Robert Withrow is one of Fabling Built’s amazing project managers. He’s been with the team for a while now, but his experience in construction goes back to as far as his teenage years. He has been an amazing addition to the Fabling Built family and he’s here to tell us more about what he does.

Listen to this episode to get to know Robert a little more, learn his story, and what it has been like for him to be one of Fabling Built’s project managers!

Key Talking Points of the Episode

[00:00] Introduction

[01:45] What is Robert’s background?

[03:17] What is the importance of flexibility in business?

[04:25] How does Fabling Built’s culture help Robert help the people he works with?

[05:15] How does the Fabling Built atmosphere inspire Robert?

[06:10] How is Robert able to mentor people and still be effective at work?

[07:26] What is Robert like as a leader?

[08:30] What does Robert love about traveling?

[09:48] Why does Robert enjoy coaching his kids’ baseball teams?

[11:15] Why is it important to be fair as a leader?

[12:53] How did Robert start in construction?

[14:09] What is the importance of learning the whole process?

[16:14] What should people focus on if they want to get into the business?

[17:53] What is the best way to learn from someone?

[19:22] What is one skill people in construction need to learn when they’re starting?

[20:55] What is Robert excited about?

[22:38] How does Fabling Built’s culture impact the team?

Bryann Chiles is one of the pillars in the Fabling Built family. He’s been with us for a while now and he has helped us grow into what we are today. He brings such great positive energy to the team and he is one of the people who strongly influenced our Family First policy.

Listen now to hear about Bryann’s story, his background, and how it has been to have him at Fabling Built!

Key Talking Points of the Episode

[00:00] Introduction

[02:27] What has it been like to work with Bryann?

[04:16] How did Fabling Built’s growth affect Bryann and his job?

[05:45] How does Bryann’s character help Fabling Built?

[07:20] How does Bryann add fun to what we do?

[09:23] What is Bryann like as a father?

[10:01] How does Bryann separate work from his home life?

[11:55] How did Bryann contribute to Fabling Built’s Family First culture?

[13:53] What does Bryann see in younger people who come into Fabling Built?

[15:24] How did Bryann’s childhood impact the way he takes care of his family today?

[16:08] Is Bryann still open to doing side work?

[17:00] How do contractors choose their tools?

[20:15] What is a contractor’s truck usually like?

[22:57] What is an oscillator?

[23:35] How does Fabling Built support team members who use their own tools?

[25:37] How has Bryann helped Fabling Built through its growth?

One of the things we focus on at Fabling Built is establishing quality from the very beginning of our processes. We want to give homeowners the best customer experience they can have and that’s why we work from within to create the most efficient processes that allow us to elevate the whole experience.

Listen now to learn more about our passion to create the best customer experience, the thought processes behind what we do, and how we are able to deliver high-quality services consistently!

Key Talking Points of the Episode

[01:42] Where does Casey’s passion for customer experience come from?

[03:15] Are great reviews equivalent to good quality?

[04:45] How does Teimon help bring quality to the Fabling Built products and services?

[06:00] What are the 2 things that affect the customer experience the most?

[06:58] How do we handle lead time at Fabling Built?

[08:01] What is our current lead time for a kitchen renovation?

[09:55] What changes helped us speed up the process?

[12:18] What is the purpose of the systems and processes we have?

[13:16] How has the Fabling Built process grown since Teimon started working on it?

[14:25] What is the advantage of having information from the beginning?

[15:55] How does our current process give homeowners a better experience?

[17:12] How do we qualify the subcontractors we work with?

[18:41] Why do we follow a thorough process in qualifying subcontractors?

[21:20] How does our qualifying process help us grow Fabling Built more?

[25:01] Why do we say we’re partnering with homeowners?

Christian Garcia is one of our assistant project managers at Fabling Built and he has been such a valuable part of our team. He began his journey with us as a foreman and he worked his way to becoming an assistant project manager, and he is not stopping there!

Listen to this episode to learn more about Christian’s story, his journey at Fabling Built, and what it’s been like for him to grow within the Fabling Built family!

Key Talking Points of the Episode

[00:00] Introduction

[02:15] When did Christian’s background in construction begin?

[03:37] Where does Christian’s initiative come from?

[04:15] How did Christian help create a great training process?

[05:25] What has it been like to have Christian on the team?

[08:15] How has Christian grown within Fabling Built?

[09:10] What drives Christian to move forward?

[10:38] How does Christian deal with problems and issues?

[11:37] How is Christian able to retain information about the business?

[12:53] What is it like for Christian to be a dad?

[14:30] What other industries have Christian worked in?

[15:27] How is the restaurant industry similar to construction?

[16:41] What skills from other industries help a lot in construction?

[18:36] How does Fabling Built break the construction stereotype?

[20:05] How did Fabling Built develop a culture of transparency?

[22:05] What project is Christian excited about?

[23:45] What is Christian working on outside work?

[24:25] How did Fabling Built help Christian have more time outside work?

Different people have different skill sets and if you want to help them reach their full potential, you need to recognize what they have and learn how to attach it to what your company needs. Here at Fabling Built, we are working hard on making sure our team members are on the right track to where they want to be, learning the skills they need to be effective, and helping them grow as team members and as individuals.

Listen to this episode to better understand how we see skills, how we encourage growth, and how we develop our team members so they get to where they want to be!

Key Talking Points of the Episode

[00:00] Introduction

[01:30] What was Casey’s perspective on skill set and growth?

[02:18] How did Teimon’s growth help Casey realize the reality about growth?

[03:03] What is the importance of mastery in construction?

[04:10] How did Teimon’s adaptability help Fabling Built grow?

[06:45] What is the importance of developing the right skills?

[08:38] How easy is it to develop mastery in construction?

[09:51] How can you figure out how to help your people grow?

[11:30] Why do you need to learn to attach skills to the need?

[12:55] How does Teimon help the team get to where they want to be?

[14:02] How much has the Fabling Built University grown?

[16:05] What are people looking for when they come into Fabling Built?

[17:30] How fast do we onboard people on the Fabling Built team?

[18:15] How does our training affect the customer experience?

[19:35] What is Teimon working on for training in Fabling Built?

Chad Midkiff is one of our project developers at Fabling Built. He’s only been with us a few months but he’s been incredible at what he does and we’re excited for his growth in the team. He brings great energy to the team along with his high-level skills and he’s here today to tell us about his Fabling Built experience.

Listen to this episode to learn more about Chad, his background, his experience in Fabling Built, and what he has learned along the way!

Key Talking Points of the Episode

[00:00] Introduction

[01:15] How did Casey meet Chad?

[06:01] What did it take to get Chad on board Fabling Built?

[09:01] What makes Chad great at what he does?

[11:07] How has Chad prepared for growth?

[13:02] What is it like for Chad to be part of the Fabling Built team?

[14:52] What does Chad appreciate about Fabling Built team members?

[18:15] What is something that surprised Chad recently?

[20:04] What is it like to work with Chad on a project?

[22:14] What’s one thing about Chad that he wants to share?

Core values can say a lot about a company, their culture, and their employees. Here at Fabling Built, we live by our core values in every way we can and that’s one of many things we all take pride in.

Listen now to learn more about our core values, how they were created, and how we live them every day at Fabling Built!

Key Talking Points of the Episode

[00:00] Introduction

[01:42] What are Fabling Built’s core values?

[02:34] Quality of work

[03:07] Quality of communication

[05:25] Quality of experience

[07:02] Family

[08:32] The Fabling Built Family

[10:22] The importance of family

[13:00] The idea of family

[14:07] Transparency

[15:15] Taking ownership

[17:05] Making mistakes

[19:02] What do Fabling Built’s core values mean to Casey?

Our sales manager, Kevin, is one of the most recent hires in the Fabling Built management team and it’s been wonderful having him around. He’s one of the most proactive team members we have and he really took the bull by the horns as soon as he joined our team.

Listen to this episode to know more about Kevin and his role as our Sales Manager at Fabling Built!

Key Talking Points of the Episode

[00:00] Introduction

[02:20] What is Kevin’s background?

[04:00] What makes Kevin different from other salespeople?

[05:03] Why does Kevin keep toys in his office?

[06:27] When did Kevin realize what kind of people will be good at sales?

[07:58] How does Kevin manage his team’s performance and goals?

[09:28] What does Kevin look for in a salesperson?

[10:55] What is next after filling the team in Richmond?

[11:34] What is Kevin excited about?

[12:34] How does Kevin deal with the challenges of working with a sales team?

[14:38] What impact has Kevin made on Fabling Built’s culture?

[15:37] Are there sales practices that Kevin intentionally eliminated from Fabling Built?

[17:08] What is the importance of focusing on giving value?

[20:31] How did Kevin make the Fabling Built process more efficient?

[21:47] What made Kevin the right person to be Fabling Built’s sales manager?

[22:42] How has the Fabling Built culture impacted Kevin?

[24:35] What has impressed Kevin about his team recently?

At Fabling Built, we are focused on creating a unique experience for the homeowners we work with. We want to be as helpful as we can in building their ideal home and that begins with the kind of proposals we create.

Listen to this episode to learn more about how we do proposals at Fabling Built and how it helps us serve our clients better!

Key Talking Points of the Episode

[00:00] Introduction

[01:22] How do we figure out the estimate for a project?

[02:17] How are project proposals created?

[03:51] Should you include all the steps of a project in the proposal?

[05:15] How do we create our proposals?

[06:15] What is the mindset behind the way we create proposals?

[08:54] Why did we create our process this way?

[11:23] How do we deal with areas of specification?

[12:05] How flexible is the sales process in Fabling Built?

[15:00] Why did we focus on additions in Fabling Built?

[16:55] Does Casey have a favorite type of project?

[17:57] Why did we create an efficient sales process in Fabling Built?

[19:35] How does a Sales Manager help the customer experience?

[21:40] Why is the customer experience important in every process?

[24:35] Why is flexibility in the sales process important for us?

Michelle is Fabling Built’s Office Manager and she has changed lives on the team. She brings a lot of positive energy to Fabling Built along with her determination and “can-do” attitude. She is with us in today’s episode to give us an inside look at what it’s like being Fabling Built’s office manager and how she has grown along the way.

Listen to this episode to learn more about Michelle, how she handles her role as Fabling Built’s office manager, and what she has learned along the way!

Key Talking Points of the Episode

[00:00] Introduction

[01:20] Who is Michelle?

[03:05] What is it like having Michelle in the office?

[05:22] How was the transition for Michelle when she started leading a team?

[07:15] What’s next for Michelle?

[09:15] What goes into Michelle’s day-to-day?

[10:25] What makes Michelle an effective office manager?

[14:20] How does Casey take care of the Fabling Built family?

[16:18] How do Michelle and the team support Casey’s ideas?

[18:09] Did Michelle expect the kind of growth she’s experiencing?

[20:31] What is Michelle excited about?

[21:45] How does Michelle see the Fabling Built culture growing?

[23:39] What is the importance of culture in growing a business?

[24:30] How has Michelle’s outlook changed since she joined Fabling Built?

[25:50] How did Michelle help Fabling Built streamline payroll?

Quotables

“You’re now at that point where you’ve identified what a great office is, what a great office does for Fabling Built, and now you’re bringing on team members and setting them up for success.”

“I think that is key - realizing that there are tasks still, but there were tremendous tasks that there was nobody else and Mitchell had to do it.”

“I actually was watching something last night and he said never use the word small about business, there’s nothing small about business. I never thought of that until just now.”

“As small as our business has been, it was always huge to us.”

“On those trips, that is honestly where some of the best work is done, when I’m on a trip.”

“You get away from the hustle and the bustle so your brain just starts being creative.”