The Emotionally Intelligent Recruiter

Raghav Singh is the Director of Analytics Reporting for Korn Ferry Futurestep. Raghav and Korn Ferry Futurestep are focused on creating a more holistic approach to HR.

We discuss how AI could potentially affect the recruiting industry and what predictions he has about the future of this business (specifically, what changes could be seen within the next year).

Join us as we discuss where AI will take us and how this will change recruiting, most likely for the better.

Topics:

• Raghav's predictions for the trajectory of the Recruiting industry
• How to recruit more effectively
• AI and its ability to facilitate better matches
• The future for small and medium-sized companies
• What the future recruiting team may look like
• How automation will affect recruiting
• Raghav's predictions for 2018

Quotes:

"What you want to be able to do as a recruiter, ideally, is reach out to…the one candidate who you know will respond and who will make it through your pipeline in terms of getting hired." -Raghav Singh

"It's not a lack of information, it's that there's too much of it." -Raghav Sing on Sourcing

"The sourcing part…is going to become something that is almost completely automated." -Raghav Singh

Resources:

Korn Ferry Futurestep

Raghav Singh on Twitter

The Emotionally Intelligent Recruiter

Andy Molinsky is the Author of both Global Dexterity and Reach: A New Strategy to Help You Step Outside of Your Comfort Zone, Rise to the Challenge, and Build Confidence, as well as a Professor at Brandeis International Business School.

In this episode, Andy and I talk about recruiters adapting to interviewees and being able to tap into candidates' potential to adapt to different organizational and environmental cultures. We also dive into the psychological challenges of dealing with different cultures. Listen in as we discuss this meaty topic!

Topics:

• Andy's dissertation topic and how it relates to his work today
• Advice for recruiters on how to be more adaptable
• Getting leverage over culture and cultural differences
• Focusing on the source of your conviction or goals
• Adapting to different cultural norms and making it natural for yourself
• Avoiding stereotyping
• Finding common ground

Quotes:

"There's so many examples where culture interferes with the communication pattern." -Andy Molinsky

"You've got regional culture, you've got national culture, you've got company culture, you've got professional culture…then you've also got the cultural background of the individuals you are working for or with…" -Andy Molinsky

"Even perhaps more important [than differences], is similarities. I think that's where your real leverage points are." -Andy Molinsky

Resources:

Global Dexterity by Andy Molinsky

Reach by Andy Molinsky

A Free Guide to Cultural Codes Around the World

A Free Guide to Stepping Outside Your Comfort Zone

Andy Molinsky's Website

Andy on Twitter

The Emotionally Intelligent Recruiter

Angela Copeland is the founder of Copeland Coaching, a Career Coach, author of Breaking the Rules and Getting the Job, and Forbes Council Member. She joins me today to discuss job hunting from the candidate's perspective.

Angela breaks down the many ways that candidates face emotional challenges when job hunting. She also explains ways in which recruiters and HR Reps can mitigate some of the emotional tolls. Tune in to hear my in-depth conversation with the highly accomplished, Angela Copeland.

Topics:

• How Breaking the Rules and Getting the Job is a practical guide to landing jobs
• Breaking down the book chapters
• The most challenging aspects of job searching
• Taking an honest approach to your "breakup" with your current employer
• Setting realistic expectations
• Maintaining relationships with rejected candidates
• Being candid and open with applicants
• The black hole of employment
• Why a stock response is better than no response

Quotes:

"I love looking for a job and interviewing." -Angela Copeland

"Number one: you're breaking up with a relationship." -Caroline Stokes

"…I would have also experienced a black hole, had I depended on the internet…to apply online." -Angela Copeland

Resources:

Copeland Coaching

Angela's TedX Talk

Breaking the Rule and Getting the Job

LinkedIn

Indeed

The Emotionally Intelligent Recruiter

Justin Bariso is an Inc.com Columnist and author of EQ Applied, which will be launching this spring. As part of his job as a consultant, he deconstructs the emotional intelligence behind other's actions.

On this episode, we discuss how emotional intelligence impacts leaders and employees alike; further, we talk about how people can develop emotional intelligence in order to enhance their lives. Join us as we do a deep dive into the importance of emotional intelligence and how to develop a better sense of other people's needs.

Topics:

• How he started his consulting business in Germany
• Feedback he receives from readers of his website
• What he writes about and why
• Learning from other's mistakes
• Adjusting your approach for different countries and people
• Dealing with a manager that never gives positive feedback
• How to "be the change you want to see"
• Fighting emotional triggers
• Three types of empathy

Quotes:

"I define emotional intelligence as making emotions work for you instead of against you." -Justin Bariso

"It may be different, the way you build trust recruiting…someone that comes from Japan, as opposed to someone that comes from Germany, as opposed to the U.S." -Justin Bariso

"Just when you think you're doing good is when you make your biggest mistake." -Justin Bariso

Resources:

EQ Applied

Justin on Twitter

Emotionally Intelligent Recruiter

Sabina Nawaz is a Global CEO Coach who was employed by Microsoft for over fourteen years, during which time she worked closely with Bill Gates. She advises C-Level Executives, government organizations, non-profits, and academic organizations.

On this episode, Sabina and I discuss how "junk mail" that has accumulated in our brains can be sorted in order to regain confidence and control. We also talk about the misunderstandings surrounding the concept of "empathy", as well as her leadership program for women called "Ignite". Join us for a truly interesting discussion about courage, leadership, and morale.

Topics:

• The principles of leadership
• Sabina talks about building her own "courage muscle"
• The human condition and how it makes us accumulate "junk mail"
• How to eliminate the junk mail and put in better emotional filters
• Pausing, naming, and accepting
• Why difficult situations are often accompanied by loss
• Preparing leaders for resistance to loss/change
• The importance of listening without an agenda
• The "wait" format for conversations
• Writing for Harvard Business Review, Forbes, and Inc.
• Explaining the goal of "Ignite"
• The plight of outspoken women
• Sabina's book recommendations

Quotes:

"The thing that's the hardest, in my opinion, is the courage it takes to exercise leadership." -Sabina Nawaz

"My hope would be to light up nine billion points of courage in the world." -Sabina Nawaz

"It's about greater awareness…of the system in which they work…so that they can show up with a clearer sense of purpose and be much more strategic in how they navigate the politics…" -Sabina Nawaz

Resources:

Sabina's Website

What Does it Mean to be White? By Robin diAngelo

Tomato Rhapsody by Adam Schell

Colorless Tsukuru Tazaki and his Years of Pilgrimage by Haruki Murakami

Ties by Domenico Starnone

Sabina's TedX Talk

Emotionally Intelligent Recruiter

Laura Putnam is the CEO of Motion Infusion, Author of Workplace Wellness That Works, and creator of Managers on the Move. This Stanford graduate has worked with Fortune 500 companies, governmental organizations, and nonprofits with the intention of increasing wellness and well-being in the workplace.

On this episode, Laura explains in great detail how she helps organizations transform wellness programs into more effective plans that enhance engagement and ultimately create a happier workforce. Join us as we discuss well-being in the workplace and how you can improve your office's environment.

Topics:

• Why wellness is Laura's mission
• The essence of workplace wellness
• The definition of an unhealthy workplace
• Findings of the Rand Corporation study of workplace wellness
• Elements that enhance workplace wellness
• The importance of safety
• Engagement and social well-being
• Dealing with absenteeism and low emotional well-being
• How having a positive mindset is a protective factor in workplace wellness
• The unhealthy trajectory that America is on
• "Normal" office practices that will increase well-being without affecting budget
• How to optimize the office environment and culture to enhance well-being
• Wellness done "to me" vs "for me"
• Shifting your mindset from "expert" to "agent of change"
• The responsibility to promote well-being in everything you do

Quotes:

"It's really about helping human beings to be human beings." -Laura Putnam

"Millennials have a higher expectation than other generations that the organization that they work for cares about them as an employee…" -Laura Putnam

"It's normal for managers to hold office hours in which their team members are encourages to come in." -Laura Putnam

Resources:

Laura Putnam's Website

Motion Infusion

Motion Infusion on Twitter

Emotionally Intelligent Recruiter

David Mead, a recruiter and author joins me for this episode. We discuss how to find the motivation to not only make a difference at work, but also how to truly enjoy it; David calls this "finding your why".

David Mead is the Co-Author of the book, "Find Your Why", which he wrote with industry leader Simon Sinek. After meeting Simon in 2009, the two began to work together and from there, their professional relationship flourished into the great partnership it is today. Together, they continue to change recruiting, leadership, and organizational culture day by day.

Topics:

• How David met Simon Sinek
• Dealing with cynicism
• Finding your "why"
• The different types of "why"
• Bringing your "why" into challenging environments
• Distractions and productivity
• Practicing remaining focused/being in the moment
• Three tips for recruiters

Quotes:

"That idea was a room in my house that just hadn't had the light turned on." -David Mead

"Finding your 'why' is basically…the contribution that you make and the impact that you have on the lives of the people around you." -David Mead

"How do I help others? How do I serve others? And that's sort of the foundational bones behind everyone's 'why'." -David Mead

Resources:

Find Your Why

Start With Why Website

Emotionally Intelligent Recruiter

Erin Wilson, the co-founder of Hirepool.io is my guest on this episode. He uses his in-depth knowledge of the candidate experience to give us insight into the recruiting industry and where it is headed in the future.

Before founding Hirepool, Erin has also worked for companies like Yahoo and Brightroll. In speaking with him, his passion for the candidate came through; his vision and dedication truly took my breath away. Listen for some really great insight into the present state of the recruiting industry and the future of recruiting itself.

Topics:

• How Erin got his start in recruiting
• Experience working both internal and external recruiting
• The importance of ROI
• Getting honesty, feedback, and partnership
• Predictions for the changing recruiting landscape
• Who the Power Recruiter is going to be in the future
• Necessary attributes and tools needed in the future
• Referrals as a sourcing function
• Erin's current career path
• HIrepool.io's mission
• Describing Hirepool's workflow for users

Quotes:

"It's as simple as being extremely thoughtful…" -Erin Wilson

"For a long time, we've had one role in the eco-system…we gotta' evolve…" -Erin Wilson

"If you don't know how to interpret the…requirements…then it's just not going to work out." -Caroline Stokes

Resources:

Hirepool (Access key: EQ-231)

Brightroll

Erin on Twitter

Emotionally Intelligent Recruiter

Susan Peppercorn, author of Ditch Your Inner Critic at Work, talks about how her book can help to support everyone in times of challenge in their careers.

Susan is not only an author, but a Positive Psychology Coach, career management expert, and personal branding coach. Today, she offers her wisdom and insight in order to help recruiters and general office workers alike. Join us as she divulges important information.

Topics:

• The purpose of Ditch Your Inner Critic at Work
• Susan's primary motivation for writing her book
• Susan's secondary motivation for writing her book
• Why the book would never have gotten written or published fifteen years ago
• The truth about Millennials
• Advice to Recruiters about finding their inspiration
• Guidance for new Recruiters

Quotes:

"This is a survival guide. This is the type of thing I want to give to people, when I'm coaching them to evolve…" -Caroline Stokes

"I know what it's like to be in a career that…superficially might look terrific…but a little bit of me was dying every day." -Susan Peppercorn

"Frankly, I didn't have the confidence fifteen years ago to write this book." -Susan Peppercorn

Resources:

Radical Candor

Ditch Your Inner Critic at Work

Susan on the Positive Workplace Partners Website

Emotionally Intelligent Recruiter

Bryan Chaney is on the show today in order to discuss the importance of remaining flexible, alert, and focused on continually evolving your employer brand strategy. He also breaks down the difference between branding and marketing strategies.

Not only is Bryan Chaney the Director of Employer Brand and Talent Attraction at Indeed.com, but he is also an International Keynote Speaker and a recruitment and branding trainer. Listen in as he shares his expertise with us.

Topics:

• How to influence change
• Inbound and outbound aspects of talent attraction
• Techniques for managing expectations
• The Venn diagram of employer brand story and talent brand story
• Ways recruiters impact brand
• The difference between branding and marketing strategies
• The problems faced by employer branding in five years

Quotes:

"We're trying to connect with people, tell the story of what they're really going to experience when they work at Indeed." -Bryan Chaney

"The actual term 'employer brand' wasn't coined until 1996." -Bryan Chaney

"It's important to delineate between the branding and the advertising or marketing. Because, branding is the long-term approach…whereas, recruitment…marketing is the relatively short-term execution of that strategy." -Bryan Chaney

Resources:

Indeed

Bryan Chaney on Twitter

Talent Brand

The Emotionally Intelligent Recruiter