Here at Fabling Built, we value the customer experience. We want to make sure we’re providing as much value as we can to every homeowner we work with and we’ve spent a lot of time perfecting the process that helps us do just that.

Listen to this episode to hear about our process, how it was created, and what ideas and situations inspire us to continue making it better!

Key Talking Points of the Episode

[00:00] Introduction

[01:45] What is the Fabling Built customer experience process for?

[02:45] How did Casey come up with the Fabling Built customer experience process?

[03:40] What do people think the process should be?

[05:17] How much time does it take to work on proposals?

[06:29] What is it like to explain the process to customers?

[07:35] What are the ways people contact Fabling Built?

[08:30] What is the goal of the first conversation with homeowners?

[09:34] What are the things we ask homeowners on the first phone call?

[11:20] When did Casey learn that timeline questions are important to ask?

[12:02] What is it important to understand homeowners’ timelines?

[13:50] How are we helping homeowners with their budgets?

[17:30] What is the goal of having the first conversation this way?

[18:21] Why do we want to give homeowners a predictable timeline?

[19:20] How do we help homeowners develop their projects?

[20:09] What was the thought process behind the Fabling Built processes?

[22:35] How does a scarcity mindset affect you and your business?

[23:25] What makes the Fabling Built project management team stand out?

[26:24] What makes the Fabling Built process seamless for all parties involved?

The Fabling Built podcast is meant to highlight the wonderful people who help us in fulfilling our vision.

In this episode, we have Isaac Elder joining us to tell us more about his journey with Fabling Built. Isaac is our Project Manager at Fabling Built. He’s been with us for a year and he brings a lot of value to the team!

Listen now to hear about Isaac, who he is, and what it’s been like for him working with the team!

Key Talking Points of the Episode

[00:00] Introduction

[01:17] Who is Isaac Elder?

[03:35] Why do people like working with Isaac?

[04:50] What is Isaac passionate about?

[06:30] What was it like to have a child while working with Fabling Built?

[08:23] What has Isaac learned about himself recently?

[10:00] What’s the most memorable work project for Isaac?

[11:15] How does Isaac deal with supply chain issues?

[13:31] What is Isaac excited about?

[14:45] Was Isaac anxious about taking on a different role in Fabling Built?

[18:59] What is one thing Isaac would change if he was the CEO?

[21:28] How does Fabling Built stand out among other companies?

Quotables

“It makes a difference when you enjoy what you’re doing.”

“Fishing is a very broad term - charter fishing, saltwater fishing, that’s a lot of fun. I enjoy that a lot. But bass fishing, freshwater fishing, the tournaments, that’s a lot of challenges. A lot of people think it’s pretty easy and the same thing, but there’s a lot that goes into it.”

“I’m starting to realize, and those two weeks helped, how crazy it is keeping up with kids. I’d say the biggest thing I’m realizing is that it’s a job, it’s a big job.”

“I’ll tell them that - I’m not gonna tell you it’s just the way things are because that’s gonna cause all these problems. There are workarounds, we probably see more, not knock-off brands but alternative options now than I think we ever have.”

“There are lots of different options for the same type of stuff. I pretty much show them different options, hold their hand a little bit, it doesn’t have to be a bad thing.”

Fabling Built was created with a big vision of making a difference in people’s lives and we wouldn’t be where we are without Casey. Casey does a fantastic job in managing the team, no matter how diverse their personalities are.

Listen to this episode to learn how Casey manages the different personalities in Fabling Built, what his goals for Fabling Built are, and why we’re focused on building a great team!

Key Talking Points of the Episode

[00:00] Introduction

[02:35] Why did we start the Fabling Built podcast?

[05:45] How does Casey determine how to manage different people?

[06:45] What is management like for Casey?

[07:35] Why is it important to have the right people for the right situations?

[08:19] Why do you need to work with people with a high level of self-responsibility?

[09:50] How did Casey get better at letting go of responsibilities?

[10:25] Why is it important to trust the people you hire on your team?

[12:10] Why do we require people on our team to be cheerful?

[13:15] What about the team changed Casey for the better?

[15:41] How does having a strong team affect the business?

[16:45] Why did Casey become a contractor?

[19:12] What was it like when Casey started Fabling Built?

[23:11] What is Casey’s vision for Fabling Built?

[24:15] What makes Fabling Built a great work environment?

[25:30] How does Casey see his role in Fabling Built?

Fabling Built is about hard work and family.

Casey learned these two values growing up, and he uses them in his own business.

When you join our team, you’re joining a family too.

When a family works together, they can go way further than if they work alone. This is why we’re looking to expand our work family.

Together, we can reach new heights we couldn’t even dream about on our own.

Finally starting Fabling Built on his 30th birthday, with $100 in his pocket, Casey soon learned the importance of building a team.

Along the way, there have been many exciting highs and brutal lows. At each step, he learned hard lessons and developed partnerships with people he could trust to guide him and his team.

Now, not just his family but also every family his work impacts has an improved home and more balanced life.

Casey is currently leading the most amazing team of construction professionals, with a proven track record of exponential year-over-year growth.