Data-driven decision-making is transforming how governments serve their citizens. At the Elastic Public Sector Summit in Washington, D.C., Drill Down Insider sat down with Natalie Evans Harris, Chief Data Officer for the State of Maryland, to discuss how AI and predictive analytics are optimizing public services. 📊🏛️

Harris explains how data insights can enhance service delivery, anticipate community needs, and improve resource allocation—reducing friction in everything from unemployment claims to emergency response. She also highlights challenges like data silos, interoperability across agencies, and the ethical considerations of using personal data in governance. Transparency and accountability are critical, and Maryland’s commitment to open data policies ensures public trust in AI-powered decision-making.

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