Many entrepreneurs get caught up with the day to day in their business to make a living instead of working on their business. We will explore the following areas in this episode: 1) Building for the future using data driven-decision making, 2) Keeping your ego in check, 3) Choosing the right people, 4) Establishing transparency, 5) Setting team expectations, 6) Creating a solid foundation, 7) Soliciting feedback and 8) TheI importance of excellent customer service. Learn how the downward approach to building your business can be a better way while maintaning work harmony.