The Dynamics 365 platform is part of the Microsoft Cloud, and at the foundation of the Microsoft Cloud is Azure. While Azure has many cloud computing services that empower organizations to utilize cloud technology, today we'll be focusing on Azure Communication Services. More specifically, our returning guest, Principal Technical Specialist, Jean-Paul Mehanna, highlights the value Azure Communication Services provides Dynamics 365 customers.

Episode Topics

• What are Azure Communication Services?
• How are D365 users utilizing ACS?
• Is there any AI being infused into ACS + D365?
• Please share a customer success story of ACS and D365.

Useful Resources

• Azure Communication Services documentation | Microsoft Learn
• Voice channel powered by Azure Communication Services - Dynamics 365 Release Plan | Microsoft Learn
• Connect to Azure Communication Services | Microsoft Learn

About Jean-Paul

Jean-Paul Mehanna is a Manufacturing Principal Dynamics technical specialist based in Boston.

He has been with the Microsoft Dynamics Team for the last 6 years and has covered Sales, Marketing, Customer & Field Service.

He’s well known in the Dynamics community for his work around OmniChannel and Sales Insights and is our guest today on the Digestible Dynamics Podcast to help us understand the value Azure Communication Services brings do Dynamics 365 customers.

Connect with Jean-Paul here - Jean-Paul Mehanna | LinkedIn

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The average number of apps on a phone is around 35 to 40 apps. Nowadays, it really feels like there's an app for everything. Even the most niche processes that exist within an organization may have its own dedicated app. Without a doubt, apps are here to stay. Sometimes a custom app needs to be developed, as well. But what if your Development team and IT department are unable to take on another project? Does the app development get postponed? Well, with Canvas Apps, your business users and citizen developers are armed with the tools to create a custom application without using code. This week, we'll talk about what Canvas Apps are, and you can get the most out of them.

Episode Topics:

• What Are Canvas Apps
• Data Connectors
• Embedding Canvas Apps
• AI Builder
• Canvas App Templates

Useful Resources:

• Canvas Apps Documentation
• Create Canvas Apps in Power Apps

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Technology is a tool that helps us be better. It helps us gather greater insights into our business, it helps us collaborate across departments and most of all, it helps us become more productive. With the Dynamics 365 platform, there are so many ways that users can leverage the technology to amplify their productivity. In this episode, KJ and Kevin talk about 3 of their favorite ways that Dynamics helps their customers be more productive.

Episode Topics:

• 3 Ways Dynamics 365 Boosts Productivity
• Automation
• PowerBI
• Dataverse

Useful Resources

• The Digestible Dynamics - Dive Into the Dataverse
• Get Started with Power Automate
• What is Power BI? - Power BI | Microsoft Learn
• What is Microsoft Dataverse? - Power Apps | Microsoft Learn

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Data security is a vital aspect of any business that uses cloud-based applications and services. Data security refers to the protection of data from unauthorized access, use, modification, or disclosure. Dynamics 365 is a suite of cloud-based applications and services that help businesses manage their operations, customers, finances, and more. Dynamics 365 provides various features and measures to ensure data security for its customers like Role-based security, Encryption, and more. This week, we're interviewing Kylie Kiser, a D365 Security expert and Microsoft Business Applications MVP!

• What are the common security challenges companies face with D365?
• What are some D365 security best practices that you recommend companies follow?
• What are some of the most common mistakes customers make when implementing security with AI in D365?
• How are you seeing AI make a difference in companies today?

• KylieKiser.com
• Dynamics 365 Data Security

Kylie Kiser is a Power Platform enthusiast who has been working with Microsoft technologies for over 10 years. She is passionate about the community and shows this through blogging, presenting, and hosting events. She leads a thriving user group based in Washington, DC. Kylie is also a four-time Microsoft Business Applications MVP!

Connect with Kylie - Kylie Kiser | LinkedIn

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It's one thing to invest into the D365 platform. We may be biased, but it is a no-brainer. It's another thing to get all of your users to adopt the technology. A lack of user adoption can come from a variety of reasons. Some users may find the technology confusing or cumbersome. Others may prefer to keep doing things manually. Whatever the case may be, user adoption is a common issue across all organizations in various industries across all sizes. This week we have Asif Rehmani with VisualSP, to talk about how companies can improve user adoption.

• What are the factors that affect user adoption with D365?
• What are companies doing wrong with their user adoption initiatives?
• What are companies doing correctly with their user adoption strategies?
• Please provide a use case/customer success story for how VisualSP has helped a customer improve their user adoption and decrease their support ticket requests.

• VisualSP
• Dynamics 365 Documentation
• Learn about Dynamics 365

Asif is the founder and CEO of VisualSP (https://www.visualsp.com). VisualSP is the creator of a Microsoft centric Digital Adoption Platform (DAP) that is being used by more than 200 organizations around the world to increase user adoption while reducing the end user support burden.

Asif has been a Microsoft MVP for 16 years as of 2023. He is hyper focused on helping organizations with their digital adoption and digital transformation efforts. Asif has been training, consulting and mentoring on technologies for more than two decades and has authored several books over the years for Wiley publications.

Asif has also been a speaker at conferences since 2006 on numerous topics. He resides in United States, but has performed speaking engagements in several places around the world such as Germany, Netherlands, New Zealand, UK, Sweden, Ireland, Canada and more. 

Connect with Asif Rehmani here – Asif Rehmani | LinkedIn

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Microsoft MVPs are a group of highly experienced and influential technical experts that provide guidance and support to the Microsoft community. They are recognized by Microsoft as a valuable resource for their knowledge, expertise, and passion for technology. MVPs have the opportunity to connect with other members of the community, share their knowledge, and collaborate on projects. In this episode, we speak with Dian Taylor, aka the “D365 Goddess, a 3-time Microsoft MVP who is as passionate about the Dynamics 365 platform technology as we are.  

Episode Topics 

• Who is the D365 Goddess? 
• What do you enjoy most about D365? What do you enjoy the least? 
• Where are your customers finding the most success? 
• What are you most excited about with D365? 

Useful Resources 

• D365 Goddess 
• RSM  
• D365 Release Wave 2022 

Dian Taylor is a Microsoft Business Applications MVP and Director who specializes in D365 Customer Engagement technology and processes at RSM in Florida. In her role as a D365 Presales Engineer, she designs custom D365 demonstrations for prospects. Dian has been working with Dynamics 365 CE since 2011. Her prior experience in solution designing, implementing, configuring, and customizing several complex scenarios in various industry sectors has helped her build relevant customer demos. 

Connect with Dian Taylor here – Dian Taylor | LinkedIn 

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The critical infrastructure sector is comprised of a complex network of systems and facilities. Any unexpected disruption in one component of the infrastructure can have downstream consequences that can cripple an entire area. In today's digital world, organizations need to have the right tools for the right job at the right time. In today's episode, Prasoon Sinha, with Arcadis, breaks down the industry issues within the Critical Infrastructures space and how the Power Platform is helping companies tackle their challenges. 

Episode Topics: 

•        What are the top digital transformation obstacles customers are facing in the Critical Infrastructures Industry? 

•        How are customers using D365 in the Critical Infrastructures Industry? 

•        Where are customers finding the most success with D365 within the Critical Infrastructures Industry? 

•        Please share a customer success story from the Critical Infrastructures Industry. 

Useful Resources:  

• Arcadis 
• Microsoft for Critical Infrastructure 
• Powering critical infrastructure with Microsoft cloud technology 
• Framework for Critical information infrastructure Risk Management 

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. With sustainability at the heart of everything, Arcadis focuses on addressing important societal challenges around resilience, places, and mobility, ultimately improving quality of life. 

Prasoon is the global director of Digital and Automation focused on improving mobility for the traveling public. With over 20 years of experience in planning and managing critical infrastructure, Prasoon has a proven track record of delivering business outcomes through the use of technology-driven Mobility solutions. Prasoon is a strategic thinker with a strong background in data analytics and customer experience. His passion is to make people’s life easier, better, and safer using the power of STEM. 

Connect with Prasoon Sinha here – Prasoon Sinha | LinkedIn 

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Here are some key trends in telemedicine that are happening right now as of 2022 (Source: Acutiy Knowledge Partners): 

• 90% of the leading healthcare companies are developing or implementing telemedicine technology 
• 64% of Americans are willing to have a video visit with a doctor 
• There has been a 38x increase in telemedicine since the pandemic 

Patient care is only one part of the HLS industry. There's also the payer and provider experience, too. Regardless of the specific part of the HLS industry, there's no denying that the industry is transforming digitally. In this episode, we have Leah Bowling and Nick Spallitta with Hitachi Solutions to highlight how organizations are utilizing the Dynamics 365 platform to solve key industry issues. 

Episode Topics 

• What are the top digital transformation obstacles customers are facing in the HLS Industry? 
• How are customers using D365 in the HLS Industry? 
• Where are customers finding the most success with D365 within the HLS Industry? 
• Please share a customer success story from the HLS Industry. 

Useful Resources 

• About Hitachi Solutions 
• Hitachi Solutions + Dynamics 365 
• Microsoft Cloud for Healthcare 

Connect with Nick Spallitta - Nick Spallitta | LinkedIn 

Connect with Leah Bowling - Leah Bowling | LinkedIn 

Hitachi Solutions is a global cloud services systems integrator. We are a 100% Microsoft platform-focused organization, where our people and our customers are always top priority. Our mission “To contribute to society through the development of superior, original technology and products” — works in tandem with that of Microsoft’s “To empower every person and every organization on the planet to achieve more.” Our team of 3,500+ world-class professionals across the globe work together to innovate and build sustainable business modernization solutions that empower our customers. Always forward-thinking, creating an environment where companies flourish in the ever-evolving competitive landscape. 

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The global retail industry in 2022 was worth $23 Trillion USD, and in 2022, there were over 2.3 billion online shoppers. That number has increased by 40% over the past five years. So it is safe to say that online retail is here to stay. That means that the digital customer experience is now more crucial than before. Customers expect companies to deliver personalized content and service. How can companies keep up with the new digital demand? In this episode, Brian Lannan, VP of Retail Experience for TTEC Digital highlights how retail organizations are utilizing Dynamics 365 to digitally transform their process and strategies. 

Episode Topics 

• What are the top digital transformation obstacles customers are facing in the RCG Industry? 
• How are customers using D365 in the RCG Industry? 
• Where are customers finding the most success with D365 within the RCG Industry? 
• Please share a customer success story from the RCG Industry. 

Useful Resources 

• TTEC Digital 
• Dynamics 365 for RCG 
• Dynamics 365 

Connect with Brian Lannan here – Brian Lanna | LinkedIn 

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In 2016, a Federal Reserve payments study showed a decline in check usage. In fact, from 2000-2018, there’s been a steady decline in checks at a rate of about 2 billion checks per year. Although check usage is down, spending is up. As you may have guessed, there’s an upward trend in using cards, apps, and electronic payments today. But are the FSI companies well-equipped with the technological infrastructure to keep up with society’s payment shift? Are they able to meet their customers in the digital world and provide them with exceptional customer service? In today’s episode, we interview Landy Wingard with Hitachi Solutions to learn more about the digital transformation challenges facing the FSI companies and how the Dynamics365 platform can help. 

Episode Topics: 

• What are the top digital transformation obstacles customers are facing in the FSI Industry? 
• How are customers using D365 in the FSI Industry? 
• Where are customers finding the most success with D365 within the FSI Industry? 

Useful Resources: 

• Hitachi Solutions 
• Hitachi Solutions + Microsoft Dynamics 365  
• Dynamics 365 for Financial Services 

Landy Wingard serves as Industry Vice President of Financial Services at Hitachi Solutions, a global business application consultancy specialized in Microsoft Business Applications and Microsoft Azure Cloud Services.  With over 20+ years of experience, his focus is helping clients and partners improve performance via the Microsoft Platform and supporting technologies. His career at Hitachi Solutions includes partnership and support for hundreds of deployments in North America and international markets across a range of verticals within financial services, including banks, credit unions, private equity, asset/investment management, and professional advisory. He currently leads go-to-market strategies for financial services solutions and innovation centered around customer engagement, data management, intelligence, application modernization, and change management.  Landy joined Hitachi Solutions in 2005 (formerly Customer Effective) and became Vice President of Financial Services in 2014.

Hitachi Solutions is a global cloud services, and systems integrator. We are a 100% Microsoft platform-focused organization, where our people and our customers are always top priority. Our mission — “To contribute to society through the development of superior, original technology and products” — works in tandem with that of Microsoft’s — “To empower every person and every organization on the planet to achieve more.” xOur team of 3,500+ world-class professionals across the globe work together to innovate and build sustainable business modernization solutions that empower our customers.

Connect with Landy Wingard here – Landy Wingard | LinkedIn 

Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at [email protected] 

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