The rapid growth of e-commerce and enabling technologies have transformed the trucking industry over the last two decades. Justin Harness (Chief Revenue Officer at U.S. Xpress) shares his front-row perspective in this episode. U.S. Xpress is on a mission to create a “frictionless order journey” for its customers, and this pursuit has served the company well during the COVID-19 pandemic. To wrap up the episode, Chris Caplice is joined by Inam Iyoob for the latest North American truckload market rate trends and forecast powered by FMIC.