Interesting article sent in by a listener --

Managers and Their Moral DNA - Better Values - Better Business!

Asking Steven which of the following did he feel best captivated his style:

• Philosophers
• Judges
• Angels AAR
• Teachers 
• Enforcers

Interesting facts on 'The ethic of Care' and the levels shown by Managers and General Public

Also the Effect of age on the three ethics at work. Reason - Care - Obedience

Other points:

• Easyjet £1.1 Billion Pre-tax losses
• Ground handling inefficiencies ' causing air cargo congestion and slows growth 
• • Serious issues and more to come..
  • We need to prepare and prepare well!

Deja Vu - Back to Square 1!

New variant, new barriers and more restrictions.

Vaccinations and global collaboration to roll out to all countries now necessary.

Balance of pressure to vaccinate
• Morocco bans flights from France
• 20,000 Euro fines for incorrect passenger details
• European surges in numbers a major concern
• John Menzies extends ground services contract with easyJet
• Mallaghan impresses with the Árbus 50W Airport Bus
• Swissport partners with Speedcargo in digital push to increase utilization of cargo space

Next week - questions from listeners and GOOD NEWS only!

Mervyn Walker - Robert Fordree mentioned

Many questions sent in during the week and all being pitched to Steven who I have now named as Dr.Dickson --

Issues addressed:
• Customer Service Standards
o Can we market and communicate better to manage expectations
o Help us to help you options in balance of promise and delivery
• Queues at check in - passport control - gates
o Industry standards everywhere -- how do we maintain or improve them?
• People not being able to access digital data quick enough now taking paper copies
• Multi skilling and union support
• Airports and pooling -- urgently needed
• Got to be seen to be green - but really ----?
Why would next generation employees choose aviation?

NOW - Return to restrictions in Europe and beyond - another tough Xmas period
• Choice of where to go
• Affordability
Private Aviation stronger than ever before

Companies mentioned:
IAG / British Airways - Virgin Atlantic / EasyJet / Ryanair / Whizz Air / Lufthansa
People Mentioned:
Willie Walsh / Shai Weiss / Sean Doyle

More travel by us both - great to see confidence and demand increasing..

Topics covered:

• Sustainability
o Understanding & awareness
o Quick ref to 'Sharma's chin wobble' and COP26
o People - Profit - Planet - Realities
o Conferences and schedule for next year -- how many to attend? Should they be consolidated?
o Same as above for business trips?
o Vacations - should there be fewer but stay longer?
o So much 'extreme' opinions and would / should / could approach
 More transparency needed re Carbon Offset options
 What does it really mean?
 Where does the money go?
• Pleased to announce the formation of Skylight Aviation Academy - 'from little acorns------'

Positive news ref :

• Emirates results and dnata re-hiring half those employees previously laid off
• Celebi - Obtaining Global CEIV Pharma Certification

F/LIST names Mélanie Prince as Head of Innovation 

How nice to see someone who loves what they do and understands Why.

A great podcast with a person of passion, engagement and genuine enthusiasm. It is infectious and a joy to be part of.

From early love of aviation - a sea plane pilot and owner and also experience as a Tail Dragging Pilot

We discuss - 

• The origin of the company name
• What Innovation actually means
• The boundaries of opportunity
• What can be done with space and weight
• The sustainability subject -- the many ways to address and make that difference

What will the cabin of the future look ?

As Head of Innovation Prince is responsible for identifying prospective new materials, advanced techniques, and innovative concepts, that result in original products to enhance the product portfolio and improve the customer inflight experience. 

New show - new location

Even the weather can't stop us!

Customer Service Experience - more important than ever!

• Business class configuration
• Modernization
• Value product not Volume
• Is there the focus?
• Will employees also up their game and be given the direction of 'the ultimate - expected service quality'
• Clarity of offer is so important

Well done to Wizz Air and Ryanair -- positive results

Good luck to BA for Speedbird 1 flight tomorrow

Quantas - great news ref returning staff 5-6 months earlier than expected

Jetstar - 75,000 tickets sold in a 72 hour period

Onwards and upwards... More good news needed..

QR - good initiative re the commitment to transfer ULD fleet over to Safran''s fire resistant containers.

Back together again.

Great news ref travel and positive sentiment.

Discussions around:

• Safety and Detail
• SLAs
• KPI - SPI's
• Self-assessments - Audits 
• Restart Task forces under pressure
• Data sharing

Making re-start teams focus on 'intelligible' content.

Realistic - Responsible - Resourcing RULES

Lionel van der Walt - Chief Commercial Officer - PayCargo

Update - Going from strength to strength.

• Enhances receipt of Cargo - 'Get your Cargo Today'
• Pay all vendors in one place
• Higher invoice accuracy
• Lower disputes
• Improved cashflow

We discuss the products as well as issues that will impact our industry moving forward

• Leadership
• Frontline employees
• Value of the supply chain and recognition
• People People People

The Green Mile -- how we can all contribute through many ways in support of sustainability of Business and Planet.

Crazy season - challenges and caution!

• Huge opportunities for return to business but can we as an industry cope?
• Should we scale back rather than hope all will be well?
• We must focus on consumer driven change.
• Multi-skilled as a pre-requisite of remuneration increase
• New codes of practice and consumer driven charters from all eco-system parties

Australia - long distance and now big price to get there and back!

Positive news for SAL - new contracts and enhanced service offeri

Crazy season - challenges and caution!

• Huge opportunities for return to business but can we as an industry cope?
• Should we scale back rather than hope all will be well?
• We must focus on consumer driven change.
• Multi-skilled as a pre-requisite of remuneration increase
• New codes of practice and consumer driven charters from all eco-system parties

Australia - long distance and now big price to get there and back!

Positive news for SAL - new contracts and enhanced service offerings.

The end of Alitalia after 74 years..

ngs.

The end of Alitalia after 74 years..

In this episode Chris is joined by Tom Fairbairn, Distinguished engineer for Solace

Solace is a leading-edge global IT service provider and Tom has taken a more holistic view of the problems organisations face when it comes to data sharing.

In aviation, people are used to working in a certain way, how do we get organisations to collaborate and share information in the best way to optimise all operations and to benefit and add value to companies?

Why chose Solis? Tom explains it all in this interesting and informative episode!