Robin R. Hayes is a Microbiologist, Professor, and Author of My Cells Made Me do It. We talk about how what we do is programmed by our DNA.

My chat with Professor Hayes is an enlightening change of pace and I’m sure all those in HR who are looking to enhance their emotional intelligence will find it extremely useful. Tune in to hear our discussion about predetermination, free will, and how this affects us all.

Topics:

• His path from working in a lab to teaching courses and writing books.
• Looking at our families to determine the roots of emotional traits
• How personality can be embedded at a cellular level
• The need for emotions when making decisions
• How having a few “wins” under your belt can help you have greater forward momentum
• Destiny, free will, and the internal battle to believe in both.

Quotes:

“The genetic influence that guides us through our life is strong...but we also want to recognize...our environment plays a significant role, as well…” -Robin R. Hayes

“We need an emotional push in order to make our decisions.” -Robin R. Hayes

“Even our science fiction has a theme of determinism…” Robin R. Hayes

Resources:

Cell Determinism Website

Robin R. Hayes on Twitter

My Cells Made Me do It

The Emotionally Intelligent Recruiter

Mukul Bakhshi is the Director of The Alliance for International Ethical Recruitment Practices. He uses business management practices that ensure strong ethical business and human practices across nursing and teaching.

In today’s episode, we discuss regulating nursing and teacher unions and monitoring companies to ensure that they are recruiting using ethical practices. Join us for a quick and enlightening conversation about the state of the healthcare industry, the teaching industry, and how hiring practices affect them.

Topics:

• His diverse educational and professional background
• The advent of The Alliance for International Ethical Recruitment Practices
• Making sure ethical hiring practices are used unilaterally
• How organizations are monitored regarding their hiring practices
• Broadening the scope of The Alliance
• How recruiters get certified
• How immigration patterns have changed and their effects on recruitment in the healthcare industry

Quotes:

“How can we make sure that, regardless of whether we are pro or anti-immigration, that...let’s make sure it happens ethically?” - Mukul Bakhshi

“We survey their clients...to make sure they’re compliant.” - Mukul Bakhshi

“One of the things we are looking to do, is certify individual recruiters.” - Mukul Bakhshi

Resources:

CGFNS

The Emotionally Intelligent Recruiter

Anne Sugar is a Harvard Business School Executive Coach, MIT guest lecturer, and writer for Harvard Business review. Prior to becoming a coach, Anne worked at Digitas in media planning.

On today’s show, we discuss her career path and how she coaches people to become better, more effective leaders.

Topics:

• Anne’s background in advertising
• Having the perspective of how to spend your client’s money in the most efficient way
• Why she switched from advertising to business coaching
• How to self-brand when job hunting
• Characteristics that define a successful leader
• Identifying toxic workers
• The art of listening

Quotes:

“There is a creative aspect to, well ‘how do you reach that target audience?’” -Anne Sugar

“I think there’s a piece of research...that says we all have about five different careers in our lifetime…” -Anne Sugar

“If somebody says, ‘yes, you’ve got the funding’, stop; no more talking.” -Anne Sugar

Resources:

Anne’s Website

Anne on Twitter

The Emotionally Intelligent Recruiter

Dan Pontefract is the Chief Envisioner at TELUS, Author of the books The Purpose Effect, Flat Army, and Open to Think.

Dan’s focus during his career has been to focus on empathy, humanity, and how to reinvent company culture in order to reflect these values. Today, we talk about all of this and more. Join us for a really interesting conversation about how humanity should be a key feature of every organization.

Topics:

• The turning point that set him on his career path
• Humanity and empathy
• The importance of purpose
• How or why businesses should pay it forward
• Having humanity be a key asset of company culture
• Putting customers first
• Innovative ways to augment the employee experience in order to the benefit of the customer
• Reinventing the culture of TELUS

Quotes:

“To be human, is where each of us start.” -Dan Pontefract

“If an organization had those key performance indicators wrapped up in those particular human values...then, potentially...you would see more ILM’s of the world.” -Caroline Stokes

“What solution can we create, so long as we keep our humanity at the top of the pecking order?” -Dan Pontefract

Resources:

Dan’s Website

Dan on Twitter

Flat Army

The Purpose Effect

The Emotionally Intelligent Recruiter

Jeff Haden is the author of The Motivation Myth and Top 10 Inc.com contributor. He is one of my favorite authors and I enjoy reading his work.

On today’s episode, we discuss Jeff’s interesting career path; finding motivation; making plans; and myths and solutions that will help you understand how to move forward in your career. Tune in for a really interesting conversation!

Topics:

• Jeff’s early career in Manufacturing
• Finding the motivation to pursue your goals
• How people de-motivate themselves
• Why the 5 year mark is a turning point
• How to avoid regrets
• Why whining is a signal to change your process
• Why a plan is more important than goals

Quotes:

“Motivation isn’t something you get; motivation is something you can actually create…” -Jeff Haden

“Research shows that planning a vacation can be as gratifying for people as actually taking the vacation…” -Jeff Haden

“Inertia is a big part of it: Even if you are unhappy with something, making that change requires some kind of action…” -Jeff Haden

Resources:

Jeff’s Website

Jeff’s Inc.com Articles

Jeff on Twitter

The Emotionally Intelligent Recruiter

Lucia Guillory, PhD, leads the people team at Patreon. Throughout her career she has worked in various roles across HR and is now developing a holistic approach to people operations.

Join us for an in-depth conversation about taking on HR from a holistic, people-first approach; how she got her start in HR; and her passion for her work.

Topics:

• Social Dominance Orientation
• Facebook’s frightening new algorithm
• Using a model to predict attrition
• Addressing risk
• The effects of diversity and homogeneity on teams
• Lucia’s multi-level approach to management
• When orgs will adopt a holistic approach to HR
• Lucia’s “big, hairy, audacious goal” for her career

Quotes:

“When I think about constructing a ‘people function’, I think that data should be at the forefront…” -Lucia Guillory

“I felt as though people analytics just wasn’t being leveraged effectively…” -Lucia Guillory

Resources:

Patreon

First Round

Lucia on LinkedIn

The Emotionally Intelligent Recruiter

Dr. Charles Handler is the President and Founder of Rocket-Hire. Rocket-Hire is a consulting firm that provides expertise in all areas related to pre-employment screening, testing, and assessment products.

Dr. Handler specializes in creating selective, legally defensible employee selection systems and has used this knowledge to create and enhance Rocket-Hire. He has worked with a variety of organizations and prides himself on using sound science and innovation in order to help these organizations successfully tackle the hiring process.

Join us for a fascinating conversation about the current state of recruitment and where we may be headed in the future.

Topics:

• How Dr. Handler moved from Psychology to Recruiting
• Having self-awareness and emotional control
• Recent experiences with administering professional evaluations
• Understanding what human characteristics are useful in a given job or profession
• Sifting through applicants who aren’t on an extreme end of the hiring spectrum
• Removing subjectivity from the hiring process
• His ideas about the future of recruiting

Quotes:

“The business aspect of things really appealed to me, so that’s how I got going.” -Dr. Handler

“We used our instincts and our training to develop a profile; then we get confirmation of that profile with data and numbers.” -Dr. Handler

“I think there’s going to be a point where...[AI] can make better decisions than people can…” -Dr. Handler

Resources:

Rocket-Hire

Dr. Handler on Twitter

The Emotionally Intelligent Recruiter

Lou Adler is the CEO of the Adler Group, which is a performance-based learning hiring system. He is also the author of two books about recruiting,  Hire with your Head and The Essential Guide for Hiring and Getting Hired.

Today, we discuss what he has gleaned from his forty years of experience in recruiting, how to become a great recruiter, and his winning methodology for finding the right talent. Listen in to hear stellar advice about becoming a skilled recruiter.

Topics:

• Why his company embedded the learning process in their program
• How to remedy organizational problems in terms of recruiting
• The skills that make a great recruiter
• Key metrics to use when recruiting
• How the online learning platform came about
• Lou’s colorful career history that lead him to recruiting
• Understanding the process of successful hiring

Quotes:

“We tracked a couple of key metrics. One was percent of people who you contacted who you actually had a conversation with…” -Lou Adler

“I took all of the books and training and learning that I’ve had...and we created an online learning platform…” -Lou Adler

“Why would I ever need more than three to four candidates to make one hire? And if the first one or two aren’t any good, why would I keep on sending out more candidates…?” -Lou Adler

Resources:

The Adler Group

Hire with your Head

The Essential Guide for Hiring and Getting Hired

Lincoln in the Bardo

Lou on Twitter

The Emotionally Intelligent Recruiter

Marshall Goldsmith is a business coach, who serves as a business education coach for CEO’s and leaders who want to perform better. He is also the author of Triggers: Creating Behavior That Lasts-Becoming the Person You Want to Be.

Today, we discuss how he got into his line of work and how he has excelled in his chosen profession for decades. Join us as we discuss how to adapt and evolve in order to say effective and relevant; the future of business coaching in the face of AI; and what triggers are and how they affect us. As one of the top people in his field, this interview is sure to be informative and engaging.

Topics:

• Detailing the beginning of Marshall’s coaching career
• How he was able to adapt and evolve
• Developing a “bridge relationship”
• AI and its effects on business coaching
• Triggers and how they affect us
• Challenges of customer selection
• How his “100 Coaches” program came about
• The biggest stumbling block for leaders

Quotes:

“The hard thing is when you’re young and getting started and there’s no one patting you on the back.” -Marshall Goldsmith

“I’m a great believer in social media…” -Marshall Goldsmith

“My biggest challenge as a coach is customer selection.” -Marshall Goldsmith

Resources:

Marshall’s Website

Triggers

[email protected]

The EI Recruiter

Amy Morin is a Licensed Clinical Social Worker and Author. As such, it was a rare opportunity to discuss emotional intelligence with a mental health professional. We discuss how letting your emotions control you can rob you of personal and professional success. Thus, Amy explains her theory of “mental strength” and its difference from mental health.

Amy Morin is a practicing Therapist and Author, whose works can be found in Forbes, Inc.com, Psychology Today, and a bookstore near you. She believes it is as important to develop mental strength as physical strength. Listen in to hear how one can develop mental fortitude and why it could help you with your personal life and career.

Topics:

• How Amy went from being a Therapist to an Author
• Why mental strength is like physical strength
• Mental health is different from mental strength
• How to not stress about things you can’t control
• Recognizing the costs of being a people-pleaser
• Gaining control of your emotions
• Why people self-sabotage
• Not expecting immediate results
• How to stick to your goals
• Why the path of least resistance is so tempting

Quotes:

“Early on in my career, I realized…how much I was going to need mental strength myself.” -Amy Morin

“It’s about saying, ‘What’s one small thing I can do to make my situation or somebody else’s situation just a little bit better?’” -Amy Morin

“Maybe you learned something as a child that isn’t serving you well.” -Amy Morin

Resources:

13 Things Mentally Strong People Don’t Do

Amy Morin’s Website

Amy Morin’s Ecourse

Amy on Facebook

Amy on Twitter

The EI Recruiter