This program focused extensively -- and almost exclusively -- on the Empathy step of Plan B, and on "drilling" in particular. For the unfamiliar, drilling involves probing for additional information about a particular unsolved problem so that the concern or perspective of the student is well-understood. Drilling can be quite challenging, and especially so if the adult is more focused on potential solutions than on what to ask to clarify the student's concern or perspective. Dr. Greene described what drilling looked like with one of the students with whom he did Plan B in the past week. Thanks to a caller, an example of "tough drilling" was also discussed. Don't forget: you have a better chance of getting the Empathy step rolling if you're as specific as possible about the unsolved problem you're trying to discuss.