Whenever people think of Customer Experience, they primarily focus on the front office people, processes, operations and the solutions that support them. However, a strong back office can make or break an organization. Imagine how your Customer Experience would be affected by a company's improper order fulfillment, would you do business with them again? How about if you were to be charged the incorrect amount - wouldn't that deter you from ever doing business them again? In this episode, Dr. KJ and Kevin speak with Sandra Larrea, Director of Technical Specialist Management at Microsoft to talk about what Dynamics 365 has to offer for your back office processes.

• How is Dynamics 365 being used by customers to improve their back-office processes?
• What are customers finding most valuable about Dynamics 365 for their back-office?
• What is the most impactful thing about Dynamics 365 for a customer's back-office processes?

• Take 5 steps toward a better ERP: 5 Steps Closer to a better ERP System| Microsoft Dynamics 365
• Microsoft Learn: Microsoft Certified: Dynamics 365 Fundamentals (ERP) - Learn | Microsoft Docs
• Microsoft ERP

Sandra joined Microsoft 6.5 years ago as a Technical Specialist after having spent 15 years in the Dynamics 365 Finance and Supply Chain Partner Channel as both a Delivery and Pre- Sales Professional for customers across the globe.   She is a former controller for a $650 million Point of Purchase Manufacturer in Chicago which is where she started her ERP journey.   In total, Sandra has over 35 years of business experience, pre-sales and implementation experience and Microsoft Dynamics solution selling with companies of all sizes domestic and global.  Sandra currently is a Technical Specialist Manager in the MFG OU providing oversight and direction of 11 talented Finance and Operations TSP’s. Sandra’s team supports all the Dynamics Finance and Supply Chain opportunities for our major and strategic customers nationally in the MFG OU.

Connect with Sandra here - Sandra Larrea | LinkedIn

Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at [email protected]

Discover and follow other Microsoft podcasts at microsoft.com/podcasts

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The front office of any organization are the people, processes and operations that are customer-facing. As such, the solutions utilized by the front office workers are applications that help increase efficiency and provide business-critical insights. The driving force of the front office solutions provided by Dynamics 365 is to empower organizations with the right tools and the right data at the right time to improve a company's Customer Experience. In this episode, Dr. KJ and Kevin speak with George Nashed, Director of Technical Sales of Business Applications at Microsoft.

• Why are customers using Dynamics 365 today?
• How would you describe the State of Dynamics 365 today?
• What are you excited about for the future of Dynamics 365?

• Microsoft Dynamics 365 documentation: Microsoft Dynamics 365 documentation | Microsoft Docs
• Microsoft Learn: Microsoft Learn | Microsoft Docs
• How to get a free trial of Dynamics 365: Start a Free Trial for Microsoft Dynamics 365| Microsoft Dynamics 365
• Request a demo: Microsoft Dynamics 365 Demo

George Nashed has enjoyed an award-winning 20+ year career in the field of sales and technology with an emphasis on employee development and customer engagement. He has expertise in Business Applications and is currently a Director of Technical Sales a Microsoft in the Manufacturing Organizational unit.

Connect with George here - George Nashed | LinkedIn

Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at [email protected]

Discover and follow other Microsoft podcasts at microsoft.com/podcasts

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There are a number of ways in which Dynamics 365 can be defined. As a robust Business Application, Dr. KJ and Kevin could talk for hours on the features, functions, values of the Dynamics 365 platform. However, staying true to the essence of the Digestible Dynamics Podcast, in this episode, Dr. KJ and Kevin define what the Dynamics 365 platform as concisely as possible.

Here are what Dr. KJ and Kevin talk about:

• What Dynamics 365 is
• Why should you care
• A metaphor for Dynamics 365

• Microsoft Dynamics 365 documentation: Microsoft Dynamics 365 documentation | Microsoft Docs
• Microsoft Power Platform documentation: Microsoft Power Platform documentation - Power Platform | Microsoft Docs
• Microsoft Trust Center: Cloud Data Integrity at its Finest | Microsoft Trust Center

Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at [email protected]

Discover and follow other Microsoft podcasts at microsoft.com/podcasts

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Business Applications is Microsoft's integrated service which provides customers purpose-built apps to help manage specific business functions - sales, customer services, field service, finance and operations. Dr. KJ and Kevin speak with Brian Remmel, General Manager, Business Applications - US Manufacturing Industry at Microsoft, about the current state of Dynamics 365.

• Why are customers using Dynamics 365 today?
• How would you describe the State of Dynamics 365 today?
• What are you excited about for the future of Dynamics 365?

• Microsoft Dynamics 365 documentation: Microsoft Dynamics 365 documentation | Microsoft Docs
• Microsoft Learn: Microsoft Learn | Microsoft Docs
• How to get a free trial of Dynamics 365: Start a Free Trial for Microsoft Dynamics 365| Microsoft Dynamics 365
• Request a demo: Microsoft Dynamics 365
• 2022 Release Wave 1 Plan

Brian Remmel is currently the General Manager of Business Applications for the US Manufacturing Industry at Microsoft, managing 90 Dynamics 365 Technical and Sales Experts across the US. Brian has spent his 27 years in the Industry as a Customer, Engineer, and Consultant designing and building Enterprise Software and Infrastructure Platforms for many Fortune 500 Companies.

Connect with Brian here - Brian Remmel | LinkedIn

Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at [email protected]

Discover and follow other Microsoft podcasts at microsoft.com/podcasts

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Introducing The Digestible Dynamics Podcast!

Here is the trailer for the upcoming podcast about all things Dynamics 365. 

Our show will be short, impactful tidbits around how Dynamics 365 can help you transform and grow your business.

The release date for the show will be May 2, 2022.

Discover and follow other Microsoft podcasts at microsoft.com/podcasts

Hosted on Acast. See acast.com/privacy for more information.