What would you do if you were in charge of managing the real estate portfolio of one of the largest corporations in the world? How would you most effectively manage service tickets for 756 commercial buildings and campuses across 100+ countries? Luckily you don't have to imagine what's that like as our guest today, Patrick McDonald does just that. To help him manage the maintenance of Microsoft's Global Real Estate portfolio, he utilizes Dynamics 365 Field Service for effective, timely and intelligent service ticket management. Listen to this week's BONUS episode on how Microsoft is using Microsoft Dynamics 365 Field Service.

 

Episode Topics:

• Microsoft Real Estate & Facilities
• Microsoft's Global Real Estate Portfolio
• How Microsoft uses Dynamics 365 Field Service

 

Useful Resources:

• Dynamics 365 Field Service
• Microsoft campus rebuild, Redmond

 

About Patrick McDonald:

Patrick McDonald is currently a Director - Real Estate & Security Technology at Microsoft and brings an extensive background in real estate operations with experience in project management, real estate technology, and operations. Patrick currently manages global infrastructure within Microsoft Real Estate and Facilities Center of Excellence. His current responsibilities within the COE include, Global CSAT, Global Lease Administration, Global Data & Reporting and Global Contract Management.

 

Patrick joined Microsoft in September of 2012 as part of Microsoft RE&F Center of Excellence. Patrick’s strengths are in the area of project management and process improvement as well as a comprehensive knowledge of corporate real estate organizations from his past roles.  

 

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We are officially done with Season 1 of the Digestible Dynamics Podcast! First and foremost, thank you all for being on this amazing, fun and value-packed start of the show! We've had a lot of fun and interviewed some AMAZING guests to bring you snackable information about Dynamics 365! For this episode, we wanted to recap season 1 and highlight some of our favorite episodes so far. We also have a great message around how to best utilize the knowledge you gain from listening to our show!

 

Episode Topics

• Digestible Dynamics Season 1 Recap
• Dataverse
• Mixed Reality

 

Useful Resources:

• Microsoft Customer Stories
• Azure Docs
• Modern Workplace
• Dynamics 365

 

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Microsoft Build is an annual conference aimed at software engineers, developers, and other end users for Windows, Microsoft Azure, Microsoft Business Applications, like Dynamics 365, and other Microsoft Technologies. It most recently occurred on May 24-26, 2022. If you were unable to attend, don't worry! This week's Dynamics 365 Expert, Brian Caauwe, Principal Technical Specialist, and Power Platform guru, breaks down what Microsoft Build was, why you should care as a Dynamics 365 user, and some future features to look out for that could help you maximize your investment in Dynamics 365.

 

Episode Topics

• What is Microsoft Build?
• Who should attend Microsoft Build in the future?
• What are the key takeaways from Microsoft Build?

 

Useful Resources:

• Learn more from Microsoft Build 2022 | Microsoft Build Homepage
• Github Code Spaces
• Github Copilot
• 5G + Azure
• Windows 365
• Azure Kub Service
• Azure Confidential Computing
• Azure AI
• Azure Translator
• Power Pages
• NGINX for Azure

 

About Brian Caauwe:

Brian Caauwe is a Principal Technical Specialist at Microsoft who has been working with Microsoft technologies for nearly 20 years. With deep expertise across the One Microsoft cloud including various roles with implementation, consulting, sales engineering, and management he utilizes applications throughout the Microsoft 365 and Dynamics 365 platforms to identify how the Microsoft toolset can help achieve his customer's goals. By leveraging his background in user experience, security, system architecture, and integration strategies he works to map organizational outcomes to business value by leveraging Microsoft Business Applications focusing on Dynamics 365 and the Power Platform.

 

Connect with Brian here - Brian Caauwe | LinkedIn

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The Azure cloud platform is more than 200 products and cloud services designed to help you bring new solutions to life—to solve today’s challenges and create the future. Build, run, and manage applications across multiple clouds, on-premises, and at the edge, with the tools and frameworks of your choice. Dynamics 365 runs on the Azure cloud service, and today's cloud architecture expert, Tony Begum, highlights why that's valuable and what that means to all you Biz Apps innovators out there!

 Episode Topics

• Azure and Dynamics are different products, so how are they important to each other?
• When it comes to our competitors, do you think Azure + D365 separates us? If so, how?
• How does IoT play a part in the Azure + D365 story? What are some good nuggets to know?
• How can partners tell a better together story with Azure + D365?

 Useful Resources:

• Azure + Dynamics
• Azure + Customer Engagement
• Dynamics Field Service + IoT + Azure

 

About Tony Begum

Tony Begum brings over 25yrs of experience building enterprise solutions ranging from his first ISP startup in 1994 to putting in the most remote VoIP system in in the world in Perdo Bay Alaska. He has over 25 industry cloud technical certifications from AWS, Salesforce, and Microsoft. His current role is developing our new business architecture service for Microsoft to help our customers realize their digital transformation more rapidly. Tony brings a wealth of knowledge and experience with over 20 years of business application value selling. Tony has also held positions at IBM and Cisco where he acquired in-depth knowledge of Cloud Architecture, Customer Service, Business Architecture, and B2B Commerce.

 

Connect with Tony here - Tony Begum | LinkedIn

 

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LinkedIn is the largest professional social media network in the world. As off 2022, it has over 830 million users. Many people use LinkedIn as a digital resume, to share information about their company and to network. But LinkedIn can be used for more than that; it can be used to build relationships. In the hands of the right salespeople, LinkedIn can make the difference between losing a deal and winning one. Luckily, with Dynamics 365, Business Applications innovators like yourself don't have to switch between windows to access and leverage the valuable information within LinkedIn. This week's expert, Brian Garcia, talks about the value of LinkedIn and how well integrated it is with Dynamics 365.

 

Episode Topics

• What's the value of having Dynamics 365 and LinkedIn integrated?
• What does the integration between Dynamics 365 and LinkedIn look like?
• What type of ROI are companies experiencing by using both Dynamics 365 and LinkedIn?
• What is one feature that is not used, but users should really pay attention too?

 

Useful Resources:

• Install LinkedIn Sales Navigator
• Marketing for LinkedIn with Dynamics 365
• LinkedIn Smartlinks

 

About Brian Galicia

Brian Galicia is a Senior Director of the Global Biz Apps ISV Partner Sales Team. His team helps partners & ISVs (Independent Software Vendors) to grow their revenue with line-of-business (LOB) applications built on Microsoft Dynamics 365 and Power Platform. Brian has been with Microsoft for almost 16 years in a variety of leadership roles including Global Sales and Product Marketing.

 

Connect with Brian here - Brian Galicia | LinkedIn

 

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Fun fact! Did you know that the second definition of "Collaboration" on Bing is "traitorous cooperation with an enemy." Not exactly the definition you think about whenever "collaboration" is brought up. The first definition on Bing is "the action of working with someone to produce or create something." That's exactly what we're referring to today. This week, we're talking with experts about how Dynamics 365 fosters digital and contextual collaboration within organizations.

 

Episode Topics

• Why is it important to collaborate while using Dynamics 365?
• How is Dynamics 365 being used by customers to improve their front-office processes?
• What are customers finding most valuable about Dynamics 365 for their front-office?
• What is the most impactful thing about Dynamics 365 for a customer's front-office processes?

 

Useful Resources:

• Dynamics 365 and Teams Integration
• Dynamics 365 and Outlook Integration
• Using Microsoft Word Templates in Dynamics 365
• Enhanced Collaboration with Dynamics 365

 

About Beth Burrell

Beth Burrell is a Senior Technical Specialist at Microsoft for the Global Black Belt Team. She is an accomplished & results-oriented senior technology leader with progressive experience & expert proficiency in presales technology, project leadership, enterprise technology solutions & business process re-engineering.

 

Connect with Beth here - Beth Burrell | LinkedIn

 

About Matthew Mead

Matthew Mead is a Dynamics Technical Specialist at Microsoft for the GBB Team. He has 18 years of experience with Dynamics 365 and Power Platform technical solutioning and problem solving. In his day-to-day work he enjoys story-telling, architecting and building complex CRM solutions, removing technical blockers, hands on technical delivery, managing project/ virtual teams and speaking at Power Platform community events.

 

Connect with Matthew here - Matthew Mead | LinkedIn

 

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Business Applications, like Dynamics 365 are meant to empower end users with the tools to make their jobs more efficient and accurate through automations and reporting. But what's the next step after that? How can Dynamics 365 better empower every person at every organization to achieve more? One way this is done within Dynamics 365 is through Artificial Intelligence, and that's what our expert, Samir Sharma, talks about in this episode.

 

Episode Topics

• Can you define mixed reality and what are some of the intended uses for this technology?
• What role do humans play in Mixed Reality?
• Is Mixed Reality only for manufacturing groups?
• What is a cool use case Mixed Reality could be used for?

 

Useful Resources:

• Microsoft AI docs: Microsoft AI Documentation | Microsoft Docs
• Explore AI solutions, developers, services & infrastructure: AI Platform, Products & Tools - Microsoft AI
• AI architecture design: Artificial intelligence (AI) architecture - Azure Architecture Center | Microsoft Docs
• Responsible AI: Responsible AI principles from Microsoft
• Certification path: AI engineer - Learn | Microsoft Docs

 

About Samir Sharma

Samir Sharma is currently a Senior Technical Specialist at Microsoft for the Manufacturing OU. He has 20 years of application architect experience cross referencing areas of system design, software development and design principles for next generation business problem solutions. He focuses on the systems, business processes and platforms that support and solve big business problems. Samir also has the unique ability to "roll-up the sleeves" and get into the code and integrations to exploit all aspects of modern software and technology.

 

Connect with Samir here - Samir Sharma | LinkedIn

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Have you ever tried to repair a device, an appliance or your car and gotten stuck on what you should be doing next? Imagine being able to utilize the expertise of a technical resource to solve a problem you're experiencing as if they're walking you through step-by-step on how they would solve your problem if they were right next to you repairing the machine…Except, they're not on-site with you. In fact, they could be in another country and still provide you with some assistance as if they were walking you through them problem themselves. This is just one of the applications of that are possible with Microsoft Mixed Reality that Catherine Zacharias, Principal Technical Specialist, shares on this week's episode.

 

Episode Topics

• Can you define mixed reality and what are some of the intended uses for this technology?
• What role do humans play in Mixed Reality?
• Is Mixed Reality only for manufacturing groups?
• What is a cool use case Mixed Reality could be used for?

 

Useful Resources:

• What is mixed reality: What is mixed reality? - Mixed Reality | Microsoft Docs
• HoloLens: HoloLens 2 hardware | Microsoft Docs
• Common deployment scenarios: Common Deployment Scenarios | Microsoft Docs
• Unreal development overview: Unreal Development Overview - Mixed Reality | Microsoft Docs
• Introduction to mixed reality: Introduction to mixed reality - Learn | Microsoft Docs

 

About Catherine Zacharias

Catherine Zacharias is currently a Business Applications Principal Technical Specialist in the Manufacturing Organizational Unit at Microsoft. Located in Wisconsin, she has been in the Dynamics 365 space for over 10 years. She worked at a Microsoft Partner as a Dynamics CE Consultant prior to joining Microsoft just over 3 years ago. Since joining Microsoft, she has deepened her knowledge of Dynamics 365 Service and Mixed Reality applications focusing on how these technologies can streamline business processes.

 

Connect with Catie here - Catie Zacharias | LinkedIn

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In our last episode, "Dive into Dataverse" we talked about what Dataverse is in the context of Dynamics 365. In a nutshell, Dataverse is where all of your Dynamics 365 data lives. But once your data is brought into the Dataverse, what's next? What's possible? Well, that's why wanted to bring on this week's guest, Bryan Shafer, Senior Technical Specialist at Microsoft, to talk about what can be accomplished with the Power Platform. Whether you want to automate processes, utilize virtual agents or create a custom application that makes data entry more efficient and more intuitive, Microsoft Power Platform makes it possible with a low-code extensible experience.

 

Episode Topics

• What is the Power Platform?
• What makes the Power Platform appealing to users?
• What are some creative ways customers are using Power Platform today?
• What types of use cases take advantage of the entire platform, can you give us some examples?

 

Useful Resources:

• Power Platform Documentation: Microsoft Power Platform documentation - Power Platform | Microsoft Docs
• Best practices: Microsoft Power Platform adoption best practices - Power Platform | Microsoft Docs
• Learn about Power Platform: Power Platform on Microsoft Learn | Microsoft Docs

 

About Bryan Shafer

Bryan has been in the business applications space for over 13 years. He has been an end user, consultant, program manager software engineer and a solution architect. In those 13 years Bryan has worked across various industries and with organizations of all sizes. One of the accomplishments Bryan is most proud of is building pandemic response applications using the Power Platform during the height of the Covid-19 crisis. It was very rewarding to see technology help people in near real time.

 

Connect with Bryan here - Bryan Shafer | LinkedIn

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Without a doubt Data is an integral part of any business, but even though data is a business-critical part of many businesses today, that doesn't mean that more data is better. Sometimes more data can lead to inefficient processes, lower turnaround times and poorer customer experiences. With data, quality trumps quantity. With the Dataverse, a single record is the same record across the entire Dynamics 365 platform. Today's guest, Bill Whalen, Principal Technical Specialist, breaks down what Dataverse is and how it can benefit organizations.

 

Episode Topics

• What is Dataverse?
• What role can Dataverse play in bringing your data together?
• What are some use cases you have seen in the field?
• I have heard about using the Dataverse for Teams, can you explain the difference in using Dataverse for Teams and for Dynamics 365?

 

Useful Resources:

• What is the Dataverse?: What is Microsoft Dataverse? - Power Apps | Microsoft Docs
• Security concepts in Microsoft Dataverse: Security concepts in Microsoft Dataverse - Power Platform | Microsoft Docs
• Microsoft Dataverse for Teams: About the Microsoft Dataverse for Teams environment - Power Platform | Microsoft Docs
• How are Dataverse for Teams and Dataverse different?: Dataverse for Teams vs. Dataverse - Power Apps | Microsoft Docs
•  Introduction to Dataverse, Learning: Introduction to Dataverse - Learn | Microsoft Docs

 

About Bill Whalen

Bill has spent over 20 years enabling organizations to better serve their customers and employees, find immense ROI and automate processes with software and technology. Besides tech, Bill also has a wonderful wife, 4 kids, bunch of pets and enjoys playing Xbox and Guitar.

 

Connect with Bill here - Bill Whalen | LinkedIn

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