10 - Do what doesn't scale… for now
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Alex Turkovic:
Alex's LinkedIn: https://www.linkedin.com/in/alexturkovic/
Mentioned in this episode:
LTV Shop
The Segment
14 min - A digital customer success reckoning (Part 1) | Alex Turkovic
Episode 184: Alex Turkovic joins the pod for a two-part series on - what else? - digital customer success.
⏱️ Timestamps:
00:00:00 - Intro
00:01:45 - Digital CX burnout is real
00:02:42 - Rethinking digital customer success
00:03:43 - Digital CS vs. CS at scale
00:05:13 - Automation: help or hindrance?
00:07:53 - The hybrid future of customer success
00:09:35 - The dark side of digital experiences
00:11:10 - Do what doesn't scale… for now
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Alex Turkovic:
Alex's LinkedIn: https://www.linkedin.com/in/alexturkovic/
Mentioned in this episode:
The Segment
LTV Shop
14 min - Impact & biscuits | Holly Goodliffe
Episode 183: Holly Goodliffe tells us a tale of two conversations about building digital customer success processes.
⏱️ Timestamps:
00:00:00 - Intro
00:01:52 - The challenge of proving digital CS impact
00:03:40 - A framework for connecting CS to revenue
00:06:23 - From biscuits to business: Holly’s career shift
00:08:57 - Prerequisites for a successful digital CS program
00:10:49 - Digital CS is not magic—laying the groundwork
00:12:20 - The evolution of digital CS from hype to strategy
00:12:55 - Wrapping up!
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Holly Goodliffe:
Holly's LinkedIn: https://www.linkedin.com/in/hollygoodliffe
Holly's website: https://hollygoodliffe.com/
Mentioned in this episode:
The Segment
LTV Shop
15 min - Default to action | Chris Pitman
Episode 182: Chris Pitman is beginning his entrepreneurial journey and finding inspiration from an ancient practice.
⏱️ Timestamps:
00:00:00 - Intro
00:02:02 - Facing challenges early in customer success
00:02:52 - Negotiating with toddlers and customers
00:05:52 - Stoicism in business and life
00:08:00 - The battle within: mindset over stress
00:09:01 - Defining your boundaries in CS
00:11:29 - Balancing success, family, and fulfillment
00:13:43 - Wrapping up!
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Chris Pitman:
Chris's LinkedIn: https://www.linkedin.com/in/chris-pitman-3b86683a/
Mentioned in this episode:
LTV Shop
The Segment
16 min - SaaS spirit animals | Ep. 181
Episode 181: Customer success vanishes tomorrow - what department do you move to?
⏱️ Timestamps:
00:00:00 - Intro
00:01:17 - Surviving a customer success layoff
00:02:10 - Is two years of CS experience enough?
00:03:33 - The "what if CS disappeared?" test
00:04:48 - Where would you go if not CS?
00:07:01 - The surprising path to customer marketing
00:08:13 - How Reddit viewed CS career pivots
00:09:18 - The hidden feeder system in tech
00:10:39 - Wrapping up!
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
Mentioned in this episode:
The Segment
LTV Shop
13 min - The customer obsession moat | John Gleeson
Episode 180: John Gleeson, Founder of SuccessVP, talks founder-led customer success and why your journey to product market fit never ends.
⏱️ Timestamps:
00:00:00 - Intro
00:02:13 - The power of founder-led CS
00:03:21 - Product vs. customer success: same goal?
00:06:27 - The myth of product market fit
00:08:35 - Losing touch with your customer
00:11:02 - What makes a founder customer-obsessed?
00:15:04 - Why great leaders meet their customers
00:17:18 - A tough but rewarding CS career
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with John Gleeson:
John's LinkedIn: https://www.linkedin.com/in/johngleeson10/
Mentioned in this episode:
LTV Shop
The Segment
20 min - Elevate through iteration | Christina Adderley
Episode 179: Christina Adderley has developed a philosophy: using customer success for personal success.
⏱️ Timestamps:
00:00:00 - Intro
00:01:02 - From CS leader to financial broker
00:01:52 - Customer success for personal success
00:03:25 - Planning for success in uncertain times
00:06:47 - Turning CS strategies into career wins
00:09:53 - The balance of luck and preparation
00:10:22 - Applying CS frameworks to real life
00:12:38 - The future of Christina’s business
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Christina Adderley:
Christina's LinkedIn: LinkedIn.com/in/christinaadderleycsm
Mentioned in this episode:
The Segment
LTV Shop
16 min - The difference makers | Sarah Caminiti
Episode 178: Sarah Caminiti thinks there's one profession in particular creating more difference makers than others. Can you guess which one?
⏱️ Timestamps:
00:00:00 - Intro
00:43:00 - A podcast name even Siri can’t find
02:11:00 - The big question: what’s on your mind?
04:03:00 - Leadership, empathy, and a generational shift
06:03:00 - The uphill battle of good management
08:10:00 - CS skills: diplomacy in disguise
10:20:00 - The unsung heroes of customer success
12:30:00 - Sarah’s grand exit… for now!
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Sarah Caminiti:
Sarah 's LinkedIn: https://www.linkedin.com/in/sarah-caminiti-5827b784/
Mentioned in this episode:
The Segment
LTV Shop
15 min - Creative contracting | Alex Litoff
Episode 177: Alex Litoff is focusing on creating more ways for his customers to expand their relationship in 2025.
⏱️ Timestamps:
00:00:00 - Intro
01:31:00 - The 2025 retention challenge
03:08:00 - Multi-year deals: the secret weapon?
05:09:00 - The art of justifying price increases
07:33:00 - Multi-year contracts: a churn warning?
08:50:00 - Value persuasion vs. value discussion
09:39:00 - Can automation replace human persuasion?
10:42:00 - Price hikes we wouldn’t question
11:22:00 - Wrapping up
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Alex Litoff:
Alex's LinkedIn: https://www.linkedin.com/in/alex-litoff-6025a516/
Mentioned in this episode:
The Segment
LTV Shop
14 min - Churn: solved. | Ep. 176
Episode 176: Rob & Dillon dig into how Hubspot solved churn, and they digress only a little bit in the process.
⏱️ Timestamps:
00:00:00 - Intro
00:01:14 - How HubSpot fixed retention
00:01:20 - Lessons from the HubSpot playbook
00:03:42 - The missing mention of customer success
00:06:59 - What stood out the most?
00:09:03 - Clawbacks and sales accountability
00:12:14 - The spectrum of customer fit
00:13:19 - The balance of sales and customer success
00:14:11 - Closing thoughts
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
Mentioned in this episode:
LTV Shop
The Segment
17 min
About The Daily Standup
From the publisher's feed
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?
The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname.
The Lifetime Value Media network is your destination for customer success and go-to-market content.