Today's guest is Synthflow AI's CEO and co-founder Hakob Astabatsyan. He reveals how his company built real-time conversational voice AI for customer support. He addresses the biggest hurdle: preventing AI hallucinations, explaining the work undertaken to de-risk enterprise deployments. Hakob argues the industry must shift from chasing pure innovation to delivering quantitative, measurable ROI. He also explores the new human role as an "AI workforce manager".

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