Research on Artificial Intelligence began in the 1950s and we haven't looked back since. Lately, there has been a tremendous amount of attention on AI, especially generative AI. Microsoft has invested billions of dollars into GPT technology and is incorporating the technology into the Dynamics 365 platform through Copilot. On this episode, KJ and Kevin discuss whether or not AI is overrated. We address whether or not it is worth all the hype and different ways to think about AI for your organization.

• Is AI Overrated
• Different perspectives on AI
• 5 things to think about when it comes to AI

• Introducing Microsoft 365 Copilot | Microsoft 365 Blog
• Introducing the Microsoft 365 Copilot Early Access Program and new capabilities in Copilot | Microsoft 365 Blog
• Introducing Microsoft 365 Copilot – your copilot for work - The Official Microsoft Blog
• How to prepare for Microsoft 365 Copilot - Microsoft Community Hub

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Artificial intelligence is transforming every aspect of our lives, from health care to education to entertainment. But as AI becomes more powerful and pervasive, it also raises new challenges and risks. How can we ensure that AI systems are fair, reliable, transparent, and accountable? How can we protect the privacy and security of people who interact with AI systems? How can we foster inclusiveness and diversity in AI development and use? These are all great questions that our Responsible AI expert, Alejandro Gutierrez Munoz, Principal Applied Science Manager at Microsoft addresses on this week's episode.

• What is Responsible AI?
• Why should D365 customers care about Responsible AI?
• What are Responsible AI best practices customers can follow?

• Responsible AI principles from Microsoft
• Our approach to responsible AI at Microsoft
• Microsoft's framework for building AI systems responsibly - Microsoft On the Issues

Alejandro is a Principal Applied Science Manager in Dynamics 365’s Copilot Applied AI team, where he leads a team of data scientists working on bringing AI to enterprise applications in the Dynamics 365 suite. Alejandro has been a privacy champion and most recently a lead responsible AI champion for the Business Applications and Platforms group. Alejandro has a master’s degree in Artificial Intelligence from the University of South Florida with over 20 years of industry experience and a 13-year Microsoft career. At Microsoft, Alejandro has worked at multiple groups including Bing where he worked on Document Understanding, Index Quality, Adult Filtering, and Relevance teams. Prior to that, he worked for 7 years in the Insurance Industry as a business intelligence architect and software developer.

Connect with Alejandro - Alejandro Gutierrez Munoz | LinkedIn

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Copilot for Power Apps is a next-generation AI assistant that lets you create apps by describing what you want in natural language. You don’t need to write any code or design any screens. Copilot will generate the app for you, complete with a data table and back-end logic. Copilot for Power Apps is powered by Azure OpenAI Service, which uses advanced natural language processing and deep learning to understand your intent and generate code. This week, we have a returning guest, Bryan Schafer, Senior Technical Specialist at Microsoft, to highlight the value Copilot for Power Apps is bringing to customers.

• What is Copilot for Power Apps?
• How do you see customers benefitting from the Copilot experience?
• How does Copilot for Power Apps differ from the existing AI features within Power Apps?

• Introducing Microsoft 365 Copilot | Microsoft 365 Blog
• Power Platform is leading a new era of AI-generated low-code app development - Microsoft Power Platform Blog
• AI Copilot overview - Power Apps | Microsoft Learn

Bryan has been in the business applications space for over 13 years. He has been an end user, consultant, program manager software engineer and a solution architect. In those 13 years Bryan has worked across various industries and with organizations of all sizes. One of the accomplishments Bryan is most proud of is building pandemic response applications using the Power Platform during the height of the Covid-19 crisis. It was very rewarding to see technology help people in near real time.

Connect with Bryan - Bryan Schafer | LinkedIn

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According to a recent study by Microsoft, Copilot can help agents reduce their average handling time by up to 25%, increase their first contact resolution rate by up to 15%, and improve their customer satisfaction score by up to 10%. That's a huge impact on your bottom line and your customer loyalty. This week, our returning guest, Bill Whalen, Principal Technical Specialist at Microsoft, is going to highlight what Copilot for D365 Customer Service is and the value it brings his customers.

• How does Copilot for Customer Service work?
• What are the use cases for Copilot for Customer Service?
• What are the benefits of using Copilot for Customer Service?

• Introducing Microsoft 365 Copilot | Microsoft 365 Blog
• Use Copilot features in Customer Service | Microsoft Learn

Bill has spent over 20 years enabling organizations to better serve their customers and employees, find immense ROI and automate processes with software and technology. Besides tech, Bill also has a wonderful wife, 4 kids, bunch of pets and enjoys playing Xbox and Guitar.

Connect with Bill - Bill Whalen | LinkedIn

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The focus of the Digestible Dynamics Podcast is to highlight the business value Dynamics 365 customers can realize through their investment into the Dynamics platform. However, we cannot discuss the value of the Dynamics 365 platform without talking about the One Microsoft Cloud, which encompasses Microsoft technology like Azure, Microsoft 365, Git Hub, Power Platform and Dynamics 365. The importance of the One Microsoft Cloud cannot be understated, which is why this week's guest, Bart Sneary, Principal Microsoft Technology Center Technical Architect and D365 expert is going to break down what the One Microsoft Cloud is and how it is valuable for Dynamics customers.

• What is the Microsoft Cloud?
• Where do D365 and Power Platform fit within the Microsoft Cloud?
• Why should D365 and Power Platform customers care about the entire Microsoft Cloud?

• Integrated Cloud Platform for Cloud Solutions | Microsoft Cloud
• Cloud Computing Services | Microsoft Azure

Bart Sneary is a dynamic and creative problem solver with decades of experience. He has the ambition to make any organization more efficient and effective. His experience is centered in the technology sector, particularly CRM solutions, but thrives on learning daily. He prides himself on being a clear communicator who works well in a team environment. Bart is currently a Principal Microsoft Technology Center Technical Architect that focuses on helping customers learn about the various ways they can leverage the Dynamics 365 technology and Power Platform.

Connect with Bart here - Bart Sneary | LinkedIn

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The Power Platform is a versatile technology platform that utilizes a low-code platform to empower business users and citizen developers with the ability to create custom solutions to solve business problems. The Power Platform consists of five different product areas - Power Apps, Power Automate, Power BI, Power Virtual Agents and Power Pages. While each product can be used individually, solutions can be constructed to incorporate multiple product areas as well as be connected to other Dynamics 365 solutions like Sales, Marketing and Customer Service for example. This week's guest, Colt Coan highlights how he built a custom onboarding solution that saved his company $1 million in operating expenses.

• How have you used the Power Platform to transform your organization's processes?
• What was the motivation for using Power Platform?
• What resources did you use to learn how to best utilize the Power Platform?

• Microsoft Power Platform documentation - Power Platform | Microsoft Learn
• Microsoft Power Platform guidance documentation - Power Platform | Microsoft Learn
• Business Application Platform | Microsoft Power Platform

Colt Coan is currently serving as a senior leader of digital innovation in the legal services industry. With 15 years of experience in technical, consultative, and leadership capacities across several different industry areas, his career has been focused on cultivating strategic and technological roadmaps, as well as architectural frameworks around the Power Platform, Dynamics 365, and Microsoft 365, all with the focus of uncovering, enhancing, and realizing opportunities for digital transformation and innovation.

Connect with Colt - Colt Coan | LinkedIn

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The Wholesale Distribution market in the US is a multi-billion-dollar market. These are companies that buy products from manufacturers and suppliers in vast quantities and then sell them at wholesale prices to customers, usually other businesses. Because the Wholesale Distribution business is primarily B2B, it's a prime use case for Business Applications, like the Dynamics 365 platform, and today our Wholesale Distribution Industry specialist and D365 expert, Lee House with Sikich, explains the value Wholesale Distributors are realizing with a connected platform.

• How has implementing Dynamics 365 in your wholesale distribution business transformed your operational efficiency and decision-making processes?
• Can you share specific examples of how Dynamics 365 has helped you to better manage your supply chain, inventory, and relationships with retailers?
• Dynamics 365 offers a range of AI-driven insights and recommendations. How have these features impacted your forecasting and demand planning within the wholesale distribution space?
• How has Dynamics 365's integration with other Microsoft products, such as Power BI or Azure, contributed to the overall success and growth of your wholesale distribution business in the retail sector?

• Technology | Accounting Tax and Audit | Advisory | Sikich
• Dynamics 365 Industry Solutions documentation | Microsoft Learn
• Microsoft Industry Solutions | Powering your digital transformation

Lee House is a Partner with Sikich LLP. He has more than 30 years of experience working with business applications (including ERP, CRM and Warehouse Management). Industries where he has worked the most include Distribution, Manufacturing and General Service. He specializes in business evaluations, software selections, business implementations, change management, business process assessment services and digital transformation planning & execution. Lee has been directly involved with Microsoft Dynamics since 2001.  

Connect with Lee - Lee House | LinkedIn

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OpenAi, Azure AI, Azure OpenAI… oh my! While Microsoft is a huge investor in the OpenAI company, it isn't a new venture for Microsoft. The Microsoft cloud has plenty of AI features that were accessible to customers prior to the OpenAI investment and partnership. This week's guest, Nick Brady, Senior Program Manager of Azure AI, is an expert in Microsoft AI and is going to break down the nuances between Azure OpenAI and OpenAI.

• What is Azure OpenAI
• How is Azure OpenAI different from Azure OpenAI?
• How do you see Azure OpenAI being beneficial for Microsoft customers?
• Can you share a customer success story with Azure OpenAI?

• What is Azure OpenAI Service? - Azure Cognitive Services | Microsoft Learn
• About (openai.com)

Nick Brady is a technology professional in artificial intelligence (AI). He received his Bachelor's and Master's of Science from Purdue University's Knoy School of Technology, where he studied Management and Computer Science.

Currently serving as a Senior Program Manager within Azure AI Product Engineering, focusing on the Azure OpenAI Service. He has spent his career in the tech industry on emerging technologies and has focused on AI since joining Microsoft in 2018.

Nick regularly meets with Microsoft's most valuable and strategic customers and partners worldwide to help them understand and realize the full potential of AI and sharing his insights and experience in the latest trends and developments in the AI space. His expertise lies in helping organizations leverage AI to drive business value and innovation as well as its impact on business and society. He is also a recipient of the Distinguished Speaker Award in 2020 from the Microsoft Redmond Executive Briefing Center.

Connect with Nick here - Nick Brady | LinkedIn

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On March 6, 2023 Microsoft made a huge announcement for Dynamics 365 users and introduced an interactive, AI-powered assistant called Copilot. The goal of Copilot is to help users across business functions such as sales, service, marketing, and supply chain. This week's guest, Ted Way, Principal Program Manager for Business Applications Applied AI Team.

• What is D365 Copilot?
• ChatGPT is amazing. Why can’t you just connect a CRM or ERP to it?
• How will Copilot impact D365 Customers
• What if the CRM or ERP I’m using isn’t using LLMs?
• What are other AI-powered features in D365?
• Can you share a customer success of D365 customers utilizing AI?

• Introducing Microsoft Dynamics 365 Copilot - Microsoft Dynamics 365 Blog
• Introducing Microsoft 365 Copilot – your copilot for work - The Official Microsoft Blog

Ted Way, PhD, is a principal PM lead on the Microsoft Business Applications Applied AI team. He is passionate about building AI copilots that help empower people and organizations to achieve more, such as creating flows in Power Automate with natural language. He received BS degrees in electrical engineering and computer engineering, MS degrees in electrical engineering and biomedical engineering, and a PhD in biomedical engineering from the University of Michigan – Ann Arbor. His PhD dissertation was on "spell check for radiologists," a computer-aided diagnosis (CAD) system that uses image processing and machine learning to predict lung cancer malignancy on chest CT scans.

Connect with Ted - Ted Way | LinkedIn

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Artificial Intelligence (AI) seems to be all the rage these days. It's the newest shiny object in tech, and for good reason. There are so many beneficial use cases that will empower every person and every organization to achieve more.

But AI is more than just a buzzword, it's a complex piece of technology that has multiple facets to it. Today's guest, Dr. Walter Sun, the Vice President of Copilot AI, Business Applications & Platform group, breaks down what we need to know about generative AI and large language models, especially in the context of Dynamics 365.

Episode Topics:

• Can you help our listeners understand what large language models are and how they're valuable to us?
• How do you use large language models in business applications, and why should Dynamics 365 customers care about it?
• What is Copilot for D365?
• Can you please share some customer success stories around Generative AI and D365?
• What's next for the future of AI?

Useful Resources

• How we can use GPT-4 to continually improve AI models in Dynamics 365 and Power Platform - Microsoft Dynamics 365 Blog
• 2023 release wave 1 for Dynamics 365 and Power Platform - Microsoft Dynamics 365 Blog
• Microsoft AI-assisted bracket exceeds 99.9997% of others in basketball tournament - Microsoft Dynamics 365 Blog

About Walter Sun

Dr. Walter Sun is the Vice President of Copilot AI, Business Applications & Platform group at Microsoft. He leads a team of engineers and scientists who are developing innovative AI solutions for various business domains. He has a Bachelor’s degree from Georgia Tech and a Master's of Science and Ph.D. in Electrical Engineering. He has over 20 years of experience in the tech industry, working as a quant at Blackrock Financial Management, a senior codec engineer/scientist at Apple Computer, and a staff DSP engineer at 2Wire before joining Microsoft in 2005.

At Microsoft, he has worked on Windows codecs, Bing multimedia search, web search, web ranking, and Bing Predicts, which he started and led for several years. He also worked on Market Insights and Applied AI in the Business Applications group. He is an avid sports fan and enjoys applying sports analytics to predict outcomes and trends. He is an Advisory Board member at Georgia Tech and has been an adjunct faculty at Seattle University and an affiliate faculty at University of Washington.

Connect with Walter here - Walter Sun | LinkedIn

Editor's note: Walter joined Microsoft in 2005. We misspoke on during his audio bio/introduction and said "2003".

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